People oriented professional with experience and education in transportation, construction, and business administration. Projects an approachable demeanour in high-pressure environments, adept at effectively reading and responding to complex situations with perceptive judgment and objectivity.
Appreciated by colleagues and supervisors for exceptional communication and organization skills, integrity, and tact across team relations. Possesses exceptional critical thinking, problem-solving, time management and planning abilities to efficiently achieve targets with vigour, dedication, and attention to detail.
CORE KNOWLEDGE AREAS:
Pre/Post Trip Inspection
3+ years of experience in finance
CITI Financial Training (Compliance, Fraud, Anti Money Laundering Act)
Workplace Health and Safety Enforcement
Productivity, Measurement and Improvement
Business Computer Applications
Critical Thinking and Problem Solving
QUALIFICATIONS IN ACTION:
DM Express - Gary, IN January 2020-Present
Manage a team of dispatchers
Improved performance and optimizing weekly gross income amounts
Build alliances and partnerships with other organizations
Made sure targets were met for each employee
Provide inspired leadership for the organization
Assist HR with recruiting when necessary
Work with senior stakeholders
Support worker communication with the management team
Help promote a company culture that encourages top performance and high morale
Trucks LLC - La Grange, IL August 2018-December 2019
Dispatched trucks and performed scheduling
Maintaining data in spreadsheets
Inventory and record keeping reconciliation
Auditing of daily paperwork and submitting accurate paperwork to billing
Very good knowledge of US Highways, routes and topographical areas
Informed about most toll fees in the US
Knowledge of DOT hours of service rules and weight station procedures
Worked with DAT
Floyd Inc. Bensenville - Chicago, IL April 2016- July 2018
Maintained consistent on-time delivery record
Pickup and deliver assigned goods on daily basis irrespective of road and weather conditions
Obtained reefer and dry van experience
Performed cleaning and maintenance tasks
Kept a clean logbook record
USPS mail contract experience
SLATE CONSTRUCTION, LLC - Pequannock, NJ October 2011 - January 2016
Searched for potential business deals by contacting partners; explored opportunities for business expansion.
Maintained existing client base, acting as liaison
Closed new business deals; developed and negotiated contracts; attended pre-bid meetings
Assisted manager with 35+ years of experience in numerous projects
Team leader instrumental in helping run project sites and delegating responsibility
Quickly moved from trainee to project leadership role
Protected organization's value by keeping information confidential
EURO FLOOR - Toronto, ON 2007-2011
Involved in laminate and hardwood installation and removal
Coordination of all day-to-day operations, including estimates and measurements
Oversaw marketing and advertising sector of company
CITI FINANCIAL - Toronto, ON June2004 - August 2006
Customer Service Representative
Assisted customers with repayment of CITI Financial retail cards for the United States and Canada.
Responded to telephone inquiries and educated customers in such areas as interest assessments, merchandise and late fees.
Calculated finance charges and made both monetary and non-monetary adjustments to accounts when necessary.
Assisted customers and aided in conflict resolution with issues regarding discrepancies or disputes.
Recognized potential fraud and took appropriate action to limit exposure.
Obtained necessary financial information from clients for completion of credit applications while maintaining confidentiality of all client information and files at all times.
Confirmed employment and personal information from applications for CITI products or account openings
EDULINX - Toronto, ON February 2003 – October 2003
Customer Service Representative
Answered phone calls for the Repayment/Disbursement queue following the standard script in greeting and verifying the customers for Federal, Provincial, and CIBC student loans.
Verified/updated the customer’s current mailing address and home phone number when required.
Advised customers of their current loan balance, interest rate and daily interest.
Provided sound advice on how to repay the loan and offered different services to existing customers
(i.e. Revision of terms, Interest Relief, Interest Payment only option, Capitalization of payments in arrears).
Advised customers on how to set up Electronic Fund Transfers.
Assisted customers with Rescheduling of Terms or Interest Relief.
Used ROT (Revision of Terms) calculator in computing new term and new monthly payment.
Advised customers of payable interest outstanding, prior to processing new student loans or confirmation of enrollment forms.
Pre-screened customers on eligibility of application for interest relief.
Sent Odyssey request via Lotus Notes in coordinating with other departments.
Provided customers with different contact information on the Provincial Government, Federal Government (claimed loans), Financial Institutions, and Educational Institutions.
Advised customers of timeframes when Federal Student Loans would be received and verified banking information.
Construction Project Management Certificate, New York University
Mortgage Broker Associate (2010)
Certificate: business Management (2006)
Seneca College, Toronto, ON
Extensive in-house training at Edulinx (2002-2003)
Fluent in speaking, reading and writing: English, Serbian
Microsoft Office including MS Word, Excel, Outlook, Powerpoint
Furnished upon request