IJIOMA NNEOMA JOSEPHINE

Address:**, ****** ******, *****, ****, Lagos State, Nigeria.

Phone: 090********, 081********

Email: adc8f7@r.postjobfree.com

PROFILE SUMMARY:

Experienced and consummate administrative and vendor relationship management specialist with over four years’ experience working in reputable organizations. She has applied her knowledge of organizational procedures and policies in managing different administrative activities in multiple organizations. With exceptional client and customer management, Ijioma has provided solutions that deliver high commercial value in the market place.

TECHNICAL SKILLS:

(SOFT & HARD SKILLS)

•Proficiency in Microsoft office.

•Proficiency in Internet usage and Email Packages.

•Data Management & Filing

•Conflict Resolution and Management

•Well-versed in vendors management.

•Outstanding negotiation skill with product quality and rate knowledge

•Excellence report writing, communication and time management skills

•First-rate employee relations and team management skills

•CRM (Sales force OMT, HMT).

WORK EXPERIENCE:

KEY ACCOUNT MANAGER JUMIA, LAGOS

JAN, 2020 - MAY 2020

Duties/Responsibilities:

•Developed a solid and trusting relationship with the Key accounts.

•Implemented unique strategies thereby growing the NMV and IS (items sold) of key account.

•Contributed to growing 80% NMV of Key Accounts monthly.

•Consistently achieved £78,000 monthly NMV target leading to 10% increase in monthly target.

•

•Optimized Vendor Account stores monthly leading to increased visibility on FMCG.

•Resolved issues and complaints.

•Sourced good deals through the analysis of consumer trends.

•Maintained date and information relevant to key accounts for purpose of conducting analysis to influence key account decision making.

VENDOR RELATIONSHIP MANAGEMENT SPECIALIST

JUMIA, LAGOS.

OCT, 2018 – APRIL, 2020.

Duties/Responsibilities:

•Provides advisory services to vendors.

•Consistently achieved 105% each month and earned Best Sales Agent for 5 consecutive months

•Coordinated and served as a main point of contact for all matters related to the vendors; thereby establishing relationship with over 1000 business owners.

•Skillfully demonstrated tact and diplomacy while developing superb judgement in pacifying irate vendors and resolving their complaints.

•Promoted the company’s goodwill through effective interpersonal relationship with vendors within Nigeria.

•Professionally managed outbound/inbound calls resulting to 90% vendor satisfaction.

•Assisted Vendors with sourcing decisions using current consumer trends thereby increasing the number of items sold (IS).

ADMINISTRATIVE OFFICER: LABCON HEALTH AND MATERNITY CLINIC, LAGOS

JULY 2016 – DECEMBER 2018.

Duties/Responsibilities:

•Led the day to day administrative activities of the organization, thereby helping it to meet its statutory and non- statutory demands.

•Effectively organized time, space and resources to balance workload and deadlines.

•Maintained and kept files and documents on patient records and payments.

•Investigated patients’ grievances and complaints and offered possible courses of actions to resolve patient’s dissatisfaction by 60%.

•Regularly collated and disseminated of information to colleagues without any discrepancies

ADMINISTRATIVE AND TAX OFFICER: IFELODUN LOCAL GOVERNMENT

SECRETARIAT (NYSC)

JUNE 2015 – MAY 2016.

Duties/Responsibilities:

•Efficiently involved in issuance of birth certificate, citizenship and taxes

•Prepared regular financial and administrative report as assigned.

•Maintained issue resolution and updated Help Desk reference materials.

•Supported office teams to ensure a smooth running of day to day activities.

•Regularly collated and disseminated of information to colleagues without any discrepancies

•Established positive working relationships with all levels of organizations (internal and external).

VOLUNTEER EXPERIENCE: Personal Assistant (2013): DREAM 92.5 FM

ACADEMIC QUALIFICATION:

•University of Lagos, Nigeria: Masters in Mass Communication (In View).

•Renaissance University, Enugu, Nigeria: Bachelors

degree in Mass Communication.

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