Brittany Monique Stewart

adc7ue@r.postjobfree.com

404-***-**** cell

EDUCATION

Dallas Baptist University, Dallas, TX

BBA, Management Information Systems Aug 2014

CERTIFICATION

Blackboard Inc.

Course Delivery GUI Admin Mar 2014

Quality Matters

Applying the Quality Matters Rubric June 2016

Canvas Training

Essentials for Administrators July 2016

ITIL (Information Technology Infrastructure Library) Class

Foundations 2011 Oct 2017

CompTia Classes

A+ Dec 2012

Network+ Dec 2012

Security+ Dec 2012

EXPERIENCE

US Tech Solutions July 2019 – Present

LMS Admin @ Facebook – Contract Fulltime 40hrs

Cornerstone (LMS) system administration, reporting, system configuration, testing, support and issue resolution

Design and facilitate Instructor Led Training (ILT), Virtual Instructor Led Training (VILT), hybrid/blended course format.

Utilize multimedia software (such as Adobe Creative Suite) and eLearning authoring tools (Articulate 360, Camtasia, Prezi ect.)

Update and maintain existing training content on an ongoing basis. Curate existing content to create new learning designs and paths. Upload learning solutions into the learning management system (LMS) and test complete solutions in target environments when required.

Provide advice on how the LMS functions and integrates with other technologies.

Monitors learner inquiries regarding specific learning programs or general LMS questions, resolves inquiries or route them to the appropriate point of contact

Collaborate with stakeholders and Technical Teams in order to understand business needs, technical architecture, technical troubleshooting and translate them into learning and performance objectives.

Stay current with emerging trends and practices for learning systems

University of Texas at Austin July 2018 – Oct. 2018

Recruitment Account Manager – UTemps Fulltime 40hrs

Manage employer-recruiting activities using Symplicity Career Services Management software, Microsoft Excel, and other programs as needed.

Coordinate the logistics of on-campus interviews, job postings and employer presentations to ensure optimal outcomes for recruiters and students.

Serve as interim account liaison for employers to execute recruiting strategies on campus.

Communicate with 30 + corporate recruiters and coordinators through online requests and via email, phone, and in-person correspondence.

Generate recruitment activity reports and statistical data using Symplicity and Excel as appropriate.

Epsilon Oct. 2017- Feb. 2018

Technical Training Specialist Fulltime 40hrs

Applies expertise to identify and resolve technical training gaps

Manages a training purchase card program to provide effective procurement support to all departments.

Monitors an automated system to manage 8000 user/department accounts.

Provides initial training and annual refresher training to PO card holders and approving officials.

Facilitates job-task analysis and/or needs assessment to identify learning objectives, competencies, and tasks

Provides technical support in building content for more than 100 courses and tutorials within Cornerstone LMS

Participates in the development and execution of a technical training strategy

Applies the nuances of technical training verses professional development training

Consults with managers and various team members to develop training modules

Strong project management skills

Participates in process improvement programs and activities

Measures effectiveness of training content and delivery

Manage vendor relationships when required for specific training needs

Applies knowledge of adult learning theory to identify appropriate training media and methodologies

Applies knowledge of instructional design theory to design course content, working with subject matter experts, executives and managers, trainers, e-Learning, and specialists

Texas A & M Central Texas University Feb. 2015 – Oct. 2017

LMS Administrator/ Software Trainer (Blackboard & Canvas) Fulltime 40hrs

Go to person for all day to day Blackboard system GUI administration tasks

Perform front-end user, course and enrollment administration

Coordinate Blackboard upgrades to include integrations

Facilitate application of patches to the Blackboard Learn software

Manage daily integration exceptions and error handling

Provide Tier 2 support; troubleshoot LMS system (Blackboard) and online collaboration system components

Develop and facilitate online orientations and training for a campus of 3500 faculty as well as students

Pioneer new technologies; transitioning the campus to Canvas

Instructional Designer/ Feb. 2014 - Feb. 2015

Learning Technology Specialist II Fulltime 40hrs

Top performer; first point of contact for eLearning support

Develop and facilitate online orientations and training for faculty as well as students

Assist with modifying and improving course materials for more than 38 programs

Focal point to update and modify course content to reflect any developmental changes in the procedures or technology discussed in the course

Assists in troubleshooting and supporting a variety of academic software

Assists a population of 3500 students, faculty, and campus staff at various institutional levels to troubleshoot and resolve end-user related support issues in the use of varied learning technologies

Supervises student workers in the computer lab; managing schedules, duties, and tasks.

Provide training to students, faculty, and staff in the use of all learning technologies, including LMS tools, VTC, classroom A/V equipment, and supporting software applications

Experience with instructional technology applications

Mclane Jan. 2013 – Feb. 2014

Help Desk Support Fulltime 40hrs

Provided initial end user support to 20,000 + internal and external users.

Provided assistance via remote access, email and by phone

Diagnosed and resolved technical hardware and software issues and redirected problems to the appropriate resource when applicable

Provided password assistance

Monitored, identified and reported network connectivity issues with the Home Office Data Center to ensure Distribution Centers were able to communicate and access the Z series (Mainframe), I series (AS400) and McLane Network platforms.

Dallas Baptist University, June. 2010 – Aug. 2011

Instructional Designer Fulltime 40hrs

Designed, produced and developed the instructional materials for more than 111 education programs

Core material maintainer; modified and improved materials as required by instructors and for students

Developed new course modules to be incorporated into existing courses

Researched, designed and implemented new course materials

Updated and modified course contents to reflect any development and changes in the procedures or technology discussed in the course

Provided technical assistance and support to over 300 instructors and 5000 students

Provided Trainings to Instructor upon request

Technical Support/ Aug. 2009 – June 2010

Lab Staff Part-time 20hrs

Troubleshoot computer issues in person/ remote access for approx. 100 + Faculty and 1500 students

Organizes and administers equipment storage and checkout for video cameras, lenses, electronic flashes, LED lights, light modifiers, tripods, stands, batteries power cords, microphones, cables, external hard drives, digital professional sound recorders, Chromebooks.

Provides primarily basic hardware and software support for desktops/laptops and printers

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