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Manager Service Representative

Jersey City, NJ
May 16, 2020

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People oriented professional with experience and education in transportation, construction, and business administration. Projects an approachable demeanour in high-pressure environments, adept at effectively reading and responding to complex situations with perceptive judgment and objectivity.

Appreciated by colleagues and supervisors for exceptional communication and organization skills, integrity, and tact across team relations. Possesses exceptional critical thinking, problem-solving, time management and planning abilities to efficiently achieve targets with vigour, dedication, and attention to detail.


Freight Delivery

Log Keeping

Route Coordination

Pre/Post Trip Inspection

3+ years of experience in finance

CITI Financial Training (Compliance, Fraud, Anti Money Laundering Act)

Workplace Health and Safety Enforcement

Business Administration

Business Management

Productivity, Measurement and Improvement

Business Computer Applications

Critical Thinking and Problem Solving


DM Express - Gary, IN January 2020-Present

Operations Manager

Manage a team of dispatchers

Improved performance and optimizing weekly gross income amounts

Build alliances and partnerships with other organizations

Made sure targets were met for each employee

Provide inspired leadership for the organization

Assist HR with recruiting when necessary

Work with senior stakeholders

Support worker communication with the management team

Help promote a company culture that encourages top performance and high morale

Trucks LLC - La Grange, IL August 2018-December 2019


Dispatched trucks and performed scheduling

Maintaining data in spreadsheets

Inventory and record keeping reconciliation

Auditing of daily paperwork and submitting accurate paperwork to billing

Very good knowledge of US Highways, routes and topographical areas

Informed about most toll fees in the US

Knowledge of DOT hours of service rules and weight station procedures

Worked with DAT

Floyd Inc. Bensenville - Chicago, IL April 2016- July 2018


Maintained consistent on-time delivery record

Pickup and deliver assigned goods on daily basis irrespective of road and weather conditions

Obtained reefer and dry van experience

Performed cleaning and maintenance tasks

Kept a clean logbook record

USPS mail contract experience

SLATE CONSTRUCTION, LLC - Pequannock, NJ October 2011 - January 2016

Assistant-Project Manager

Searched for potential business deals by contacting partners; explored opportunities for business expansion.

Maintained existing client base, acting as liaison

Closed new business deals; developed and negotiated contracts; attended pre-bid meetings

Assisted manager with 35+ years of experience in numerous projects

Team leader instrumental in helping run project sites and delegating responsibility

Quickly moved from trainee to project leadership role

Protected organization's value by keeping information confidential

EURO FLOOR - Toronto, ON 2007-2011


Involved in laminate and hardwood installation and removal

Coordination of all day-to-day operations, including estimates and measurements

Oversaw marketing and advertising sector of company

CITI FINANCIAL - Toronto, ON June2004 - August 2006

Customer Service Representative

Assisted customers with repayment of CITI Financial retail cards for the United States and Canada.

Responded to telephone inquiries and educated customers in such areas as interest assessments, merchandise and late fees.

Calculated finance charges and made both monetary and non-monetary adjustments to accounts when necessary.

Assisted customers and aided in conflict resolution with issues regarding discrepancies or disputes.

Recognized potential fraud and took appropriate action to limit exposure.

Obtained necessary financial information from clients for completion of credit applications while maintaining confidentiality of all client information and files at all times.

Confirmed employment and personal information from applications for CITI products or account openings

EDULINX - Toronto, ON February 2003 – October 2003

Customer Service Representative

Answered phone calls for the Repayment/Disbursement queue following the standard script in greeting and verifying the customers for Federal, Provincial, and CIBC student loans.

Verified/updated the customer’s current mailing address and home phone number when required.

Advised customers of their current loan balance, interest rate and daily interest.

Provided sound advice on how to repay the loan and offered different services to existing customers

(i.e. Revision of terms, Interest Relief, Interest Payment only option, Capitalization of payments in arrears).

Advised customers on how to set up Electronic Fund Transfers.

Assisted customers with Rescheduling of Terms or Interest Relief.

Used ROT (Revision of Terms) calculator in computing new term and new monthly payment.

Advised customers of payable interest outstanding, prior to processing new student loans or confirmation of enrollment forms.

Pre-screened customers on eligibility of application for interest relief.

Sent Odyssey request via Lotus Notes in coordinating with other departments.

Provided customers with different contact information on the Provincial Government, Federal Government (claimed loans), Financial Institutions, and Educational Institutions.

Advised customers of timeframes when Federal Student Loans would be received and verified banking information.


Construction Project Management Certificate, New York University

Mortgage Broker Associate (2010)

Certificate: business Management (2006)

Seneca College, Toronto, ON

Extensive in-house training at Edulinx (2002-2003)


Fluent in speaking, reading and writing: English, Serbian


Microsoft Office including MS Word, Excel, Outlook, Powerpoint

Mac OS


Furnished upon request

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