Amit Shad
Al Aman **, Salah Al Din, Dubai, UAE
Mobile: +971*********
Email: **********@*****.***
Experienced hotel management professional with over 14 years in managing Restaurant operations and staff. Well versed in staff management and operations. An effective communicator with excellent relationship building & interpersonal skills. Strong problem solving & organizational abilities. Possess a flexible & detail oriented attitude.
CORE COMPETENCIES
• Banquet arrangements • Restaurant management • Customer service
• Inventory maintenance • Food & Beverages Services • Vendor dealing
• Team management • Coordination
Renaissance Services, Muscat, Oman
Counter -Incharge April 2019 – Dec 2019
• Coordinating set-up and food presentation while focusing on detail and quality presentation and customer service.
• Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas.
• Responsible for ringing up sales, bagging items, collecting payment.
• Responsible for counting the contents of cash register drawer at the end of each shift
• Responsible for checking materials and supplies and reporting when stock is low.
• Cash drawers monitoring at the beginning and end of shift to ensure that amounts are correct.
• Report Generation and periodic report sharing.
Khana Khazana, J&K, India
Outlet Manager Aug 2017 - Feb 2019
• Coordinating the entire Outlet operations
• Monitoring operations and initiate corrective actions.
• Recruiting, training and supervising staff.
• Resolving guest complaints, ensuring guest satisfaction.
• Promoting positive guest relations at all times.
• Supervising and coordinating over all daily operation of Outlet. Hotel Asia, J&K, India
Banquet Manager Oct 2016 - Aug 2017
• Monitoring and coordinating all aspects of an event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service.
• Inspecting venue prior to guest arrival ensuring that client specifications have been met.
• Monitoring and maintaining cleanliness, sanitation and organization of assigned work areas. PROFESSIONAL SUMMARY
PROFESSIONAL EXPERIENCE
PROFESSIONAL SUMMARY
• Meeting group host prior to function, and ensuring that all arrangements are agreeable.
• Providing quick service for last minute changes.
• Greeting guests upon arrival at function and assist in seating as required and assisting group's entrance into the function area.
• Resolving guest complaints, ensuring guest satisfaction.
• Scheduling banquet staff as necessary to ensure adequate and consistent levels of service.
• Constantly monitoring staff performance in all phases of service and job functions, ensuring that all procedures are carried out efficiently and effectively.
• Assist Banquet staff with their job functions to ensure optimum service to guests.
• Coordinating breaks for staff.
• Promoting positive guest relations at all times.
• Closely working with Chef to ensure all client needs and requirements are dealt with.
• Consolidating and preparing all charges for the group function, preparing final bill and contact for payment.
• Maintaining inventory and manage credit cards payment and cash drawers.
• Reviewing sales for previous day and resolve discrepancies with accounting.
• Completing requisitions to replenish shortages and anticipating additional items needed.
• Following of proper purchasing and requisitioning procedures.
• Maintaining manual system procedures, daily count, arrival/departures, VIP’s.
• Documenting pertinent information in department log book.
• Completing all paperwork and closing duties.
• Supervising and coordinating daily operation of banquet set-ups and service.
• Scheduling in-house group activities, locations and time.
• Teamwork/Relations with co-workers and management.
• Participation in weekly F & B meetings and Department Head meetings. HSS Limited, Delhi, India
Hospitality Manager June 2015 - June 2016
• Managing and overseeing hospitality functions in Skill Project.
• Assist in the hiring of the Hospitality Assistant staff.
• Providing administrative support as required.
• Ensuring the delivery of high quality services.
• Imparting Training Sessions to candidates on Food and Beverage (Service).
• Perform special projects as assigned.
• Coordinate and Improve Placement tie ups, develop skills and improve the quality of training according to the need of the sector.
• Instrumental in initiating and implementing various Programs.
• Coordinate Relocation/Post Placement Support of candidates.
• Involved in screening candidates for allocation of courses and Employability Sector. Mahajan Restaurant & Fast Food Pvt. Ltd., (MRFF Pvt. Ltd.) J&K, India April 2005 - May 2015 Spice Food Court (Under MRFF Pvt. Ltd.)
Manager-Restaurant Feb 2009 – May 2015
• Recruiting, training and supervising staff.
• Coordinating the entire food court operations.
• Delivering superior guest services and ensure absolute customer satisfaction.
• Responding efficiently to customer complaints.
• Enforcing and offer the best quality of products.
• Forecasting requirements and maintain inventory.
• Monitoring operations and initiate corrective actions.
• Handling booking for parties and other Occasions at times.
• Driving sales promotion initiatives.
• Monitoring reservations and coordinating with guests for resolving their concerns/needs.
• Resolving guest complaints, ensuring guest satisfaction.
• Promoting positive guest relations at all times.
• Closely monitoring staff attitude and appearance.
• Ensuring staff is properly trained.
• Coordinating breaks for staff.
Kashir Lounge (Under MRFF Pvt. Ltd.)
Assistant Manager-Restaurant & Mocktail Bar In charge Feb 2008 – Feb 2009
• Interacting with Team- Members and doing briefing sessions.
• Customizing products & services with optimum resource utilization.
• Building-up a strong customer relationship with the existing clients & introducing them to prospective customer to tap/ explore greater market/ business volumes.
• Greeting customers and answering questions.
• Ensuring that all procedures are carried out efficiently and effectively.
• Maintain Bar area, stock and equipment including stock requirements / orders.
• Ensure guest drinks are prepared and served according to company standards. Kashir Lounge (Under MRFF Pvt. Ltd.)
Steward April 2005 - Feb 2008
• Preparing tables
• Taking orders and serving food and beverage within the time frame.
• Clearing, cleaning and arranging table, maintaining a tidy area.
• Organizing duty roster of service staff.
• Communicating constantly with Kitchen staff and service staff
• Communicating to immediate superior and subordinates for any important update. Diploma in Hotel Management - 2005 -National Council of Vocational Training-Delhi, India Date of Birth: 04.05.1980
Nationality: Indian
Visa Status: Visit Visa to Dubai
EDUCATION
PERSONAL VITAE