ASHA NARENDRAKUMAR Email: adc8cg@r.postjobfree.com

System Support Senior Associate. Mobile: +91-974******* Experience Summary:

Having 7 months of professional experience in RPA-UI path and 1 Year experience as a System support senior associate. I have worked on development and implementation on Robotic automation process.

Technical Summary:

• Excellent knowledge in Service Management like Managing SLA, Monitoring, Troubleshooting, handling Bridge calls.

• Developed Robust RPA Applications using UiPath 2019.6.0.

• Developed new processes/tasks/objects using core principles that are efficient, well structured, maintainable and easy to understand.

• Experienced in exception handling using Exception, Recover, Resume stage.

• Experienced in Creating the Work Queues to improve the performance of Process.

• Good knowledge in Work cycle of Orchestrator and deployment of Robots.

• Created process model for windows-based application using UiPath and testing it by using debugging features in UiPath Studio.

• Used UiPath Orchestrator for deployment, monitoring and management of UiPath Robot automation activity.

• Have good knowledge on OCR.

• Efficiently handled monitoring and troubleshooting the studio environment through Orchestrator.

• Worked with Teams Both On-shore and Off-shore Teams to ensure deliverables are smoothly achieved on time.

• Involved in Logging into websites, searching websites, submitting web forms, or updating records on a website.

• Strong experience in all the stages of software development life cycle (SDLC), including solution design, requirements analysis, development, testing and customization, integration, implementation and post implementation support.

• Application layers, HTTP, HTTPS, DNS, Protocols, IP addressing. MS Office, Office 365 and Knowledge on ITIL.

Technical Skills:

Primary Skill : UI Path.

Secondary Skill : Networking, Python, MySQL, HTML 5.

Ticketing Tool : Service Now, OPAS V2, BMC remedy.

Certification : ICS Training, Queue management grade 4 and grade 5 from NTT Data and UiPath Course completion certification from Edureka. Awards and Achievements:

Well Performance Appreciation in year-end performance program from NTT Data IPS.

Recognition from manager for taking responsibilities in every task management. ASHA NARENDRAKUMAR Email: adc8cg@r.postjobfree.com

System Support Senior Associate. Mobile: +91-974*******

Man of match in Basketball campus tournament.

Professional Experience Details:

Working with NTT DATA, Bangalore from Dec 11,2018 to till date. Project #1:

Project Name Verify SCRA_SSN BOT

Client GMF

Role System Support Senior Associate

Description:

This Project proposal General Motor Finance. This is website automation process developed for extracting customer ssn number from site and update the excel sheet with extracted information with automation remarks and status.

Responsibility:

• Participating daily scrum calls and getting my doubts clarified.

• Ensures No Escalation for my responsible modules from client people.

• ON Time deliverables to client people.

• UAT Signoff / Closure E-mails from client people for my process.

• Review FRD document and develop the process.

Project #2:

Project Name Customer Feedback Collection, Analysis and Reporting Client HealthFit

Role System Support Senior Associate

• Used UiPath Studio to achieve above project.

• Used configuration file for initializing project level global input/config data.

• solution has been designed by logically breaking the process in sub-flows and exploring automating them independently (reusability).

• Handled business as well as application level exceptions.

• Used coding practices consistently.

• Log operational messages and errors has been implemented.

• No hardcoding of sensitive data. Used Windows Credential Manager for credentials.

ASHA NARENDRAKUMAR Email: adc8cg@r.postjobfree.com

System Support Senior Associate. Mobile: +91-974*******

• In addition to running the robot in the desktop mode and getting the process completed, also deployed the process on Orchestrator to monitor and control the robot from a central place.

Project #3:

SYSTEM SUPPORT SENIOR ASSOCIATE Dec 2017 – Dec 2018 Description:

• Infrastructure Cloud Security and Service, NetOps, Storage, DBA, Backup, Change Management and Wintel Accounts Handling.

• Having expertise on tools such as Service now tool, BMC remedy tool and OPAS V2.

• Generating daily SLA reports by automating the data extraction using SQL will ensure 99% of data accuracy leads to process improvement and reduces manual efforts.

• Single handily worked on change management tickets and ensuring nothing is hindered in the process.

• Specify hardware configurations to meet requirements of new and existing service offerings.

SYSTEM SUPPORT ASSOCIATE

Description:

• Managing of SLA tickets, addressing, analysing and troubleshooting of networks and server issues.

• Routing Complex task to L2 respectively as per SOP and involving that solution process.

• Monitoring, handling reports to avoid incidents and CatLog task from breaching within SLA timeline.

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