M SAAD ABDULLAH
Certified and award-winning manager with over 5 years of global corporate sales experience in the software and technology industries.
An enthusiastic individual who is a Marketing Graduate with drive, determination and a proven ability of efficiency and profitability. I have a track record of maximizing customer satisfaction whilst maintaining high standards and smart image of the business. I have extensive knowledge of the retail industry, recruitment, and pay, conditions of employment and diversity issues.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Verizon Wireless - Cellular Sales - Dallas-Fort Worth, TX January 2017 to Present
• Reported directly to national sales director to support sales teams in other regions and ensure that their quarterly targets were achieved
• Led a team of sales professional in a sales campaign that resulted in increased sales for entire market and the company exceeding its annual sales targets by 25%.
• Received the 2018 and 2019 Salesperson of the Year award. Selected from a list of 48 candidates from the entire market. Assistant Manager
AT&T - Brooklyn, NY
May 2016 to December 2016
As an Assistant Manager, I provide home and mobile technology products to new and existing customers. I develop customized consumer and business technology solutions and help maintain our reputation as the industry’s most respected provider of concierge-level customer service.
Cricket Wireless - New York, NY
October 2015 to April 2016
Drive sales and customer satisfaction. Meet and exceed monthly sales goals including; monthly gross and net sales, accessory sales, rate plans, add-ons, retention goals and monthly auto bill pay goals. Ensuring proper opening and closing of the retail location with completion of all open/close procedures. Supervision of sales staff to include; leading by example, mentoring, coaching, scheduling and counseling. WORK EXPERIENCE
Provide continuous coaching to sales associates in all aspects of wireless sales and service. Provide positive reinforcement and training to promote learning and growth of sales associates. Training – ensure 100% completion of all required training monthly and annually per Cricket compliance standards. Inventory – Manage ordering, receiving, discrepancies, and complete daily, weekly, and month-end counts as needed. Communicates and processes any discrepancies.
Provide resolution to customer complaints regarding sales and service. Bachelor's in Marketing
University of Bedfordshire - Luton, Bedfordshire, UK 2011 to 2014
Microsoft Office (10+ years)
Customer Service (10+ years)
Training (7 years)
Salesforce (3 years)
Conscientiousness — Expert
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: https://share.indeedassessments.com/share_assignment/cdu6p4iavpegs770 Sales Skills: Influence & Negotiation — Highly Proficient May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ ee88e025bc57d5e0f669c8b15ef9c72deed53dc074545cb7
Sales Skills: Influence & Negotiation — Highly Proficient December 2019
Measures a candidate's ability to effectively use influence and negotiation techniques to engage with and persuade customers.
Full results: https://share.indeedassessments.com/share_to_profile/ 7947f1c94a7a6d1154d4b4c7c8060770eed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 990849e69e7e93ed74dfb2b4484496f5eed53dc074545cb7
Problem Solving — Proficient
CERTIFICATIONS AND LICENSES
Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/share_to_profile/ 589fd215924a4adf89d6987d6a95d909eed53dc074545cb7
Inside Sales — Proficient
Actively listening and responding appropriately; performing common sales calculations. Full results: https://share.indeedassessments.com/share_to_profile/ 3b881e87553b0a36306c8ad216bf43bceed53dc074545cb7
Conscientiousness — Highly Proficient
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/share_to_profile/ cfc66285eb48a6ca945822240e0026faeed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 9246ae23ff212f3ff737202e72d18e52eed53dc074545cb7
Reliability — Expert
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/share_to_profile/ 256945b22737d489ff48494599673daaeed53dc074545cb7
Customer Service Fit — Proficient
Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/attempts/249c85fdeb52dcfbd687227a7d1a9eaaeed53dc074545cb7 Customer Focus & Orientation — Highly Proficient
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/attempts/66e163e96f27762b721317bb36b8243feed53dc074545cb7 Active Listening — Proficient
Actively listening and appropriately responding in conversations. Full results: https://share.indeedassessments.com/attempts/c84d249fb591b5ae8cb4f43a855e0366 Attention to Detail — Proficient
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share_to_profile/ f452c051b36b69f37472a576d8d0d2faeed53dc074545cb7
Supervisory Skills: Interpersonal Skills — Proficient April 2020
Fostering a collaborative environment and conducting difficult conversations. Full results: https://share.indeedassessments.com/share_to_profile/77f878c3673df294b8a968851de71b5f Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Computer literacy- Microsoft Office, Web designing. Languages- Conversational French and Hindi.
First Aid- Certified.
• Strong motivational and influential people skills.
• Extensive and relevant knowledge of retail industry.
• An eye for detail and the ability to drive consistent brand standards.
• Experience of managing people and driving business performance. ADDITIONAL INFORMATION