John “Neil” Anthony
Dedicated professional with extensive domestic, international travel and outside retail experience including more than 30 years in the development and management of new store openings and existing store transitions. Currently responsible for overseeing and managing multi-million dollar budgets and more than 300 employees.
Areas of Expertise:
Market Research & Development
Budgeting & Forecasting
Cost and Labor Controls
Recruiting, Hiring, Training & Developing Employees
Tenant, Customer, Vendor & Public Relations
Possess a consistent record of accomplishment in meeting and exceeding goals
Strong communication and interpersonal skills; effectively interact with all levels of management, executives and individuals from diverse background and cultures
Director of Operations, 2019 to 2020
Puente Enterprises, Inc. Dallas/Fort Worth, TX.
Managed all aspects of Airport, F&B, QSR and Specialty retail operations. Responsible for driving operational innovation and excellence for all stores in DFW and Love Field Airports, reporting directly to the owner. Established and implemented streamlined operational procedures to create a holistic store experience that is centered around building and inspiring the store culture to drive profit and to create a fantastic customer experience and ultimately sales. Full accountability for the store's P/L. Developed and executed new processes, systems, and reporting to ensure the delivery of successful operational procedures to support a memorable experience to our customers.
Regional Vice President, 2006 to 2019
DFASS Group 3Sixty Duty Free & More (Based in Dallas/Fort Worth – Headquarters in Miami, FL)
Manage all aspects of Airport, Duty Free, Duty Paid and Specialty retail operations. Skilled in Luxury Goods, Market Planning, Sales, Retail and Store Management. Responsibilities include budgeting and forecasting, inventory control, loss prevention, recruiting, hiring and training, marketing and promotions, performance evaluations and tenant customer, vendor relations. Excellent at building and motivating management and sales teams. Possesses a wealth of detailed knowledge of airport, retail environment and understanding of existing passenger demographics and associated spending behaviors that drive revenue.
Currently responsible for multi-unit, multi concept operations at DFW International Airport, Orlando International Airport and Fort Lauderdale-Hollywood International Airport.
Area Manager, 2005 to 2006
Floors Today – Based in DFW – Company headquarters in Miami FL.
P&L: accountability for 23 retails stores located in Texas, Louisiana, Alabama, Georgia and Florida employing 147 + personnel and generating annual sales of $50 million. Developed, implemented, and enforced strategic policies, procedures and processes designed to increase sales opportunity, improve profits, minimize costs, ensure quality customer service and achieve company standards. Recruited, interviewed, hired, trained and developed a strong management and support staff dedicated to achieving professional store, and corporate goals. Developed and led high-impact training programs. Worked diligently to resolve problems and issues. Interacted with store managers concerning individual store profitability and store report analysis
Opened 18 of 23 area stores. Trained all personnel.
Store Director, 2004 to 2005
Steve & Barry’s University Sportswear, Grapevine, TX
Created and managed retail store operations. Developed in-store programs designed to drive sales and provide exceptional customer service. Oversaw visual merchandising, inventory control, loss prevention, shipping/receiving and human resources
Initially hired to manage the build-out of this new 49,000 sq ft. retail store. Recruited and hired more than 125 associates
General Manger, 2002to 2004
Golf USA (Duke Enterprises, Inc.) Euless, TX
Directed all facets of store operations including sales and financial management ensuring profitability and productivity goals. Initiated and oversaw Company budgets and achievement targets. Developed and implemented business plans and marketing strategies accomplishing revenue objectives. Executed franchise directed programs. Created and cultivated a strong team in environment embracing diversity. Designed visual merchandising presentations, controlled inventory management system, and oversaw customer service. Recruited, interviewed, selected and retained quality employees. Cultivated relationship and professional networking with area schools, vendors and customers to aid in the recruiting process
Hired to oversee the launch of a new business enterprise for an inexperienced franchise. Responsible for the build-out of a 3,400 sq ft retail showrooms, office and repair center (panning, design and implementation.)
Southwest Regional Manager 2000 to 2002
The Grove Inc. – Chicago, IL
Managed the Southwest Territory (Texas, Oklahoma, New Mexico, Arizona & Utah) for the largest natural snack retailer in the US with more than 70 locations. Responsibilities included financial, operations, and long-term business strategic and tactical planning. Opened new stores, trained and supervised personnel and promoted brand management. Coordinated production and delivery of products between field operations and the Dallas-based food manufacturing and distribution operations.
General Manager, 1990 to 2000
DFS Galleria – Houston, TX
Developed and monitored strategic plans for up to 13 retail stores and as many as 4 warehouses. Generated $17 million annually and employed up to 120personnel. Managed budgeting, cost controls, sales, inventory control, human resources and shipping and receiving. Interacted with buyers to ensure projected merchandising needs. Created and implemented effective marketing strategies designed to generate traffic, increase customer awareness, and improve corporate image. Developed and conducted training for new and veteran employees. Supported lease negotiations and compliance. Interacted with US Customs, the Bureau of Alcohol and Tobacco, and Firearms and the FAA, as well as international carriers to ensure compliance with laws and regulations. Supervised new construction and remodels.
Sourced and selected vendors of the “Texas Food Program”
Earned the Ballantine Diamond Club Award 1994
Coordinated the closing of all facilities including personnel transfers and outplacement service for the Houston IAH operation, 1995
Negotiated the sale of merchandise and fixtures to new owners
Took over as GM in our DFW International Airport operation 1993-2000
Store Manager 1988 to 1990
Store Manager, 1987 to 1988
Oshman’s Sporting Goods
Support Team Specialist, 1983 to 1987
Wal Mart Stores Inc. Spring, TX
Bachelor of Science 1977
Leith College, Edinburgh, Scotland
Past President of DFW International Airport Management Club
Class A Golf Teaching Professional
Certified Class A Coach for North Texas State Soccer Association
Dallas, Fort Worth, Hispanic and Black Chambers of Commerce
Fort Worth/Dallas Japanese American Society