Ritu Sharma

Mobile no: +91-965******* / 965*******

Email: adc836@r.postjobfree.com, adc836@r.postjobfree.com, Linkedin-https://www.linkedin.com/in/ritu-s-a733636a

RZ- I/47, West Sagarpur, New Delhi-110046, India

PROFESSIONAL SUMMARY

Experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems. Efficient, organized and friendly secretarial support. Specializes at creating a friendly and receptive office environment.

WORK EXPERIENCE

ASSISTANT MANAGER-ADMIN Jul 2013 – Present

Greenpanel Industries Ltd. Gurgaon India

Working on Panasonic EPBAX system, responsible for handling of incoming and outgoing calls and redirect them or keep messages. Managed high volume of incoming calls.

Maintaining and updating of EPD, Ply all division extension list.

Arranging Conference calls. Updating Newspaper / periodicals.

Established positive working relationships with all levels of organizations (internal and external).

General co-ordination to all concern related to up keep and cleanliness of office.

Updating & creating of Speed dial, Name Updating/ Removal from EPBX system. Allotting STD/ISD.

Updating All Cabins Extension intercom list on Panasonic fixed line phone as per there requirement.

Maintaining incoming/outgoing courier details. Arrange distribution of incoming courier on daily basis. Preparing outgoing mails by drafting correspondence and securing parcels etc.by dispatching as per the Time allotted (Urgency). Also, Dispatching International shipments document, parcel through TNT & DHL. Dispatching of IT related items like Laptop, Desktop, IP phone to the respective branches as per urgency.

Handle request for any problem related to Photo-copier and telephone instruments if any.

Taking care of meeting room bookings and occupancy by updating in the excel sheet.

Coordinating with HR and other departments for candidates coming for interview by getting the Interview Form filled and finally getting them interviewed from the concern and updating the same to the HR.

Assist in the onboarding process for new hires by issuing stationary and mobile connections.

Monitoring the consumption of Pantry & housekeeping monthly. And Updating the daily usage and maintaining stock for Pantry / Housekeeping.

Handling day to day Petty cash which includes disbursement and reconciliation.

Responsible for sending online visiting card request for Gurgaon location. Also, acting as a back-up for Marketing team for handling visiting card request for EPD-All Location.

Invoice verification and processing pertaining to Car, train, telephone, courier, hotels, housekeeping, etc. Coordinating with Vendor for timely submission of invoice and with finance department for timely payments and keeping a track of payments released. Follow up on queries, internal and external that relate to accounts function if any.

Arrangement for Buffet lunch and other arrangements - Sales & Branch meet, Diwali, Holi, New Joiner(Lunch) and Friday lunch.

Taking care of entire travel arrangements for Gurgaon, Delhi, AP & Rudrapur Plant for Car, train, Guest house & Hotel. Also, Managing and assisting basic travel arrangement for Senior Management.

Sending request for Air tickets for Senior Management in coordination with CTD Kolkata, if any.

Maintaining filing of AMC. Take up other duties as assigned (travel arrangements, schedules etc.

Front office cum Administrative Executive Feb 2011 – Jan 2013

Educomp Solutions Ltd. Gurgaon India

Worked on Panasonic EPBAX system, responsible for handling of incoming and outgoing calls.

Data management- Maintaining and updating the employee list.

Coordinating with candidates coming for interview.

Vendor Management

Visitor Management

Implemented and maintained an inventory list with Microsoft Excel.

Providing general administrative support like cafeteria administration, Mail Room, Conference Halls, sitting allocation. Vendor Management.

Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations etc.

Acting as info-hub for providing administration related information and supervising administrative activities like general admin, verification of stationery stock, petty cash, florist, pest control, housekeeping, etc.

Facilities management, activities pertaining to the Admin. Dept. (Dispatch, Telephone & Fax, Photocopier, Stationary, etc.).

Payments of Electricity, Telephone, Internet and other bills.

Estimating and executing all staff seating & storage arrangements / requirements

Maintaining and checking of all registers such as Dispatch, Stationary & Pantry stock registers etc.

Managing of assets of the floor.

To ensure overall security arrangement like movement of men and material within from the company premises. Checking security register on fortnightly basis. Make sure the proper documentation is done.

Organized Hotel, Travel arrangements for 1000 Employees for the Annual Meet in Goa.

Organized Party and travel arrangements for New Year Party for 500 Employees in Gurgaon

Organized Diwali and Holi party arrangements for 300 employees.

Overseeing entire travel & ticketing activities. Managing date changes, ticket cancellations & refunds, Record of tickets, Making hotel & guest house bookings. Providing support for arranging cabs.

Front Office executive June 2008 – June 2010

Evalueserve.Com India Private Limited. Gurgaon India

Worked on CISCO\Ericsson EPBAX system, responsible for handling of incoming and outgoing calls including distribution.

Worked as a front desk executive with the Human Resource team and was responsible for carrying out all compliances that are related to front desk, administration and human resource.

Maintaining and updating the EVS employee list.

Maintaining joining, relieving, termination and absconding trackers.

Data management for ex-employee verification.

Coordinating with candidates coming for interview.

Client enquiry management (via mails), Preparation of database for Client/CE.

Taking care of Sign in and Out of the employees

Conference room & cyber cafe bookings and utilization of the same.

Sending Birthday mails and updating the records.

Coordination with administration & other departments.

Taking mock calls of the interviews.

Training the members of the team.

Taking care of Leave management & shift plan.

Education

Master’s in Business Administration – HR & Marketing 2009 - 2011

Sikkim Manipal University. Gurgaon

Sociology Honors’ - Bachelor of Arts 2001 - 2004

Maitreyi College, Delhi University New Delhi

SKILLS

Organizational skills and planning

Presentation and communication skills

Self-motivation and initiative

Telephone etiquette

Stamina and resilience

Teamworking abilities

Effective communication and interpersonal skills

Multitasking and workload prioritization

Project management expertise

Computer competences

COMPUTER PROFICIENCY

Demonstrated ability to use the following programs: MS Word, Excel, Outlook & Power-Point.

PROFESSIONAL CREDENTIALS

Got Outstanding Performance Award for June-Dec 2009 Quarter – Evalueserve.com pvt ltd

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