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Social Media Customer Service

Location:
Colorado Springs, CO
Salary:
45,000
Posted:
May 16, 2020

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Resume:

MARKEISHA DRAPER

CONTACT

719-***-****

adc82f@r.postjobfree.com

PROFILE

The ability to be hands on with projects from college to the work place has given me the ability to conduct strategies that help businesses clientele with social media and marketing. My experience has given me the knowledge on how to increase brand awareness and focus on customers wants and needs. My degree in Journalism (PR) has taught me how to increase traffic on platforms such as Facebook and Instagram.

SKILLS

BRAND MARKETING

EVENT PLANNING

CLIENT & RELATIONSHIP MANAGEMENT

BUDGETING

STRATEGIC THINKER

DETAIL ORIENTED

ORGANIZED

EXPERIENCE

Pikes Peak YMCA: Colorado Springs, CO

Membership Services Consultant: October 2019- Present

Provide customer service by giving accurate information about the branch to guest and potential members

Register and accept payments for membership fees and programs

Secure confidentiality in regards to financial assistance

Audit paperwork and transactions

Responsible for opening and closing the facility

UNC Student Public Relations Network: Greeley, CO

Fundraiser Coordinator: September 2018- July 2019

Collaborated with peers and administration to rebrand the network

Coordinated activities focused on diversity and inclusion to appeal to a broader population of students

Created a campaign to attract Public Relations Professionals in the community to donate time and help with Mock Interviews for members

Organized educational trips to PR Firms and planned end of year PR Recruitment event

New Balance: Loveland, CO

Team Lead: April 2017- July 2019

Oversaw a team of seven Sales Associates

Assisted in hiring and onboarding potential candidates

Achieved daily, weekly, and monthly goals of 100% or better

Successfully assisted customers with product selections and purchases

Performed daily tasks including creating merchandising displays, stocking, and delivering excellent customer service

Tops Dress Blue Set Ups- Small Business

Create infomercials, update the business website, and post pictures and videos on social media

Create paper and digital flyers when hiring

Post available positions on career/hiring platforms

EDUCATION

UNIVERSITY OF NORTHERN COLORADO

2015-2019: Bachelor of Arts

Journalism: Strategic Communication- Major

Criminal Justice/Criminology- Minor

FOUNTAIN FORT CARSON HIGH SCHOOL

2011-2015

ADDITIONAL EXPERIENCE



Contact this candidate