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Customer Service, administration skills, Microsoft Office, event plan

Midrand, Gauteng, South Africa
May 14, 2020

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Personal details

Surname Masike

Full Names Ignatia Neo

Address ** ****** ******

Vorna Valley



Identity Number 890**********

Driver’s License Code B

E-mail Address

Contact Numbers 079-***-****



Research competent, project coordinator and staff support. High level of interpersonal

interaction combined with sound problem analysis capacity. I well developed communication,

planning and organisational skills, with strong aptitude to motivate teams and individuals in

order to transfer skills. I high level of cognitive and emotional capacity, versatile, adaptable and


Areas of Competencies:

Computer literacy skills

Office administration skills

Ability to meet deadlines in a very fast- paced and demanding office environment

Work well under pressure

Ability to communicate effectively in oral and written English

Able to function effectively, both unsupervised and good team co-ordination skills

Project management skills

Coordinating and organizational skills

Paying attention to detail


Qualifications Institution Year

Matric Pro Arte Alphen Park 2007

Bcom Tourism Midrand Graduate Institution 2012

Management Subject passed: Business Management; Business

( Cum Laude) Management Strategic; Hospitality in Tourism; Special

Interest Tourism; Galileo; Airfares and Ticketing;

Tourism Geography; Economics; Human Resources

Management; Marketing; Research Methodology;

Transportation in Tourism; Business English; Tourism

Environment; Mathematics; Skills; Industrial Relations;

Tourism: Festivals and Events; Tourism: Planning and

Development; Business Law; Business Ethics;

Destination Marketing; Marketing of Services;

Hospitality in Tourism; Research Project; Domestic

fares and Ticketing.

Computer Literacy MS Office Word

MS Office Excel

MS Office Access

MS Office Power Point


Email & Internet


Organization Electoral Commission of South Africa

Employment dates Contract - January 2019 – June 2019

Position Held Project Specific Expansion Staff


Act as an ambassador between clients and internal departments to offer effective

and efficient solution

Create open communication channels between all departments

Handle escalated queries timeously and take ownership

Liaise with Stakeholders and affiliates in a professional manner

Provide feedback as requested

Planning of Stakeholders events and workshops

Communicate professional with clients

Compiling and Distribution of documents

Creating an awareness

Compiling budget change request

Organization South African Academy of Applied


Employment dates April 2017 to July 2018

Position Held Educare & Travel and Tourism Lecturer


Preparing and delivering suitable, quality course material in Educare for N4 & N5

students in an efficient and timely manner.

Assisting students with their Thesis. lesson planning, preparation and research

Participating in the development, administration and marking of exams and other


Development of learning materials, preparing schemes of work and maintaining

records to monitor students’ progress achievements and attendance

checking and assessing students' work

Encouraging personal development via tutorial work

invigilating examinations and general administration

maintaining up to date knowledge of the subjects taught

contributing significantly and regularly to the teaching programmes of the college

Nokuthula Nkosi


Employment dates

Position Held


Provide administrative support to the Visa Office

and/or temporary entry to Australia in accordance with Australian Immigration law and


Effectively manage own and team’s caseloads under time pressures and within

resource constraints

Provide accurate, timely and appropriate advice to clients and colleagues

Prepare correspondence to clients and stakeholders

Undertake case-related investigation, including with ad hoc interpreting

Standards and record-keeping requirements

Oversee the completion of all relevant visa and immigration documents and ensure

that they are received within the time limit set by the government

Maintain strong working relationships with all clients and colleagues

Assist client/agent on phone with visa queries, obtaining additional information

Liaising with courier companies and arranging pick-ups, lodging of applications

Answer the dedicated visa helpline calls and help where needed by the team

Review practices and make suggestions for improvements

Responsible of quality control of applications daily


Employment dates

Position Held


To actively drive product and device knowledge with specific focus on increasing

voice and data sales and excellent customer service

Maintaining best customer service

Implement and maintain a record keeping system

Complete company and client/principal related documentation from time to time

Prepare for meeting

Compile feedback and report as requested

Identify customer needs

Guide customers to best offer/product that emphasizes the benefits related to the

need of the client.

Ensure achievement of sales targets including voice and data contracts, data

upgrades and data prepaid

Process customer application in accordance with principal requirements

Assist in stock control and stock taking.


Employment dates

Position Held


Maintaining front desk duties and reservationist (checking in and out of guest)

Supervise waiters and waitresses

Provide information and handle queries professionally and effectively

Welcoming of guest and ensuring their satisfaction

Demonstrating menu knowledge

Up selling specialty items

Maintaining events calendar

Handling complaints

Stock taking and monitoring

Monthly report

Preparing food for guests and ensuring that the rooms are on a high standard





Contact number




Contact details




Contact details


Position Supervisor

Organisation TLS Contact

Contact details 084-***-****

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