Outgoing and friendly individual with excellent multi-tasking and time-management skills seeking full time opportunity to contribute to a memorable customer service experience for potential and current residents. Organized, detail-oriented, and collaborative team player yearning to use strong communication skills to drive revenue and growth. In-depth experience in sales, leasing and customer relationships.
JRK Residential Group / Floating Leasing Consultant SEPTEMBER 2019-APRIL 2020, Silverdale, WA 98393
● Built a strong rapport with residents ensuring that they feel safe in their homes and taken care of their needs/concerns.
● Completed delinquency reports daily, and communicated with resident(s) and management on payment dates and promise to pay(s).
● Updated market surveys weekly, and collaborated on pricing calls weekly to maintain competitiveness with other communities around us.
● Generated and approved all lease renewals from September to March into Entrata and AMSI, along with new residents to maintain occupancy levels at 88% and closing ratio of 53%.
● Executed resident events such as our Halloween party, “Pie Day,” and a Valentine’s Day celebration.
● Collaborated with our maintenance staff to maintain communication with all residents for move in lists, routine maintenance inspections and all work orders.
NALS / Leasing Consultant
APRIL 2018-SEPTEMBER 2019, Port Orchard, WA 98366
● Maintained excellent customer service and communication skills with prospective residents and current residents.
● Conducted maintenance requests, and followed up with residents to make sure all work was done satisfactory.
● Maintained resident maintenance files, and uploaded all other documents to either Yardi or CRM for online files.
● Coordinated move-ins and move outs with residents, and communicated with residents to achieve maximum service satisfaction.
● Maintained property grounds weekly.
● Maintained a 92% occupancy, with a closing ratio of 47%.
Alliance Residential / Leasing Consultant
OCTOBER 2017- FEBRUARY 2018, Round Rock, TX
● Showed prospective prospects apartment homes and followed up via phone call or email.
● Coordinated move-ins into Yardi with new residents to make an enjoyable experience.
● Maintained all resident files, and updated often with renters insurance documents, communication logs or lease violations.
● Assisted in marketing ideas with our team, and coordinated resident events.
● Maintained an 87% occupancy, with a closing ratio of 42%.
EastView High School / Diploma
AUGUST 2013- MAY 2017, Georgetown, TX 78626
Martinsburg College / Certificate and Associate's Degree JULY 2017-PRESENT, Norborne, WA
● Mathematical Aptitude
● Human Relations
Assistant Property Manager, JRK Property Holdings, 360-***-**** Amanda Forbis
Property Director, Wood Partners, 713-***-****
Assistant Property Manager, NALS Apartment Homes, 360-***-****
Assistant Property Manager, Alliance Residential, 505-***-****