Tony Grudzinski

248-***-****

adc80c@r.postjobfree.com

SUMMARY

Cisco CCNA Certified with over five years of IT help desk support and automotive support experience. Multiple award winning professional and problem-solver with a track record for high service rankings and Level 1 & 2 troubleshooting. Hardworking professional that works well as an individual or in a team environment. Looking to join an organization and excel in their IT department.

SKILLS AND ABILITIES

Hardware – Blackberry/iPad/iPhone/PC’s/Macs/Routers/Switches/Wireless Devices/Networking Devices

Internet Browsers - Internet Explorer/Google Chrome/Mozilla Firefox

Operating Systems – Windows/Mac/Linux/Google

Software/Tools - Active Directory/RSA/Citrix/Mainframe 3270/NASCO/VPN/VDA/VDI/Sophos/Cisco AnyConnect/IKA/Network connectivity/Java/Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook)/MS SharePoint/IHT/SPS/VIS/GM TechWeb/AsBuilt/Test Driver/TIS2WEB/DMS/LogMeIn/Voodoo/MDI/MDI2, Impravata/Bomgar/ServiceNow/Symantec

PROFESSIONAL EXPERIENCE

IT Field Services September 2019 - December 2019

Apex Systems/Ascension St. John Hospital, Detroit, MI

Used Microsoft Deployment Tool to load software on laptops and desktops

Interacted with Doctors, Nurses and other hospital staff in various departments

Troubleshot and resolved various network connectivity, software and hardware issues

Supported BYOD devices

Erased and loaded software onto Samsung Ascom phones for nurses, encrypted and secured phones

Used Bomgar to remote into users computer and resolved issues

Troubleshot and resolved Symantec Error Encryption issues, encrypted and secured devices

Replaced hardware like scanners, keyboards, mice and monitors on carts, workstations and desks

Reimaged and upgraded Lenovo and Dell desktop and laptops to Windows 10

Installed Windows 10 desktops and laptops all over hospital

Used ServiceNow ticketing system to resolve assigned tickets, put in requests, update inventory

Went through Google G Suite training. Migrated users from Microsoft to Google G Suite.

Interacted with various teams to resolve tickets

Deleted and recreated profiles on users computers

Installed printers on users machine. Troubleshot and resolved printer issues and errors

Used admin rights to install/remove hardware/software, cleared encryption issues, error messages and login issues

Resolved high priority tickets with time constraints

Explained technical information to non-technical users

Automotive and IT Help Desk Support June 2014 - May 2018

HPE/DXC, Auburn Hills, MI

Provided superior Automotive Support to GM Techline June 2014 – October 2017, April 2018 – May 2018

Provided inbound, outbound phone, fax and email support for GM dealerships in US, Canada and Mexico

Added accessories like remote start, cruise control and fog lamps to GM vehicles

Reconfigured accessories and features to perform different functions

Changed calibrations in GM vehicles

Troubleshot programming error codes and provided resolutions

Provided resolution for recalls on GM vehicles

Instructed GM dealers how to program accessories and modules

Assisted and trained new employees

Demonstrated specialized technical support in General Motors electrical system diagnostics and Troubleshooting

Provided excellent IT troubleshooting and resolution of PC technical issues

Assisted GM dealerships with troubleshooting various programming issues and errors,

reconfiguration of vehicle modules, setup and assistance with diagnostic and programming tools

Remoted into dealers PC, troubleshot and resolved PC and programming errors

Active in five GM Techline areas: VCI, Accessory, Service, AC Delco/Aftermarket, French, and Spanish

Used DMS ticketing system to log tickets for GM dealers

Provided high quality emergency support for Lexus Roadside Assistance October 2017 - April 2018

Provided emergency based roadside services for Lexus owners in the U.S. and Canada including jump starts, tire changes, towing for mechanical and non-mechanical issues, car accidents, and lockouts.

Provided technical quick fixes to Lexus owners

Created and dispatched cases to AAA and Lexus dealers in the US

Called AAA to add case notes and get updated ETA for Lexus owners

Created billing cases for Lexus dealers

Used Google Maps to pinpoint location of vehicles and provide concierge services

Assisted Lexus owners with reimbursement for service provided

Provided Level 1 and 2 IT support for Blue Cross Blue Shield of Michigan August 2013 - March 2014

Resolved issues relating to: Metavance, Mainframe 3270, Outlook, Lync, Sophos, Care Advance, TriZetto Citrix, Care Planner, Facets, Java, SharePoint, IKA, IHT, NASCO, VPN, VDA/VDI, iPad, Blackberry, Cisco AnyConnect, hardware, software, network and connectivity issues

Provided Level 1 IT support for Talisman November 2012 - August 2013

HPE/DXC, Auburn Hills, MI

Troubleshot and resolved user to EVP level issues to: Active Directory, RSA, Windows 7, Windows Vista, Outlook, MS Lync, CallPilot, Blackberry, CDS, Adobe, Internet Explorer, MS Office, hardware, software, network, wireless and other networking connectivity issues

Assembler, Lock Repair Technician July 2003 - November 2010

SAFLOK, Madison Heights, MI

Assembled electronic key card locks for production

Repaired, troubleshot and replaced various styles and types of electronic locks, Printed circuit boards, remote control units, elevator control units, mortises and other various electronic lock components

Trained lock repair techs to repair or replace electronic key card locks of various types, remote control units and other individual electronic lock components like printed circuit boards and power supplies

PROFESSIONAL ACCOMPLISHMENTS AND CERTIFICATIONS

GM Techline Employee of the Month - August 2014 and August 2015

GM Techline Highest Productivity - October 2014 and July 2015

CompTIA Network+ Certified

Cisco CCNA Routing and Switching Certification

EDUCATION

Global Information Technology, Lathrup Village, MI November 2018 - January 2019

Currently pursuing a certification in Cisco Certified Network Associate (CCNA)

Cisco CCNA Routing and Switching Certification February 2020

New Horizons Computer Learning Centers, Troy, MI February 2011 - January 2012

Completed CompTIA Network+ certification training

Network+ Certification September 2011

Oakland University, Rochester, MI January 1999 - January 2001

Completed courses towards B.S. in CIS

Oakland Community College, Auburn Hills, MI January 1994 - July 1999

Associate Degree in Robotics

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