Syrita L. Weeks, MBA

309-***-**** adc8eh@r.postjobfree.com

http://www.linkedin.com/pub/syrita-weeks-mba/13/9a4/79a/

OBJECTIVE:

I am an energetic professional with 20+ years of diverse business expertise pursuing a leadership/management role to utilize my strong analytical skills, critical thinking, strategic focus, and people engagement expertise.

To gain broader insight, I collaborate and execute opportunities by identifying their root causes and provide sustainable solutions. I actively demonstrate leadership attributes by motivating and engaging teams, managing performance challenges, voicing constructive feedback, and providing coaching and professional development. My natural talents involve providing advanced problem solving capabilities, articulating employee and management objectives, delivering excellent customer services, and effectively meeting the critical customer requirements reflecting our global customers and aggressive business strategies.

CURRENT EXPERIENCE:

Caterpillar Inc., June 2003 – Present

Marketing Project Manager September 2012 - Present

Lead 5-6 Global DMAIC/DMEDI Projects annually focused on Strategy, People, Operations, Services, Efficiency, Dealer Growth, and Continuous Improvement - Aligned with our Across the

Table initiatives - For example, Global Soft Skills Project - Results – Over 89K of annual savings – Revised training materials, enhanced online software, and improved communications and deployment plans. Strategic results - Removed one full day of training and participants were able to apply classroom learning, hands on simulation, peer examples, and real-life applications back at their dealerships, faster and more efficiently!

Manage multiple complex global projects and teams – Positively impacted bottom-line, reduced internal and external expenses, and identified inefficiencies while providing greater capabilities and capacities. Results - Increased customer and dealer loyalty, better communication and collaboration, and improved dealer scorecard

Align and implement lean processes and continuous improvement methodology - Reduced waste within our internal and external dealer processes. Results - Increased product sales, faster and efficient services, and increased customer satisfaction

Interface with management to discuss parts, services, people development, and innovative strategies – For example, led career projects and reviewed plans to attract, develop, and retain employees as well as identify career opportunities, knowledge gaps, and solutions for long-term career strategies and business unit goals

Facilitate green belt training to over 300 internal Caterpillar and dealer employees and mentored subject matter experts to assist with project scope, implementation, execution, and governance

Collaborate with leaders to review and revise current work flow as well as develop value stream maps to display inefficiencies, identify standard work opportunities, and provide work stream solutions

Facilitate and lead Simulated Work Environment (SWE) training for production workers to reduce waste, improve processes, increase employee engagement, manage people, quality, velocity, cost (PQVC) metrics, and improve customer loyalty metrics

Facilitate change management training and team engagement initiatives to align with continuous process improvement initiatives, increase sustainability, and secure robust governance plans

Provide division engagement for the Division Engagement Team - Responsible for engaging and directing 15+ members to promote and increase employee engagement, diversity and inclusion, and team building initiatives for 85 employees within Global Dealer Service Excellence division - Coordinate, manage, and host 10 events annually

Provide global support and leadership as a StrengthsFinder 34 Talent Coach / Recruiter / Change Agent to over 150 employees and dealers annually – Results - Stronger pipeline, reduced attrition, and sustainable processes

Serve as annual continuous improvement (ACI) coordinator – Actively identify, coordinate, and co-judge quality and sustainable projects to submit for ACI awards and provide direction and coordination for executive gallery walk

PROFESSIONAL EXPERIENCE:

Caterpillar Inc.

Human Resources Rep III July 2011 – September 2012

Interfaced with Vice President, 7 Department Heads, and their leadership teams to discuss talent management, employee opinion surveys, leadership development, diversity and inclusion initiatives, and succession planning

Managed and administered EOS process which included collaborating with 180+ leaders to identify root cause challenges, reviewing EOS inquiries, analyzing 800+ employee comments, training secondary coordinators, participating in monthly meetings, assisting and auditing action plans, and providing long-term plans - Received 92% EOS participation, survey results provided changes which included increased learning and development workshops, increased career opportunities planning and preparation, and modified cafeteria layout and selections

Facilitated StrengthsFinder 34 individual coaching assessments and team blends to assist employees with recognizing their strengths and weaknesses and identifying professional growth and development opportunities focused on short-term and long term career aspirations

Collaborated with leaders to review and revise employee development plans and career progression

Maintained presence and networked at 3 strategic partner universities, attracted and identified recruiters, attended 10 engagement activities, and actively engaged in 5 employee resource groups

Provided directional leadership to leaders and employees reflecting professional development opportunities and

CLMS /CATU offerings

Marketing Specialist / Recruiter April 2008-July 2011

Revised and developed marketing brochures and presentations reflecting new marketing career progression

Assisted with development and management of corporate approved social media websites

Managed and revised internal Global Marketing Talent Division website

Researched comparable companies in relation to marketing, recruiting, and employee retention

Provided sourcing and scheduled interviews - Analyzed and searched data from on-line application tool and selected qualified applicants

Recruited, interviewed, and hired personnel and placed in appropriate business units

Served as a liaison between Hiring Managers, Recruiters, Applicants, Vendors, and Agencies

Extended and prepared job offers, rejection letters, and provided applicants with onboarding information

Collaborated with supervisors and reviewed, revised, and updated job descriptions and functions

Managed intern program by utilizing strong communication, organizational, and leadership skills

Interfaced with supervisors and functioned as liaison between 50 supervisors and 120 interns annually

Provided interns with leadership and professional development opportunities by coordinating industry presentations, professional development workshops, and community volunteer activities

Benchmarked competitors and assisted with revised corporate intern housing / campus engagement strategies

Assisted with identifying and implementing robust mid-career hire on-boarding processes

Managed international employee relocation program and assisted with policy updates

Benchmarked competitors, assisted and trained supervisors and employees on flexible work arrangements (FWA) program

Training Coordinator / Communication Specialist January 2007 - April 2008

Assisted with rental dealer training by revising and developing training aligned with voice of customers / dealers

Researched, analyzed, and communicated weekly competitive report to internal marketing leaders

Collaborated with managers and researched, revised, and developed dealer and customer presentations

Assisted with development, design, and coordination of standard department templates

Coordinated and managed event planning and scheduling within or below $500,000 budget

Managed and updated Rental and Used website which increased our global customer footprint

Health Services Consultant / Registered Nurse June 2003 - January 2007

Reviewed ISE / EXPAT medical records before international assignment, conducted hearing and vision test, reviewed health records, and administered required vaccinations

Managed workman compensation, family medical leave cases, falsification processes, routine medical care policies, and customer support services to 35 Caterpillar facilities and subsidiaries throughout the United States

Provided emergency, routine, and preventative nursing care to management, salary, and factory employees

Interviewed and hired nurses for 35 Caterpillar medical facilities throughout the United States

Collaborated with human resource managers to promote health and safety best practices

Evaluated, revised, and documented safety protocols in compliance with OSHA standards

Trained human resource personnel on corporate medical policies and procedures

Reviewed, analyzed, and updated global policies and procedures as defined by OSHA laws and standards

Managed the financial control and supplier relationship for 6 Sigma Steri-Cycle project

Collaborated with global purchasing and managed regulated waste negotiation strategy with selected vendor

EDUCATION:

DePaul University - HR Training – SHRM – Chicago, IL December 2012

University of Phoenix - MBA - Marketing and Human Resources - Phoenix, AZ November 2007

Bradley University – BS Nursing – Cardiac Nurse - Peoria, IL May 1999

TECHNICAL SKILS:

PeopleSoft · Taleo · Verint · Kenexa

LEADERSHIP/COMMUNITY INVOLEMENT:

Certified 6 Sigma Black Belt / DMAIC/DMEDI / CPS Principles / Process Management

Knowledgeable of HR processes, policies, and procedures and OSHA Laws and Regulations

StrengthsFinder 34 Talent Coach and Team Blend Facilitator

September 2015 - Present – Logistic Chair – Women’s Initiative Network (WIN Community)

January 2013 - January 2015 - Career and Leadership Development chair - WIN Community

2007 - Present - Member of Experienced Professional Direct Hires (EPDH)

Toastmasters 2009 VP of Membership / Competent Communicator Certificate / Competent Leadership Certificate

Easter Seal VIP – Manage Fundraisers / W.D. Boyce – Marketing Consultant

Active RN license – Arizona and Illinois

EXTERNAL EXPERIENCE:

Robert Morris University & Morris Graduate School of Management

Adjunct Professor May 2010 – Present

Facilitate MBA / BA – Strategic Human Resource and Career Management courses – Apply real world experiences and examples to theory, current trends, and global opportunities

Evaluate and coordinate educational materials and share best practice methodologies

Review survey results post course, analyze results, and implement continuous process improvements

Caterpillar Inc.

Health Staff

Medical Contractor/RN October 2009 – March 2012

Provided professional medical services to area hospitals, physician offices, and nursing homes (on-call)

Collaborated with case managers, physicians, and charge nurses on patient condition, prognosis, and discharge requirements

Reviewed, monitored, and updated case managers with patient plan of care and progression

Coordinated, educated, and trained certified nurse assistants on proper patient care and safety initiatives

Trained and educated patients on safe practices, medication usage, fall prevention and follow up care

The Staffing Difference

Medical Contractor/RN February 2000 - January 2005

Provided on-call medical expertise to assess diverse patient needs, illnesses, and facility requirements

Reviewed, monitored, and collaborated with case managers, physicians, and charge RN regarding patient assessments

Coordinated and educated nursing personnel on proper patient care and trained and mentored new employees

OSF St. Francis Medical Center

Registered Nurse (RN) October 1998 – December 2000

Performed nursing duties on a cardiac unit which included monitoring and managing patient care, notifying attending physician of relevant changes in patient condition, and reporting challenges to promote patient and employee satisfaction

Collaborated with case managers, actively reviewed and monitored patient care and diagnostic progression

Discussed and reviewed patient discharge instructions and follow-up care

Educated and trained certified nurse assistants and new employees on proper patient care and hospital protocols

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