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Property Manager Assistant

San Diego, CA
May 14, 2020

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Outgoing and friendly individual with excellent multi-tasking and time-management skills seeking full time opportunity to contribute to a memorable customer service experience for potential and current residents. Organized, detail-oriented, and collaborative team player yearning to use strong communication skills to drive revenue and growth. In-depth experience in sales, leasing and customer relationships.


JRK Residential Group / Floating Leasing Consultant SEPTEMBER 2019-APRIL 2020, Silverdale, WA 98393

● Built a strong rapport with residents ensuring that they feel safe in their homes and taken care of their needs/concerns.

● Completed delinquency reports daily, and communicated with resident(s) and management on payment dates and promise to pay(s).

● Updated market surveys weekly, and collaborated on pricing calls weekly to maintain competitiveness with other communities around us.

● Generated and approved all lease renewals from September to March into Entrata and AMSI, along with new residents to maintain occupancy levels at 88% and closing ratio of 53%.

● Executed resident events such as our Halloween party, “Pie Day,” and a Valentine’s Day celebration.

● Collaborated with our maintenance staff to maintain communication with all residents for move in lists, routine maintenance inspections and all work orders.

NALS / Leasing Consultant

APRIL 2018-SEPTEMBER 2019, Port Orchard, WA 98366

● Maintained excellent customer service and communication skills with prospective residents and current residents.

● Conducted maintenance requests, and followed up with residents to make sure all work was done satisfactory.

● Maintained resident maintenance files, and uploaded all other documents to either Yardi or CRM for online files.

● Coordinated move-ins and move outs with residents, and communicated with residents to achieve maximum service satisfaction.

● Maintained property grounds weekly.

● Maintained a 92% occupancy, with a closing ratio of 47%.

Alliance Residential / Leasing Consultant

OCTOBER 2017- FEBRUARY 2018, Round Rock, TX

● Showed prospective prospects apartment homes and followed up via phone call or email.

● Coordinated move-ins into Yardi with new residents to make an enjoyable experience.

● Maintained all resident files, and updated often with renters insurance documents, communication logs or lease violations.

● Assisted in marketing ideas with our team, and coordinated resident events.

● Maintained an 87% occupancy, with a closing ratio of 42%.


EastView High School / Diploma

AUGUST 2013- MAY 2017, Georgetown, TX 78626

Martinsburg College / Certificate and Associate's Degree JULY 2017-PRESENT, Norborne, WA


● Mathematical Aptitude

● Human Relations

● Awareness

● Marketing


Danielle Johnson

Assistant Property Manager, JRK Property Holdings, 360-***-**** Amanda Forbis

Property Director, Wood Partners, 713-***-****

Crystal Pennington

Assistant Property Manager, NALS Apartment Homes, 360-***-****

Ashley Knowles

Assistant Property Manager, Alliance Residential, 505-***-****

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