Mount Vernon, New York 917-***-**** email@example.com
Recent Computer Science graduate, with over 8 years in the Technology field, looking for a full-time software engineer position. Passion for learning, coding, documentation and troubleshooting. Love to learn new technology and software and creating innovative and efficient solutions.
MAY 2019 – PRESENT
SUPPORT ENGINEER II, american express
Image, configure and setup new and existing laptops: Dell, HP, MacBook. Configure BYOD devices.
Laptop hardware repairs and replacement. Software troubleshooting: WebEx, MS office, Slack, etc.
Process Documentation and testing-Revising and creating new process documentation according to the department needs and processes. Created custom templates.
Resolving tickets and incidents
Troubleshooting MacBook Airs and MacBook Pros
MAY 2018 – NOV 2018
BUSINESS SYSTEMS ANALYST, carelabs
Reviewing and creating new business documents, functional requirement documents.
Developing project plans, scope documents, work breakdown structures, Gantt charts and other project management documents.
Delegating project assignments and schedules.
AUG 2017 – SEP 2018
LOYALTY POINTS ADMINISTRATOR, MASSY STORES SLU LTD.
Resyncing of Company loyalty points from server and partner locations locally and regionally.
Run SQL scripts to manually resync loyalty points between servers as required.
Utilizing SQL Server Management Studio to create queries, run backups on servers.
JUN 2012 – SEP 2018
HELP DESK ADMINISTRATOR, MASSY STORES SLU LTD.
Users first point of support for IT issues, hardware, software and network related.
Provide onsite and remote support for IT equipment.
Setup and maintain Windows Desktop and applications for end users.
Users and interns training sessions.
Timely documentation, resolution and closure of tickets.
Repair and maintenance of Handheld Devices (Motorola MC9090, MC9091)
SEP 2018-APR 2020
MASTERS IN COMPUTER SCIENCE, monroe college-3.4 GPA
SEP 2016-AUG 2018
BACHELORS IN COMPUTER INFORMATION SYSTEMS, monroe college- 3.84 GPA-President’s list
Wireless Technology, Computer Software, Database Management Systems, Advanced Programming, Cisco Networking I & II, Web Design, System Analysis and Design, Network Security, Wireless Technologies, Management Information Systems, Senior Seminar(Capstone), Information Systems, Computer Networking, Computer Applications, Object Oriented Software.
SEP 2010-AUG 2012
ASSOCIATES IN COMPUTER SYSTEMS ENGINEERING, sir arthur lewis community college
Data Communication, Applied Engineering Science, Computer Programming-Visual Basic, Internet Applications, Human Computer Interaction, Visual Basic, Programming Logic, Systems Application, Digital Electronics, Computer Maintenance I & II.
TECHNICAL QUALIFICATIONS AND SKILLS
Operating Systems: Windows XP, Windows 7 & 10, MacOS Sierra, MacOS Mojave
Remote Access Software: TeamViewer, Radmin, TightVNC, Bomgar
Software Application: ServiceNow, JAMF, JetBrains PyCharm, IntelliJ, MS Office 365 (Word, PowerPoint, Excel, Access), SSMS 2017, Visual Studio 2017/2019, Active directory, SMS (POS software), Citrix, IssueTrak, DPS, Notepad++, Microsoft Visio, Microsoft Project, GitHub
Certifications: Certified Machine Learning Platform User Oct 7, 2019
Certified Machine Learning Platform Power User Dec 31, 2019
Data Science with IBM Pending Completion
Data Structures and Algorithms Specialization with University of California San Diego Pending Completion
Python for Everybody Specialization with University of Michigan Pending Completion
Object Oriented Programming in Java Specialization with Duke University Pending Completion
Skills: Project Management, Analyzing and troubleshooting, Leadership, Process Documentation, Waterfall, Agile
Taxi Website- A2ZSuntours (not yet hosted)
Flower Shop Website
Optical Music Recognition AI project
Using Python and various libraries and packages such as tensorflow, flask, and opencv. Project accept a single line (music bar) music sheet and annotates the musical notes to a newly created replica of the input file. The output is then saved and viewed. Program is run and calls an html file as the user interface, to upload the music sheet file.