Manager Customer Service

Amit Shad

Al Aman **, Salah Al Din, Dubai, UAE

Mobile: +971*********

Email: **********@*****.***

Experienced hotel management professional with over 14 years in managing Restaurant operations and staff. Well versed in staff management and operations. An effective communicator with excellent relationship building & interpersonal skills. Strong problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

CORE COMPETENCIES

• Banquet arrangements • Restaurant management • Customer service

• Inventory maintenance • Food & Beverages Services • Vendor dealing

• Team management • Coordination

Renaissance Services, Muscat, Oman

Counter -Incharge April 2019 – Dec 2019

• Coordinating set-up and food presentation while focusing on detail and quality presentation and customer service.

• Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas.

• Responsible for ringing up sales, bagging items, collecting payment.

• Responsible for counting the contents of cash register drawer at the end of each shift

• Responsible for checking materials and supplies and reporting when stock is low.

• Cash drawers monitoring at the beginning and end of shift to ensure that amounts are correct.

• Report Generation and periodic report sharing.

Khana Khazana, J&K, India

Outlet Manager Aug 2017 - Feb 2019

• Coordinating the entire Outlet operations

• Monitoring operations and initiate corrective actions.

• Recruiting, training and supervising staff.

• Resolving guest complaints, ensuring guest satisfaction.

• Promoting positive guest relations at all times.

• Supervising and coordinating over all daily operation of Outlet. Hotel Asia, J&K, India

Banquet Manager Oct 2016 - Aug 2017

• Monitoring and coordinating all aspects of an event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.

• Inspecting venue prior to guest arrival ensuring that client specifications have been met.

• Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas. PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

PROFESSIONAL SUMMARY

• Meeting group host prior to function, and ensuring that all arrangements are agreeable.

• Providing quick service for last minute changes.

• Greeting guests upon arrival at function and assist in seating as required and assisting group's entrance into the function area.

• Resolving guest complaints, ensuring guest satisfaction.

• Scheduling banquet staff as necessary to ensure adequate and consistent levels of service.

• Constantly monitoring staff performance in all phases of service and job functions, ensuring that all procedures are carried out efficiently and effectively.

• Assist Banquet staff with their job functions to ensure optimum service to guests.

• Coordinating breaks for staff.

• Promoting positive guest relations at all times.

• Closely working with Chef to ensure all client needs and requirements are dealt with.

• Consolidating and preparing all charges for the group function, preparing final bill and contact for payment.

• Maintaining inventory and manage credit cards payment and cash drawers.

• Reviewing sales for previous day and resolve discrepancies with accounting.

• Completing requisitions to replenish shortages and anticipating additional items needed.

• Following of proper purchasing and requisitioning procedures.

• Maintaining manual system procedures, daily count, arrival/departures, VIP’s.

• Documenting pertinent information in department log book.

• Completing all paperwork and closing duties.

• Supervising and coordinating daily operation of banquet set-ups and service.

• Scheduling in-house group activities, locations and time.

• Teamwork/Relations with co-workers and management.

• Participation in weekly F & B meetings and Department Head meetings. HSS Limited, Delhi, India

Hospitality Manager June 2015 - June 2016

• Managing and overseeing hospitality functions in Skill Project.

• Assist in the hiring of the Hospitality Assistant staff.

• Providing administrative support as required.

• Ensuring the delivery of high quality services.

• Imparting Training Sessions to candidates on Food and Beverage (Service).

• Perform special projects as assigned.

• Coordinate and Improve Placement tie ups, develop skills and improve the quality of training according to the need of the sector.

• Instrumental in initiating and implementing various Programs.

• Coordinate Relocation/Post Placement Support of candidates.

• Involved in screening candidates for allocation of courses and Employability Sector. Mahajan Restaurant & Fast Food Pvt. Ltd., (MRFF Pvt. Ltd.) J&K, India April 2005 - May 2015 Spice Food Court (Under MRFF Pvt. Ltd.)

Manager-Restaurant Feb 2009 – May 2015

• Recruiting, training and supervising staff.

• Coordinating the entire food court operations.

• Delivering superior guest services and ensure absolute customer satisfaction.

• Responding efficiently to customer complaints.

• Enforcing and offer the best quality of products.

• Forecasting requirements and maintain inventory.

• Monitoring operations and initiate corrective actions.

• Handling booking for parties and other Occasions at times.

• Driving sales promotion initiatives.

• Monitoring reservations and coordinating with guests for resolving their concerns/needs.

• Resolving guest complaints, ensuring guest satisfaction.

• Promoting positive guest relations at all times.

• Closely monitoring staff attitude and appearance.

• Ensuring staff is properly trained.

• Coordinating breaks for staff.

Kashir Lounge (Under MRFF Pvt. Ltd.)

Assistant Manager-Restaurant & Mocktail Bar In charge Feb 2008 – Feb 2009

• Interacting with Team- Members and doing briefing sessions.

• Customizing products & services with optimum resource utilization.

• Building-up a strong customer relationship with the existing clients & introducing them to prospective customer to tap/ explore greater market/ business volumes.

• Greeting customers and answering questions.

• Ensuring that all procedures are carried out efficiently and effectively.

• Maintain Bar area, stock and equipment including stock requirements / orders.

• Ensure guest drinks are prepared and served according to company standards. Kashir Lounge (Under MRFF Pvt. Ltd.)

Steward April 2005 - Feb 2008

• Preparing tables

• Taking orders and serving food and beverage within the time frame.

• Clearing, cleaning and arranging table, maintaining a tidy area.

• Organizing duty roster of service staff.

• Communicating constantly with Kitchen staff and service staff

• Communicating to immediate superior and subordinates for any important update. Diploma in Hotel Management - 2005 -National Council of Vocational Training-Delhi, India Date of Birth: 04.05.1980

Nationality: Indian

Visa Status: Visit Visa to Dubai

EDUCATION

PERSONAL VITAE

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