ROZIA WILLIAMS

Mount Vernon, New York 917-***-**** adc7ql@r.postjobfree.com

Recent Computer Science graduate, with over 8 years in the Technology field, looking for a full-time software engineer position. Passion for learning, coding, documentation and troubleshooting. Love to learn new technology and software and creating innovative and efficient solutions.

WORK EXPERIENCE

MAY 2019 – PRESENT

SUPPORT ENGINEER II, american express

Image, configure and setup new and existing laptops: Dell, HP, MacBook. Configure BYOD devices.

Laptop hardware repairs and replacement. Software troubleshooting: WebEx, MS office, Slack, etc.

Process Documentation and testing-Revising and creating new process documentation according to the department needs and processes. Created custom templates.

Resolving tickets and incidents

Troubleshooting MacBook Airs and MacBook Pros

MAY 2018 – NOV 2018

BUSINESS SYSTEMS ANALYST, carelabs

Reviewing and creating new business documents, functional requirement documents.

Developing project plans, scope documents, work breakdown structures, Gantt charts and other project management documents.

Delegating project assignments and schedules.

Co-Website Developer.

AUG 2017 – SEP 2018

LOYALTY POINTS ADMINISTRATOR, MASSY STORES SLU LTD.

Resyncing of Company loyalty points from server and partner locations locally and regionally.

Run SQL scripts to manually resync loyalty points between servers as required.

Utilizing SQL Server Management Studio to create queries, run backups on servers.

JUN 2012 – SEP 2018

HELP DESK ADMINISTRATOR, MASSY STORES SLU LTD.

Users first point of support for IT issues, hardware, software and network related.

Provide onsite and remote support for IT equipment.

Setup and maintain Windows Desktop and applications for end users.

Users and interns training sessions.

Timely documentation, resolution and closure of tickets.

Repair and maintenance of Handheld Devices (Motorola MC9090, MC9091)

EDUCATION

SEP 2018-APR 2020

MASTERS IN COMPUTER SCIENCE, monroe college-3.4 GPA

Computer Architecture, Software System Design, Operating System Design, Database Systems, Designing E-Commerce Websites, Computer Networks, Project Management, Artificial Intelligence, Cloud Computing, Python, Javascript.

SEP 2016-AUG 2018

BACHELORS IN COMPUTER INFORMATION SYSTEMS, monroe college- 3.84 GPA-President’s list

Wireless Technology, Computer Software, Database Management Systems, Advanced Programming, Cisco Networking I & II, Web Design, System Analysis and Design, Network Security, Wireless Technologies, Management Information Systems, Senior Seminar(Capstone), Information Systems, Computer Networking, Computer Applications, Object Oriented Software.

SEP 2010-AUG 2012

ASSOCIATES IN COMPUTER SYSTEMS ENGINEERING, sir arthur lewis community college

Data Communication, Applied Engineering Science, Computer Programming-Visual Basic, Internet Applications, Human Computer Interaction, Visual Basic, Programming Logic, Systems Application, Digital Electronics, Computer Maintenance I & II.

TECHNICAL QUALIFICATIONS AND SKILLS

Operating Systems: Windows XP, Windows 7 & 10, MacOS Sierra, MacOS Mojave

Remote Access Software: TeamViewer, Radmin, TightVNC, Bomgar

Software Application: ServiceNow, JAMF, JetBrains PyCharm, IntelliJ, MS Office 365 (Word, PowerPoint, Excel, Access), SSMS 2017, Visual Studio 2017/2019, Active directory, SMS (POS software), Citrix, IssueTrak, DPS, Notepad++, Microsoft Visio, Microsoft Project, GitHub

Languages and framework: T-SQL, Visual Basic, C#, HTML5, CSS3, Python, JavaScript, JSON, JQuery, Java, Angular 6/7, MVC 5

Certifications: Certified Machine Learning Platform User Oct 7, 2019

Certified Machine Learning Platform Power User Dec 31, 2019

Data Science with IBM Pending Completion

Data Structures and Algorithms Specialization with University of California San Diego Pending Completion

Python for Everybody Specialization with University of Michigan Pending Completion

Object Oriented Programming in Java Specialization with Duke University Pending Completion

Skills: Project Management, Analyzing and troubleshooting, Leadership, Process Documentation, Waterfall, Agile

PROJECTS

Taxi Website- A2ZSuntours (not yet hosted)

The SDLC Phase was used to design, implement and test the website. Business requirement documentation, Gantt chart, Project Scope were created. Project created using Visual Studio 2017, using the MVC 5 design pattern. Connecting it to a database created using SQL Server Management Studio. Website features, forms, table data from database, form email functionality, google map, Javascript functions for page dynamics.

Flower Shop Website

Simple E-commerce college project, with cart functionality, product browsing and selection using Angular 6, Javascript, HTML5 and CSS3, written in Visual Studio Code.

Optical Music Recognition AI project

Using Python and various libraries and packages such as tensorflow, flask, and opencv. Project accept a single line (music bar) music sheet and annotates the musical notes to a newly created replica of the input file. The output is then saved and viewed. Program is run and calls an html file as the user interface, to upload the music sheet file.

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