Saurabh Vij

linkedin.com/in/saurabh-vij-*a**aa* 571-***-****

adc89w@r.postjobfree.com 43479 Rickenbacker Sq, Ashburn VA 20147

Summary

Accomplished and motivated delivery operations leader with successful track record to drive business insights and achieve operational excellence in a collaborative, cross-functional environment.

Financial Analysis & Forecasting Project Delivery Operations

Process improvement & Re-engineering Program Management Office

I am an astute planner with exemplary communication, relationship management, analytical & leadership skills with proven ability to lead large geographically dispersed teams. I have helped my organization and clients increase operational efficiency and productivity in verticals such as Travel and Hospitality, Education, Healthcare, Retail, Insurance, Consumer Goods and Telecom. During assignments I have been a key member of the core management team in advisory roles.

Experience

Associate Director – Project Delivery Operations Oct 2018 - present

Publicis Sapient

I am currently serving as the global PMO portfolio operations lead for a $50m+ book of business.

Primary responsibilities:

-Manage the global delivery planning and budgeting for C-suite executives

-Identify opportunities, create and executive strategic plans to achieve business goals

-Project delivery operations and financial leadership

-Cross Functional program leadership

-Set up, monitor and improve business performance metrics

-Portfolio level capacity planning

-Drive process efficiency, transition and transformation initiatives

-People management, performance reviews and professional growth of mentees

-Build strong business relationships with third-party partners and/or vendors as necessary

Senior PMO Manager July 2017 – Sep 2018

SapientRazorfish

In this role I was the global Program Management Office lead responsible for coordination of projects, demand, results, tracking systems for 4 Sapient offices working on a 300 person strong account

Primary responsibilities:

-Coordinated project demand geographically and prepared executive KPI dashboards

-Reviewed project health, risks and issues through weekly status meetings with project managers

-Capacity Management (recruiting/staffing/utilization/performance reviews etc.)

-Advised clients on business decisions that impacted program delivery and define processes aimed towards business transformation

-Oversee PMO scope to ensure project goals and cross scrum dependencies are being met for each sprint

Manager Business Operations Oct 2011 – Jun 2017

Sapient Corporation

Primary responsibilities:

-Managed entire internal financial operations for the $100M/year NA East Coast book of business

-Helped leadership to identify and optimize critical operational areas such as forecast accuracy, contract risk, collections latencies, and process inefficiencies

-Process improvement

-Led various operational change management initiatives

-Optimized the team’s scope and responsibilities to support revenue growth of over 10%/yoy

-Supervised a globally distributed team of 8 FTEs

-Documented all operational processes

Senior Associate Program Management Jan 2007 – Sep 2011

Sapient Corporation

Primary responsibilities:

-Helped setup the business operations domain India and EU

-Recruited team members, defined scope of responsibilities, and produced a competency matrix for team wise performance evaluation

-Mentored project managers on how to manage project margins

-Trained teams on internal operational systems and processes

-Managed delivery project operations (financial + capacity) end to end

-Managed corporate supply accounts and external relationships including traveler apartments, hotels, mobile phones, and car rentals

Process Architect Feb 2006 – Dec 2006

IBM

Primary responsibilities:

-Implemented of ITIL based service support processes - Problem, Incident and Change Management

-Acted as the functional lead in design, development and implementation of Root Cause Analysis tool for IBM South East Asia.

Senior Operations Analyst Aug 2004 – Feb 2006

Sopra Steria

Primary Responsibilities:

-Monitored high severity incidents

-Assisted in minimizing incident response and resolution time through timely allocation to dealing groups

-Maintained incident database

-Documented training manuals for incident/problem management

Operations Team Leader Aug 2003 – Aug 2004

NetEdge Computing Solutions Pvt. Ltd.

Primary Responsibilities:

-Managed a team of agents responsible for content analysis, review and classification of technical whitepapers case studies and webcasts

-Supervised content QA with focus on ensuring quality document content across different parameters

Education

University of Pune

Master of Computer Management, Management and Computer Science

2001 - 2003

Delhi University B.Com(Hons.), Commerce 1997 – 2000

Licenses & Certifications

Prince2 Foundation Six Sigma Green Belt

ITIL Foundation

Skills

Program Management • Service Delivery • Financial Analysis • ITIL • P&L Management • PMO • Vendor Management • Service Management • Outsourcing • Requirements Analysis • SQL • Oracle Apps 11i • Oracle Business Intelligence Reporting • JIRA • Confluence• Salesforce

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