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Customer Care Service

Location:
Lagos, Nigeria
Salary:
150000
Posted:
May 14, 2020

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Resume:

ODOM ANDREW EBERE

E-mail: adc8b5@r.postjobfree.com

Phone Number: 080********

Address: ** ********* ****** *** ******* Ijesha Surulere Lagos.

Gender: Male

Personal Profile

Customer-Care Representative/ Support/ Sales and Marketing.

I am a highly driven professional with over 5 years work experience, 2 years in sales and marketing roles including, 1year experience in stock keeping Management and & the last 2years in customer care servicing, support and operations. I possess a fine blend of skills working in For Profit and Non-Profit organisations with a major focus on Strategy, Policy Formulation, and satisfaction. Educational achievements have supported my career growth as an Alumnus of the Customer relationship management. I am looking for an opportunity to further apply learnt skills and be part of a dedicated -team, seeking to transform the economy of nations through customer and organisational satisfaction.

Skills

Problem solving skills Project Management Project Execution Support

Good Communication Skills Negotiation and Persuasion Client Servicing

Organisational Skills Phone Etiquette Business Development

Work Experience Summary

KAIGLO ONLINE LIMITED - 2019 – 2020

TEAM LEAD CUSTOMER SERVICE UNIT

Customer support and satisfaction

Sales and Marketing.

Inbound and Outbound calls

Business Development

ISON BPO INTERNATIONAL 2016-2019

Customer-care Executive

Responsibilities

Customer service and satisfaction

Organized continuous professional development strategies for relationship

Created strategic direction for the marketing and generation of new markets for products and services

MTN NIGERIA 2014 - 2015

Customer-care/Team lead

Responsibilities

Strategic direction & team management

Resolving customers challenges/ satisfaction

Counseling services to individuals

Achievements

Successfully ensured customers loyalty and achievement of organizational goals

Moonlight Nigeria Ltd 2012-2014

Stock keeping and Management

Responsibilities

Managing stock records

Customer Support

Goods management & welfare

Sales and supply

Freelance Marketing

Achievement

High level coverage/insurance of stocks and management

Increased motivation and effectiveness of staff through better benefit system

Benny Hotel 2010-2011

Supervisor housekeeping/potter

Responsibilities

In house/ customer satisfaction

Room servicing and maintenance

Education and Qualifications

Nnamdi Azikiwe University,Nigeria October 2010

Psychology

Ajeromi Ifelodun High School June 2002

National Examination Council

Professional Qualifications

AFRIHUB UMIT (University Mandatory information technologyQualification) (November 2012)

Certification on information and communication technology

Achievements- skills information and communications

MTN CUSTOMER CARE SERVICE CERTIFICATE 2014-2015

Achievements- organisation and client relationship management

MS Office Suite Ms Word, Ms Excel, Ms PowerPoint;

Extra-Curricular Activities

Reading Travelling & Tourism Music Strategy

References: available on request



Contact this candidate