Hospitality management

KARUGA MARY MUGURE

SUMMARY

●Gender: Female

●Marital Status: Single

●Nationality: Kenyan

●Current Location: Dubai, UAE

●Contacts. 056*******

●Email: adc7rm@r.postjobfree.com

●Visa status Visit

OBJECTIVE

Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintain the reputation of the organization.

WORK EXPERIENCE

HOLA NATURAL FRUITS DELIGHTS

JUNE 2019 ~ February 2020

Position - Waitress cum cashier

●Counting cash float and petty cash at the beginning of my shift and closing to ensure all the money is balancing.

●Paying suppliers whenever cash deliveries are done.

●Doing cash and credit payment

●Ensuring cleaningness at the counter section.

●Making sure all the customer orders are delivered on time.

●Serving food and drinks e.g. fresh fruits,juices,ice cream and paletas

●Clearing and cleaning tables

●Sweeping and mopping the restaurant

●Sending sales report to the manager.

CASCADE RESTAURANT

JULY 2018 – APRIL 2019

Position – Waitress

I present the menu to customers, answer queries about it, and make suggestions when necessary.

Crumbling down of food

Taking orders from customers for food and beverages, writing down,memorize the order and enter information into the computer for transmittal to the kitchen

Preparing and tiding up the tables and Making sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter.

brewing coffee and tea set-up

Ensuring that there are adequate supplies of food, tableware, linens, and beverages.

Staying alert for customer’s requests and being prompt to address them

Performing other tasks assigned by supervisor or manager from time to time.

SAROVA TAITA HILLS & SALTLICK GAME LODGE - JAN 2018– APRIL 2018

Position – Waitress

Providing excellent wait service to ensure guest satisfaction

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

Responsible to prepare receipts and collect payments from the customers.

OL-TUKAI LODGE JAN 2017– APRIL 2017

Position – Waitress.

Provided customer services for up to eighty customers every day.

Assisted customer in menu determinations.

Served dishes at tables according to order.

Recommended wines and other drinks to customers.

Assisted the manager to clean and close the restaurants after the hours.

Attended monthly staff meetings and training sessions.

Following all safety and sanitation policies when handling food and beverages.

Upselling food and beverages to guests.

EDUCATION BACKGROUND.

JANUARY 2016 TO JULY 2018: Amboseli Institute of Hospitality and Technology.

Diploma in Hospitality Management.

FEBRUARY 2012 TO NOVEMBER 2015: Gikindu Girls High School.

K.C.S.E CERTIFICATE

JANUARY 2003 TO NOVEMBER 2011: Muhindi Primary School.

K.C.P.E CERTIFICATE

STRENGTHS & SKILLS:

●Professional work ethic.

●Multi-tasking.

●Excellent written and verbal communication skills.

●Ability to work in a team..

●Customer service skills.

●Good leadership abilities.

REFEREES

●Available on request.

Contact this candidate