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Customer Care Front Office

Location:
Dubai, Emirate of Dubai, United Arab Emirates
Salary:
2500
Posted:
May 16, 2020

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Resume:

DUNCAN KAHWAI MUTIA

CONTACT NUMBER: 052*******

EMAIL: adc83s@r.postjobfree.com

POSITION DESIRED: WAITER

PERSONAL PROFILE

A smart, honest, intelligent, organized, open minded and self-motivated lady

With adequate knowledge in front office, customer care & Hospitality. Who is always customer focused and finds pleasure in customers’ satisfaction.

CAREER OBJECTIVES

A challenging position where enthusiasm and skill can be applied in full

Capacity with minimum supervision, calling for total dedication with the aim of

Attaining the company’s goals.

ACADEMIC QUALIFICATIONS

Diploma in food and beverage Jan 2014- May 2016

Nairobi Institute Of Business Studies

Certificate in Computer Packages Sep 2014 –Feb 2015

St. Bakhita Training Institute

Kenya Certificate of Secondary Education Feb 2010– Nov 2013

Parklands Boys High School

Kenya Certificate Of Primary School Jan 2003-Dec 2008

Buru Buru one Primary School

CAREER HISTORY

HAMPTONS CAFE, DUBAI, UAE

DURATION: SEP 2017– FEB 2020

Position: Captain Waiter

Duties:

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Ensure guest is serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Able to answer any questions regarding menu and assist with menu selections.

Able to anticipate any unexpected guest need and reacts promptly and tactfully.

Greet and welcome guests to the café and show them to their seats.

Present clean and updated menu to the guests

Check on guests often and assist them if need be.

Operate switchboard and make reservations.

coordinating with the managers and service staff essential details of

Patrons in the café

inspecting the serving stations for cleanliness an neatness.

Give guests a warm send off and thank them for dinning with us.

SPORTSMAN’S ARMS HOTEL-NANYUKI:

DURATION: JAN 2015- JULY 2 0 1 6

Position: Host/Waiter

Duties:

Welcome guests to the hotel and show them to their seats.

Helping guests with their personal belongings and keep them safe.

Make sure clients are attended to and are being treated with absolute

Respect.

Make sure clients are comfortable and assist them if need be.

Provide guests with information they might need about the hotel.

hotel.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Ensure guest is serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Able to answer any questions regarding menu and assist with menu selections.

Able to anticipate any unexpected guest need and reacts promptly and tactfully.

Greet and welcome guests to the café and show them to their seats.

Present clean and updated menu to the guests

Check on guests often and assist them if need be.

REFERENCES

Can be provided upon request

DECLARATION

I declare that the information provided above is true and correct to the best of my knowledge.

DUNCAN KAHWAI MUTIA

PERSONALDETAILS

Date of birth

May 19 1995

Gender

Male

Marital Status

Single

Nationality

Kenyan

Visa Status

Residence Visa

PassportNo: A2280926

Languages Known:

English

Swahili

Address

Alqadesia Tiger, AL Nahda

Sharjah, UAE

KEY COMPETENCIES

Effective Communicator Strong Analytical Skill Resilient to change Good Team player

Good Team Leader

INTERESTS

Traveling Swimming Socializing Reading Books



Contact this candidate