Linkedin.com/in/Andres.Covarrubias-93690474/ Orange, CA 92868 714-***-**** email@example.com
Diversely talented Operations Management professional with progressive and extensive leadership development and business/facilities oversight expertise. Brings 18+ years' experience in competitive markets, spanning automotive, retail, and healthcare arenas. Series of successes across improvement initiatives, identifying inefficiencies and defining methods to achieve productivity and enhanced performance. Recognized for creating verifiable opportunities which develop staff into future leaders, allow business clients profitable options, and reduce organizational spending. Strong compliance understanding with background in educating and enforcing environmental, workplace, and equipment safety regulations. Astute communicator able to engage all levels of business professionals, vendors, clients, and staff. Offers fluency in Spanish and English, in addition to forklift and warehouse equipment operations proficiency.
Operations Coordination and Oversight
Problem Resolution and Customer Satisfaction
Forecasting and Strategic Planning
Staff and Leadership Training
Team Building and Development
Financial Administration and Budgets Adherence
Vendor Sourcing and Relations
Facilities and Warehouse Management
Inventory Control and Allocation
Regulatory Compliance and Valuation
Facilities Coordinator / Receptionist Assistant, 03/2017 to Current
Kelley Blue Book, Inc. / Cox Automotive, Inc. – Irvine, CA
California-based vehicle valuation and automotive research company recognized by both consumers and automotive industry professionals.
Function in dual capacity, ensuring facilities' operational functionality, wide-spread maintenance objectives, and administrative requirements related to state and federal compliance with labor laws, environmental, and safety initiatives.
Administer and allocate facilities management budgets for efficient spending, identifying and pursuing opportunities to cut costs and facilitate unit savings; oversee financial activities for open projects, resulting in zero significant issues.
Coordinate repairs and safety training for multiple facilities, maintaining monthly utility costs and monitoring security systems and incoming/outgoing work orders; routinely assess and inspect all facility operations and work performed, reporting findings where performance falls below established standards.
Enforce security guidelines with building visitors by monitoring logbooks, verifying individual's accessibility, and issuing access badges.
Maintain AED program requirements for maintenance of equipment across each facility, including scheduling or performing preventative maintenance and inspections of vehicles and equipment.
Source, obtain, and compare vendor quotes for best pricing; generate purchase requisitions, order day-to-day business supplies, and process invoices for payment.
Act as liaison between Cox Automotive and clients, maintaining existing and cultivating new relationships; promptly address and resolve customer inquires or service issues.
HEDIS Operations Trainer / Call Center Representative, 10/2015 to 03/2017
Advantmed, Inc. – Santa Ana, CA
Healthcare information management company dedicated to helping health plans and managed care organizations optimize revenue and improve quality outcomes.
Developed and implemented training and learning courses for HEDIS operators, serving as content resource provider; presented learners with comprehensive and current information, facilitated integration of information with training experiences.
Led group discussions, lectures, simulations, and mock situations to introduce basic concepts and complex ideas which stimulated processes and dialogue; observed trainee and provided insightful feedback to aid in understanding of presented material.
Established goals and performance progression dates, introducing self-directed, peer, and trainer evaluation sessions; documented progress and modified training approach based on assessments.
Supported company's partner service providers by obtaining and transmitting records between office locations.
Marketing Merchandising Manager, 11/2009 to 10/2015
BDS Marketing, Inc. – Irvine, CA
Directed communication across merchandising staff and clients, leading planning discussions for product ranges, sales, and stock plans; coordinated with visual marketing teams and department heads on decision-making for options and best methods related to retail displays and marketing plans.
Analyzed market trend reports and previous season sales performance, gathering feedback and data from consumers; successfully optimized sales volume and profitability for clients by forecasting sales projections and statistics which maximized options and client outcomes.
Managed stock orders and distribution, documenting spending for product order and deliveries, resulting in company's reduced warehouse spending.
Evaluated production and supply processes to identify potentially problematic areas and devised effective solutions ahead of escalation.
Return Manager / Return Clerk, 06/2005 to 04/2015
Boot Barn, Inc. – Irvine, CA
Largest and fastest growing lifestyle retail chain devoted to footwear, apparel, and accessories.
Held oversight of 10+ warehousing employees in daily return procedures, managing inventory logs, documenting/logging received shipments and maintaining facility security and organization.
Examined individual order requirements to ensure accurate preparation ahead of shipment; updated inventory logs with current, available information to generate order status upon request.
Conducted annual employee reviews, providing positive feedback and encouragement in team and individual development.
Drove workplace and personnel safety objectives by enforcing company established and regulatory guidelines for warehousing and equipment operations to achieve accident-free environment.
Associates of Arts: Computer and Information Sciences
SANTA ANA COLLEGE (SAC) - Santa Ana, California