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Customer Care Manager

Delhi, India
May 14, 2020

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+91-987-***-**** With a good knowledge of computer networking and almost 3 years of experience in the management domain, currently working as a Business development manager. Proficient in learning new tasks, outgoing and friendly with service-driven nature. EDUCATION

Master of Science: Electrical Engineering, Dec'16

The University of Texas at Arlington – Texas

Graduated with CGPA 3.0/4.0

Bachelor of Technology: Electronics and Communications Engineering, Jun'13 Lingayas University - Haryana

Graduated with CGPA 3.5/4.0


Customer Service and Relation Marketing Microsoft Office Skills Computer Networking Problem Solving Leadership Management Excellent Communication Time Management Self-Motivated Team Player Flexibility Organizational Skills Learnability Operations Management Business development


BUSINESS DEVELOPMENT MANAGER, FascinoFaces Pvt. Ltd. – Faridabad, Haryana 06/2019 to Present Identifying the prospective leads, coordinating with the team with any updates, managing the clientele and making new clients. Negotiating with the other businesses to invest in ours. Also, planning the new marketing strategies to grow the brand. Updating myself with the new trends in the market. Planning and applying new techniques for betterment of the organization. ASSISTANT MANAGER - OPERATIONS, JSR Plasto Tools Pvt. Ltd – Faridabad, Haryana 01/2018 to 05/2019 Updating the daily production plan to meet the client requirements. Maintaining the budget, looking into the staffing requirements based on productivity objectives. Supervising operations team for excellent customer satisfaction. Handling the IT department when required. TECH TRAINEE, Matlock Specialty Pharmacy – Arlington, Texas 10/2017 to 12/2017 (Part-Time) Worked as a tech trainee at Arlington pharmacy, one of the sister pharmacy of MSP. Worked on RXQ and BZQ software, provided customer care service. Handling incoming calls and customer enquiries, desktop support. Making calls to update the customers about their prescriptions and medications. Diagnosed the hardware, software and networking issues. FRONT DESK ASSOCIATE, India Grill Restaurant – Arlington, Texas 01/2017 to 09/2017 (Part-Time) Managing the front desk by receiving incoming calls, greeting and attending to customers, communicating with the staff and recording payments.

CUSTOMER CARE / SALES ASSOCIATE, Sheraton Fort Worth Downtown Hotel – Fort Worth, Texas 07/2016 to 12/2016 (Part-Time) Handling the gift shop and managing sales at the gift shop. Assisting the customers, handling cash and credit sales. Worked alone and in a team. CUSTOMER SERVICE ENGINEER, JSR Plasto Tools Pvt. Ltd – Faridabad, Haryana 06/2013 to 07/2014 Maintaining good customer relations and managing the issues related to the technicality of the product, product service and quality. Follow up with the new and existing customers. INTERNSHIP, Cansys Plus Solutions Pvt. Ltd – Faridabad, Haryana 06/2012 to 12/2012 Vehicle tracking system is an application possible by embedding wireless sensor devices. Submitted a detailed report on the architecture for vehicle tracking system using wireless GSM, GPRS and GPS technology and automation and its types. ENIGINEER - SUMMER INTERN, Cetpa Infotech Private Limited – Noida, Uttar Pradesh 06/2011 to 08/2011 Trainee under Mr. Anil Kumar Singh (Director-Training), Learned the basics of Embedded Systems and Robotics. Made a Path Finding Robot with the help of trainer, which was selected for Inter College Cultural Fest. VOLUNTEER EXPERIENCES

CITY OF ARLINGTON – TEXAS, USA. Volunteered as Community Volunteer for City of Arlington and Arlington Parks and Recreation for various social and environmental causes from 2014-2016 for many events. Volunteered for events like: Texas Tree Plantation Drive, Daddy Daughter’s Dance, Eco fest Arlington, NFL First College Football game, Cache in Trash Out. MAVERICKS GO GREEN – UNIVERSITY OF TEXAS AT ARLINGTON, USA. "Mavericks Go Green" also popularly known as "MavsGoGreen" is the registered student organization at The University of Texas at Arlington and is official group of The Department of Sustainability now known as

"Institute for Sustainability and Global Impact. Worked as a community volunteer with the department 2014-2016. LINGAYAS UNIVERSITY COLLEGE ZEST – HARYANA, INDIA. Volunteered in the college fest for consecutive 4 years (2009-2013) as a team member in Fine Arts Committee and Literary Committee of college. Also managed the Fine Arts Committee as the Head of the Committee for Fresher’s party 2010.

BLOOD BANK SANT BHAGAT SINGH JI MAHARAJ CHARITABLE HOSPITAL – HARYANA, INDIA. Worked as a Student Volunteer for organizing Blood Donation Camps (2009-2011) on the campus of Lingaya’s University. Was an active blood donor in all the camps.

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