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Desktop Support Manager

Naugatuck, CT
May 14, 2020

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** *** ****

Prospect, CT ***** 908-***-****


Accomplished executive, with a unique and extensive blend of Supply Chain, E Commerce, Business Intelligence/Data Warehousing, Finance, ERP, Omni Channel, and HR technology solutions experience, from a consulting, sales, people development, process, and business perspective. Proven ability to assess business needs, mentor team members, implement strategic solutions, and create a competitive advantage. Successful leader, with a strong commitment to meeting client goals, and ensuring company success, by examining applications, infrastructure, processes, and team structures, in order to provide quality service to both clients and team.


Experienced in being “hands on”, in addition to leading and mentoring small/medium and large implementation teams supporting packaged and custom software for Data-Warehousing/Business Intelligence, ERP, POS, WMS, TMS, CRM, Merchandising, ATG and other E Commerce solutions, in addition to Finance, HR, PLM, IOT, Desktop Support, Omni Channel and Web technology

Consultative Sales and Industry leadership expertise in IT and Business Process assessment strategies, program direction, attaining profitability goals, mentoring, and the creation of effective teams ranging in size from 2 to 300 professionals

Business development and “C” level presentation skills to executive teams and Board members

Incorporated operational changes for Business Intelligence analysis, to reduce the IT and Business expenses of a $2B U.S. based auto parts retailer

Restructured and mentored the project teams, redefined the roles of business participants, and created an effective operational and implementation plan for a Teradata-Informatica-MicroStrategy DW/BI rollout for Web Analytics at Best Buy

Directed an ATG E Commerce upgrade at Best Buy, leading a team of 100 on and offshore resources, to enable an Omni Channel business strategy and attain a goal of $200M in sales


Independent Management Consulting 01/18 – Present

Program Manager for an Infrastructure As-A-Service vendor leading strategic initiatives in infrastructure and ERP/Supply Chain support for Wakefern Foods

WMS Product selection lead to reduce costs for a third-party logistics provider; evaluated High Jump, Manhattan Associates, and JDA

IT Management Advisor to a Chicago based confectionary retailer

Account Executive for an Enterprise Information Management Vendor supporting CITI Bank which is a $6M account

Program Manager leading an IT migration of the Dow Chemical and Dupont merger


19 Ash Lane

Prospect, CT 06712 908-***-****

Sasken Technologies 02/14 – 02/18

Senior Director/Retail CPG IT Head

Head of the Retail and CPG IT Practice with a specific focus on Mobility Application Development utilizing Agile and ITIL practices.

Grew this business to a $2M practice area

Managed, mentored, and developed a HIGH PERFORMING team of 30 business development and technical IT professionals utilizing Waterfall and Agile methodologies

Responsible for all service offerings including: Omni Channel, Supply Chain, ERP, POS, Merchandising, E Commerce, DW/BI, WMS, TMS, SCM, Finance, IOT, and PLM

Lead product evaluations of Data Visualization tools such as Tableau, and Qlik View

Wipro Technologies 06/10 – 02/14

Senior Program Director/Supply Chain/Distribution

A $6B IT services provider. Responsible for Retail, Business Intelligence, Supply Chain/Distribution, Merchandising, Finance, PLM, CPG, E Commerce, Business Development, and Account Quality/Delivery Effectiveness.

Resolved project governance issues by mentoring both on and offshore resources, for a $2M Teradata Data Warehousing Business Intelligence initiative at Best Buy

Led the rollout of a $3M Oracle POS(RPAS) and SAP/BI international implementation, supporting the Best Buy expansion into UK, China, Turkey, and Mexico

Evaluated the existing DW/BI, Merchandising, Omni Channel, Finance, Corporate Systems, and E Commerce implementation governance process at Best Buy, lead the implementation of process improvements

Led the implementation of a $2M Supply Chain/Red Prairie Transportation Management System to streamline supply chain processes, decrease cost, and improve deliveries to 1200+ Best Buy stores and E Commerce fulfillment centers

Sold and led a $.5M JDA, and Epicor Merchandising and Supply Chain upgrade initiative at Coach

Sold and led a $6M Teradata DW/BI conversion initiative at Target stores

Alfred Dunner 01/07 – 06/10

Vice President of IT

A $400M privately held apparel manufacturer and wholesale distributor, for clients such as J.C. Penney, Macy’s, and Dillard’s.

Spearheaded a strategic five-year Supply Chain/Distribution/PLM IT plan, to align business goals with IT initiatives. Lead the evaluation of JD Edwards, Epicor, SAP and Lawson Finance solutions

Directed and mentored a team of 15 IT professionals supporting Supply Chain/ Distribution, Business Intelligence, POS, Infrastructure, EDI/Electronic Commerce, Desktop Support, ERP, Finance, and Product Lifecycle Management (PLM)

Negotiated and led the implementation of an applications and infrastructure disaster recovery contract with IBM, to ensure business continuity of all NY and NJ facilities

Lead selection and implementation of the Gerber Web PDM application, in addition to Lawson for Finance


19 Ash Lane

Prospect, CT 06712 908-***-****

ACCENTURE, Minneapolis, MN 06/05–01/07

Senior Manager Retail IT Practice/Supply Chain

A global professional services firm, specializing in IT/Business process outsourcing, IT project implementations, and IT effectiveness studies.

Directed Supply Chain effectiveness studies at apparel and electronics retail clients

Quality and sales executive for a 220 person Teradata Data Warehousing/Business Intelligence Initiative, at an $8B retail client

Lead an IT portfolio rationalization at J. Crew

KARABUS MANAGEMENT, Toronto, Canada 06/02 – 02/05

Director U.S. IT Practice/Supply Chain

A $20M Canadian based, retail management consulting firm, specializing in merchandising, supply chain, inventory control, assortment optimization, and IT.

Acted as interim CIO to define the Systems Infrastructure and IT team, for a $300M apparel Retailer, which included E Commerce, PLM, DW/BI, Supply Chain Systems, EMC SAN, SQL Server 2000 and Windows based servers

Redesigned business operational processes, evaluated “build vs. buy” options, and successfully lead implementation of the PKMS Warehouse Management System, STS Merchandising/ERP application, Lawson financials, Oracle Data Warehouse, and Triversity, as the store systems (POS) solution


POLO RALPH LAUREN - Senior Director, Distribution Applications & Development 2000 – 2002

LIZ CLAIBORNE - Director of Distribution Applications Development 1996 – 2000


Finance/HR Solutions: Oracle Financial Suite, Oracle H/R Payroll, Lawson/Infor, J.D. Edwards

ERP: Retek, Epicor, JDA/Blue Yonder, JD Edwards, Lawson, STS, Oracle

POS: Triversity, Oracle RPOS, Micros, Epicor

WMS/TMS/SCM: Profit Logic, Manhattan Associates, High Jump, EXE, JDA/Blue Yonder/Red Prairie

DW/BI: MicroStrategy, Informatica, Business Objects, Teradata, Oracle


Infrastructure: Cisco VOIP, IBM Mainframe, AS400, Oracle, UNIX, SQL Server 2000

Productivity Management: Structured Design Methodologies, Project and Vendor Management, Microsoft Product Suite


B.Sc. Business Studies, Quinnipiac University

Summa cum Laude

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