PERSONAL RESUME: BRENDA FRASER
GOAL: a role which leverages my interpersonal and organization skills.
SKILLS SYNOPSIS: A dynamic, well-organized manager, well versed in dealing with people and teams, documentation writing, preparing and presenting presentations and courses, planning budgets, and leading diverse teams toward attaining corporate goals on time, according to prescribed quality measures, and within budget.
Senior Project Manager, the London Life Assurance Company 2010-2017
Lead large teams in network infrastructure projects, to determine requirements, develop, test, and deploy various projects including infrastructure upgrades, system upgrades, and application development on time and within budget. Planned the required work, assigned deliverables to team members, prepared timelines, budgets, and status reports. Chaired meetings to discuss team status, issues, and action plans. Chaired meetings to advise upper management of progress, issues, and resolution proposals.
Senior Project Manager, the SunLife Assurance Company 2008-2010
Lead teams to undertake various projects such as the introduction of optical character recognition, converting paper records to on-line resources, retiring documentation. Prepared plans, timelines, selected team members, presented budgets and status reports.
Bell Canada 1987-2008
Entered the company as a Junior Clerk, and advanced through to Associate 2nd Level Manager.
Clerical Duties: included undertaking statistical analyses, managing equipment installation, and engineering equipment provisioning and installation
1st Level Manager: prepared detailed documentation to advise support teams with respect to what new equipment was intended to do, how it worked, how to install, use, and maintain it. Documentation detailed what teams were required to do to maintain/repair the equipment, and how to report incidents
2nd Level Manager: New System Introduction: lead extended multi-location and multi-vendor team to analyse, configure, install, test, and conduct a pilot roll-out of a brand-new system to manage network assets.
2nd Level Manager: New Technology Introduction: lead specialized team to unearth potential technologies which could enhance the network and its products. Introduced the IPTV service to the network vial leading lab development and testing, marketing strategy development, and roll-out.
The George Washington University: Masters Certificate in Project Management – 2005
Fanshawe College of Applied Arts and Technology: Computer Support Specialist Certificate – 1996
The University of Western Ontario: Honours Bachelor of Arts – 1985
REFERENCES are available upon request.