ODOM ANDREW EBERE
E-mail: adc8b5@r.postjobfree.com
Phone Number: 080********
Address: ** ********* ****** *** ******* Ijesha Surulere Lagos.
Gender: Male
Personal Profile
Customer-Care Representative/ Support/ Sales and Marketing.
I am a highly driven professional with over 5 years work experience, 2 years in sales and marketing roles including, 1year experience in stock keeping Management and & the last 2years in customer care servicing, support and operations. I possess a fine blend of skills working in For Profit and Non-Profit organisations with a major focus on Strategy, Policy Formulation, and satisfaction. Educational achievements have supported my career growth as an Alumnus of the Customer relationship management. I am looking for an opportunity to further apply learnt skills and be part of a dedicated -team, seeking to transform the economy of nations through customer and organisational satisfaction.
Skills
Problem solving skills Project Management Project Execution Support
Good Communication Skills Negotiation and Persuasion Client Servicing
Organisational Skills Phone Etiquette Business Development
Work Experience Summary
KAIGLO ONLINE LIMITED - 2019 – 2020
TEAM LEAD CUSTOMER SERVICE UNIT
Customer support and satisfaction
Sales and Marketing.
Inbound and Outbound calls
Business Development
ISON BPO INTERNATIONAL 2016-2019
Customer-care Executive
Responsibilities
Customer service and satisfaction
Organized continuous professional development strategies for relationship
Created strategic direction for the marketing and generation of new markets for products and services
MTN NIGERIA 2014 - 2015
Customer-care/Team lead
Responsibilities
Strategic direction & team management
Resolving customers challenges/ satisfaction
Counseling services to individuals
Achievements
Successfully ensured customers loyalty and achievement of organizational goals
Moonlight Nigeria Ltd 2012-2014
Stock keeping and Management
Responsibilities
Managing stock records
Customer Support
Goods management & welfare
Sales and supply
Freelance Marketing
Achievement
High level coverage/insurance of stocks and management
Increased motivation and effectiveness of staff through better benefit system
Benny Hotel 2010-2011
Supervisor housekeeping/potter
Responsibilities
In house/ customer satisfaction
Room servicing and maintenance
Education and Qualifications
Nnamdi Azikiwe University,Nigeria October 2010
Psychology
Ajeromi Ifelodun High School June 2002
National Examination Council
Professional Qualifications
AFRIHUB UMIT (University Mandatory information technologyQualification) (November 2012)
Certification on information and communication technology
Achievements- skills information and communications
MTN CUSTOMER CARE SERVICE CERTIFICATE 2014-2015
Achievements- organisation and client relationship management
MS Office Suite Ms Word, Ms Excel, Ms PowerPoint;
Extra-Curricular Activities
Reading Travelling & Tourism Music Strategy
References: available on request