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Service Manager

Location:
Balite, Bulacan, Philippines
Posted:
May 14, 2020

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Resume:

Wilson Octaviano Libo-on

Contact Number: 090********

Email Address: adc7vl@r.postjobfree.com

OBJECTIVES

` To be a part of a Hospitality Industry utilizing knowledge and skills that will cater for guests particularly in the areas of services management, customer satisfaction, service quality, policy and strategy.

EMPLOYMENT RECORD

Position : Barista

Period : September 5, 2018 - March 10, 2019

Company : 033 Café Jaro, Iloilo

Position : Supervisor/ Astt. Manager

Period : November 2015 – June 17, 2018

Company : Organiclicious Restaurant

Jumeirah Beach Residence The Walk Dubai

Summary of Basic Responsibilities

Maintained all records and self- managed any needed department improvements.

Promoted three times and consistently recognized by management and corporate

Office or positive attitude and ability to deliver superior costumer service.

Responsible for delegating all closing task to fellow associates, and staying until all duties and tasks were completed.

Held and maintained duties of head waiter including, but not limited to, incoming and outgoing.

Educated new hires and promoted associates, as a trainer, on all policies and procedures.

Utilized teamwork in Holiday Contest, resulting in top seller and the top selling team.

Position : Waiter

Period : September 2013 – November 2015

Company : SALADICIOUS DELI RESTAURANT

Jumeirah Beach Residence The Walk Dubai

Summary of Basic Responsibilities

Consistently provided professional, friendly and engaging service.

Displayed enthusiasm and knowledge about the restaurant’s menu and products.

Provided Friendly and attentive service.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Maintained table settings by removing courses, replacing utensils and refiling beverages promptly and courteously.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Assisted with guest inquiries, take-out orders and restaurant cleanliness.

Assisted in cashiering and Point of sale (POS) system procedures during busy hours.

Maintained high standards of cleanliness and sanitation.

Position : Waiter

Period : January – August 2013

Company : The Archive Cafe Restaurant

DIFC DUBAI

Summary of Basic Responsibilities

Consistency provided professional, friendly and engaging service.

Displayed enthusiasm and knowledge about the restaurant’s menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Provided friendly and attentive service.

Resolved guest complaints quickly and efficiently.

Assisted with guest inquiries, take-out orders and restaurant cleanliness.

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Maintained high standards of cleanliness and sanitation.

Position : Concierge

Period : December 2010 – December 2012

Company : FarnekAvireal LLC

Summary of Basic Responsibilities

Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules.

To maintain and secure premises.

To be clearly visible.

To respond quickly and correctly during crisis

Observing and reporting

Checking and monitoring

SEMINARS AND TRAININGS ATTENDED

On job training : Nursing Aid( Iloilo Doctor’s Hospital)

EDUCATION:

ILOILO DOCTOR’S COLLEGE :Nursing Aid (Graduated : 2002 – 2003)

On job Training : Nursing Aid (Iloilo Doctor’s Hospital)

PERSONAL DATA :

Dateof Birth : August 25, 1983

Civil Status : Married

Nationality : Filipino

Height : 5’7

References:

Available upon Request



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