MALIKAH JIVANI

AGILE COACH / SR. SCRUM MASTER

HIGHLIGHTS

Ø Highly accomplished professional with over 12 years of experience in Program & Project Management, People Management, Product Management, Account Management, Release Management, and Application Development in the Financial, Aviation, Hospitality, Convenience Store and Automotive Industries Ø Well-versed in successfully leading concurrent high-complexity programs and portfolios summing up to $15M and limiting variance to 5-10% adhering to budget elasticity

Ø Remarkable ability to own products in totality with moderate to severe levels of complexity and scope Ø Expert in developing high-quality teams, communicating business goals, and motivating teams to exemplary performance Ø Strong knowledge of Software Development Life Cycle (SDLC) as well as Product Development Life Cycle (PDLC) Ø Proficiency in managing development life cycle leading multiple cross-functional teams (on-shore, near shore and offshore) in a matrix organization

Ø Experience in mentoring teams and Scrum Masters, organization-wide, in Agile practices; fostering a growth mindset with a spirit of continuous improvement and learning Ø Expert in executing projects using Agile (Kanban & Scrum) and Waterfall methodologies Ø Results oriented, with the ability to work independently with aggressive timelines and deliverables and see any assignment to successful completion within the established schedule and budget Ø Excellent interpersonal skills with the ability to work with diverse personalities and teams (i.e. Executive Leaders, Senior Management, Product Management and development teams) Ø Excellent organization, analysis and problem-solving skills with the ability to quickly learn new technologies Ø Effective leadership skills with good written & verbal communication skills and presentation skills CORE COMPETENCIES

CERTIFICATIONS TECHNICAL SKILLS

CERTIFIED AGILE COACH (CAC)

CHICAGO STATE UNIVERSITY

CERTIFIED: MAY 2020

CERTIFIED SCRUM MASTER (CSM)

SCRUM ALLIANCE

CERTIFIED: SEPTEMBER 2017

EXPIRATION: APRIL 2022

PROJECT MANAGEMENT PROFESSIONAL (PMP)

PROJECT MANAGEMENT INSTITUTE (PMI)

IN PROGRESS

AWS CERTIFIED CLOUD PRACTITIONER

AMAZON WEB SERVICES (AWS)

IN PROGRESS

PROJECT MANAGEMENT TOOLS:

Microsoft Project, Smartsheets

REQUIREMENTS MANAGEMENT TOOLS:

Atlassian Jira, HP Quality Center (ALM) & RALLY

DOCUMENT MANAGEMENT TOOLS:

Atlassian Confluence, Microsoft SharePoint, Box, Local Shared Drives DEFECT TRACKING TOOLS:

HP Quality Center (ALM), JIRA & Rational/IBM ClearQuest REPORTING TOOLS:

Tableau, R Studio, Crystal Reports, Cognos Reporting, IBM Data Studio DATABASE:

MS SQL, IBM DB2, Microsoft Access

MICROSOFT OFFICE:

MS Visio, MS Word, MS PowerPoint, MS Access, MS Excel www.linkedin.MalikahJivani@com/in/malikah-678-gmail.643-jivani 3705 com Account Management Product Management Program Management Project Management Process Management Strategic Planning Vendor Management Contract Negotiation Release Management Team Building

Sprint Planning Critical Thinking

Waterfall

Agile (Scrum & Kanban)

Requirements Analysis Systems Engineering

Business Analysis Quality Assurance

Relationship Building Conflict Resolution

Problem Solving Customer Service Marketing

Mentorship

SDLC PDLC

PROFESSIONAL EXPERIENCE

BRIERLEY+PARTNERS FRISCO, TX

AGILE COACH / SR. MANAGER NOVEMBER 2017 – PRESENT

AGILE COACHING:

Ø Partook in a comprehensive Agile Transformation initiative implementing the agile roadmap/transformation plan Ø Substantially improved alignment with product vision and faster delivery by leading the Java, .Net, Bigdata, AI, Devops and cloud teams in their adoption from Waterfall to Scrum Ø Assisted with defining and designing Atlassian JIRA workflows and actively partook in its organizational implementation Ø Coached and facilitated the teams through the scrum events/ceremonies (daily scrums, sprint planning, backlog grooming, sprint demos, and retrospectives) and mentored them on scrum values (commitment, courage, focus, openness and respect) according to the Scrum Guide Ø Ensured adherence of the core agile principles: collaboration, prioritization, team accountability, and visibility Ø Guided and motivated cross-functional teams towards high performance and predictable results Ø Provided mentorship in the Agile Scrum framework implementation, streamlining Software Development, Quality Assurance, DevOps, and Release Management processes PROGRAM / ACCOUNT MANAGEMENT:

Ø Led a diverse portfolio summing up to $10 Million in revenue for clients in Hospitality and Service industries (i.e. 7- Eleven, Chevron, Hard Rock, etc.)

Ø Managed the overall health of clients/accounts taking a leading role in contract renewals, quarterly business reviews, upsells, out of scope requests, and issue resolution Ø Collaborated with executive leadership (i.e. Chief Customer Officer and Chief Finance Officer), and Legal, Strategy and Consumer Insights teams to strategize the growth of my portfolio by 15% Ø Successfully managed multiple complex, cross-functional and multi-organization technology projects with a variety of key project stakeholders using Agile framework

Ø Collaborated with Accounting, Strategy, Creative, Omni-Channel Communications, Business and Consumer Insights, and Scrum (i.e. technology, project managers, scrum masters, product owners, development and quality engineers, etc.) teams to ensure successful delivery of client requirements Ø Developed and presented executive presentations for Monthly Account Reviews as well as Annual Account Planning Reviews; the presentations included overall strategy positioning, financial models, customer journey maps, etc. Ø Partnered with clients to review customer analytics, identify process gaps, improve best practices, identify new business opportunities, and resolve conflict

Ø Partnered with clients to design and deliver strategies to engage customers with programmatic loyalty and CRM Ø Developed communication strategies to guide overall approach to customer contact Ø Participated in resource planning and building multiple cross-functional onshore/offshore distributed teams Ø Audited account financials, identified discrepancies and took appropriate actions to minimize the variance TECHNICAL PRODUCT MANAGEMENT:

Ø Defined, managed and refined product vision, strategy, prioritization and scope for the implementation of LoyaltyonDemand solution (Brierley’s SaaS solution) for multiple clients Ø Partnered with internal teams (i.e. infrastructure, networking, product, etc.) as well as external partners such as SpendGo for hardware fulfillment, OurDataWorks for customer support, Epson and PnP for firmware development and maintenance (POS systems, printers and tablets) to implement cloud-based and locally hosted loyalty solutions Ø Identified and implemented enhancement opportunities such as gamification, sweepstakes, and promotions and increased member engagement by 20%

Ø Coordinated project initiation and planning activities, facilitated requirements elicitation and solutions architecture workshops, developed a phased project roadmap, and planned and managed releases Ø Improved efficiency by planning capacity, velocity and maintained reports like iteration burndown and velocity charts Ø Managed escalations, impediments, risks, and challenges associated with product development and delivery Ø Identified, managed and escalated the implications of changes to the project scope, as well as any other issues arising during the project, to leadership and other appropriate stakeholders Ø Utilized Atlassian products suite (i.e. Jira, Confluence, etc.) to track team activities and report status, progress, risks, impediments, forecasts, and trends

Ø Successfully managed relationships (internal and external) to ensure seamless working environment MERCEDES-BENZ USA ATLANTA, GA

AGILE COACH / SCRUM MASTER AUGUST 2015 – NOVEMBER 2017 Ø Successfully managed and delivered multiple complex, cross-functional and multi-organization technology solutions with a variety of key project stakeholders using Agile framework Ø Re-imagined and re-implemented home-grown applications used by the vehicle ordering and distribution team from mainframe to web-based applications and improved application usability and efficiency by 20% Ø Managed relationships with 3rd party vendors (i.e. SiriusXM, Shift Digital, Carfax, Motortrak, Razorfish, etc.) Ø Partnered with key stakeholders to define, design and implement the Atlassian suite (JIRA and Confluence) for MBUSA Ø Trained newly formed teams on Agile Manifesto and helped them strengthen their scrum foundation Ø Prepared project charters, tracked deliverables and managed resources, project vision, release planning and deployments Ø Ensured project documentation and deliverables were complete, on budget, within scope, and in accordance with Daimler and Mercedes-Benz USA standards

Ø Aligned stakeholders on documented framework, release/deployments and developed training material Ø Created a product backlog by converting business requirements to themes, epics and user stories, and prioritized the backlog in Atlassian JIRA

Ø Facilitated scrum ceremonies: sprint planning, sprint review, retrospective meetings, daily scrum meetings Ø Improved teamwork by identifying and maintaining dependencies among scrum teams Ø Managed escalations, impediments, risks, and challenges associated with product development Ø Improved efficiency by planning capacity, velocity and maintaining reports like iteration burndown and velocity charts Ø Tracked sprint progress, contributed to design discussions and monitored project hours (forecasted vs. actuals) to ensure adherence to allocated budget

Ø Developed, distributed, and maintained project communication (i.e. project correspondence, weekly status reports, etc.) Ø Prepared monthly project review presentations and facilitated executive project reviews for IT leadership Ø Identified, managed and escalated the implications of changes to the project scope, as well as any other issues arising during the project, to IT management and other appropriate stakeholders DELTA AIR LINES HAPEVILLE, GA

SCRUM MASTER / PROJECT MANAGER DECEMBER 2011 – MAY 2015 Ø Implemented numerous software and hardware solutions with budgets ranging from $100M to $500K using Agile and Waterfall methodologies under different portfolios such as Operations Control Center (OCC), Corporate Security, Business Intelligence and Cargo

Ø Managed project budget and resources via HP Project & Portfolio Management (PPM) application; scheduled and tracked project activities via MS Project

Ø Produced executive-level dashboard reports to communicate relevant KPIs and various performance metrics, and facilitated the meeting to present the dashboards

Ø Handled multiple teams with diverse team members and planned meetings to ensure proper co-ordination between on- shore and off-shore team members

Ø Coordinated efforts for 109 applications that interface with Delta Air Lines’ Operations Support System; facilitated requirements gathering efforts and managed inventories of interfaces for 86 applications via SharePoint Ø Facilitated all scrum ceremonies: daily standup, sprint planning, sprint review/demo and sprint retrospective Ø Gathered customer requirements from various ends through surveys, interviews, RAD and JAD sessions and translated them into user stories, and identified gaps via process mapping Ø Facilitated JAD sessions with the technical team and the product owner to address & groomed user stories Ø Coordinated and led backlog refinement meetings with product owner and the development team Ø Aided the project team and product owner to develop and update the product backlog; tracked daily progress using sprint burndown charts and velocity charts

Ø Facilitated sprint review meetings with business, development team manager, SMEs and other stakeholders Ø Utilized Rally to track user stories, progress of the sprint and to monitor all other changes Ø Designed and developed project document templates per Project Management Office (PMO) standards Ø Developed test strategy, test plan and integration plan to ensure that test cases sufficed functional, interface, performance, usability and security requirements

Ø Coordinated with the appropriate teams to perform testing and monitored defects via Quality Center MERRILL LYNCH / BANK OF AMERICA PLAINSBORO, NJ

PRODUCT OWNER SEPTEMBER 2010 – AUGUST 2011

Ø Worked with appropriate stakeholders and project teams to define and document business requirements for mobile, tablet, and web-based applications

Ø Worked with project managers and business sponsors to analyze and scope out new initiatives Ø Accumulated customer requirements via surveys, interviews, and JAD sessions and translated them to user stories Ø Prepared various UML diagrams using MS Visio, wireframes for mobile applications, process flows and UX design Ø Developed test strategy and test plans to ensure that test cases reflected user needs for the functional, user interface, performance, usability and security requirements.

BANK OF AMERICA ATLANTA, GA

JR. BUSINESS ANALYST / QUALITY ASSURANCE ANALYST NOVEMBER 2006 – MAY 2009 Ø Worked on the software development and phased-rollout of a $25M project to replace a mainframe application (UNIX) used by consumer banking sector at BOA with a web-based application Ø Translated the business needs into functional requirements and communicated the same to the business users, to baseline the initial high-level requirements; wrote functional specifications, test approaches, technical test cases and gap analysis Ø Worked closely with the development team, stakeholders and testers to identify and manage requirements, execute, track, and report on functional and integration test cases generation and execution of assigned modules Ø Involved in test planning, defining the scope of cross-browser testing and performance testing, identification of test scenarios to ensure that the system modification met the specified business requirements EDUCATION PROFESSIONAL DEVELOPMENT

GEORGIA STATE UNIVERSITY

ATLANTA, GA

BACHELOR OF SCIENCE

MAJOR: ECONOMICS

MINOR: SOCIOLOGY

UNIVERSITY OF ALBERTA (VIA COURSERA)

SOFTWARE PRODUCT DEVELOPMENT

AWS (VIA COURSERA)

AWS FUNDAMENTALS SPECIALIZATION

LINKEDIN LEARNING

BECOMING A PRODUCT MANAGER

AMERICAN MANAGEMENT ASSOCIATION

CERTIFIED SCRUM MASTER WORKSHOP (CSM)

PMI AGILE CERTIFICATION PRACTITIONER (PMI-ACP)

EMORY UNIVERSITY

PROJECT MANAGEMENT CERTIFICATE

BIG DATA & DATA ANALYTICS CERTIFICATE

DAIMLER CORPORATE ACADEMY

ATLASSIAN JIRA TRAINING

PRODUCT MANAGEMENT

DELTA AIR LINES PMO TRAINING

HP PROJECT & PORTFOLIO MANAGEMENT (PPM)

AGILE & SCRUM MASTER TRAINING

BUSINESS PROCESS MODELLING TRAINING

VIRTUAL

IN PROGRESS

VIRTUAL

IN PROGRESS

VIRTUAL

MARCH 2020

ATLANTA, GA

SEPTEMBER 2017

APRIL 2017

ATLANTA, GA

MARCH 2017

MAY 2017

ATLANTA, GA

MAY 2016

SEPTEMBER 2015

ATLANTA, GA

SEPTEMBER 2013

NOVEMBER 2012

JULY 2012

COMMUNITY INVOLVEMENT

AGA KHAN DEVELOPMENT NETWORK

CELEBRATION EVENT

PROGRAM MANAGER – SE REGION

JANUARY 2017 – OCTOBER 2017

QUALITY OF LIFE PROGRAM

PROJECT MANAGER

JULY 2014 – JULY 2015

MICROSOFT OFFICE CLASSES

PROGRAM MANAGER & INSTRUCTOR

AUGUST 2007 – JULY 2009

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