MARIANNE CROWLEY

Woburn, MA ***** 781-***-**** 781-***-**** adc7ps@r.postjobfree.com https://www.linkedin.com/in/marianne-crowley-19172916

Travel Industry Professional

RELATIONSHIP BUILDER ● COMMUNICATOR ● ORGANIZER ● MULTI-TASKER

SIGNIFICANT DESTINATION KNOWLEDGE ● RESOURCEFUL ● LEADER

SUMMARY OF QUALIFICATIONS

Wide-ranging domestic and international destination knowledge, CRS-SABRE proficiency (30 Years) and expert in the arrangement of charters, tours, FITs, cruises, hotels, ferries, car rentals, limos, rail and VIP travel.

Highly motivated, personable and cooperative team player, effective and comfortable conversing with diverse groups with exceptional aptitude for accuracy and working independently.

Experienced in marketing, sales, public relations, meeting and event planning picking up a proven ability in effective communications and organization along with a vital understanding of customer satisfaction.

Extensive International Travel has included Europe, Middle East, the Caribbean, along with Australia, Southeast Asia, Central America, Tunisia, Mexico, Alaska, Hawaii, Canada and the U.S.

CAREER ACCOMPLISHMENTS

Over 15 Years Corporate and VIP Travel Experience, Over 20 Years Leisure/Group/Tour Operator Experience

SABRE Instructor at Travel Education Center, Cambridge, MA

Supervisor of Leisure Agents and Manager of Cruise Sales for Major N.E. Agency

Knowledge of CRS systems SABRE, Amadeus & Worldspan

PROFESSIONAL EXPERIENCE

Luxury Travel Advisor 2017 - 2019 Betty Maclean Travel Woburn, MA

Betty Maclean Travel, Inc. “The Adventure Travel Company” is a luxury travel agency headquartered in Naples Florida, and has been passionate about providing Expert Luxury Travel Planning to Discerning Travelers for over 40 Years.

Independent Consultant working from home in Woburn, MA providing travel services including flights, tours, cruises, FITs

Golf Vacation Travel Specialist

Viking Cruise Line Specialist 2017 - 2019

Worldwide Golf Vacations Reading, MA

Worldwide Golf Vacations is a U.S. based Wholesale Golf Vacation Travel Company and one of the largest golf vacation travel providers in North America

Provides quotes and bookings of Golf Vacations direct to consumers and Travel Agencies

Specializes in bookings on Viking River and Ocean Cruises

Air and Tour Travel Sales 2016

Grand Circle Travel Boston, MA

Grand Circle Travel was founded by Ethel Andrus, Educator and Founder of AARP to arrange trips for older Americans that deliver educational tours with unmatched discoveries and comprehensive value.

Arrange 12-30 day tours with 4 star accommodations for people who seek education and discovery to such places as the Amazon, the Galapagos Island and Patagonia, as well as Asia, Africa, etc.

Travel Consultant 2013

Durgan Travel Service Stoneham, MA

Durgan Travel features primarily all-inclusive European vacations at super low rates.

Designated leisure travel specialist on domestic and international travel utilizing the Amadeus System.

Selected, based on knowledge, as the liaison with the Group Travel Department for any deviations on package tours such as airline changes, extended stays and F.I.T needs.

Corporate Travel Consultant - Contract 2010-2012

Fiore and Associates Milford, CT

Fiore and Associates is a full service staffing firm dedicated to the Travel Industry and maintains a database of Travel Professionals.

Reebok, Canton, MA On-Site

oUtilizing the Sabre system coordinated all aspects of domestic and international business travel.

Genzyme, Cambridge, MA On-Site

oCoordinated all aspects of domestic and international business travel for both in-house and field personnel.

Corporate Travel Consultant 2008-2010

Adelman Travel Group Milwaukee, WI

Adelman Travel Group is a diversified travel services company that brings together service and technologies to provide solutions for clients; they focus on travel and expense management, as well as global consolidation for corporations.

Smith and Nephew, Andover, MA

oCoordinated all aspects of domestic and international business travel for both in-house and field personnel.

oReduced travel costs by improving and implementing procedures for seeking lower airfares.

oFacilitated the use of an in-house travel reservation system “Cliqbook” by training all travelers and administrative personnel.

Travel and Concierge Agent 2007-2008

TLC Marketing America’s Boston, MA

TLC creates and implements marketing, advertising and promotional campaigns for clients globally.

Booked and ticketed flights and hotels globally for consumer promotions.

Managed the business travel arrangements for TLC management and employees.

Promoted brand awareness to consumers through telephone and internet campaigns.

Temporary Flight Agent 2006-2007

Maritz McGettigan Travel Swampscott, MA

Maritz McGettigan offers meeting, event and travel management services to the technology industry.

Utilizing expertise in CRS-SABRE, administered air reservations for a large convention with 1,700 travelers, coordinating flights from all over the world to the convention location in Mexico.

Traveled on-site to Cancun and spent 10 days handling reservations and ticketing changes for participants.

Staffing Consultant 2002-2006

Rando Consulting, Inc. Wilmington, MA

Rando has grown into a top IT talent provider to a diverse client base in Healthcare, Medical, Pharmaceutical, Insurance, Banking, Finance, Transportation, Media, Education, Manufacturing, and Government Agencies nationwide.

Developed new business through prospecting, cold calling, and creating a referral base to build this new business into a significant force in a niche industry of providing technical staffing primarily in the healthcare support arena.

Managed the placement desk for both permanent and contract consulting positions.

Licensed Realtor

Carlson Real Estate

1999-2002

Woburn, MA

Independent contractor/licensed residential realtor.

Developed and executed marketing plan for sales and listings of residential real estate

Marketing tools included cold calling, direct mail pieces, website maintenance, open house promotions and event networking.

Temporary Corporate Agent

Travel Resource Group

2001

Needham, MA

Provided and presented business travel services for onsite accounts of Rosenbluth Travel (Genzyme, Staples)

Established exceptional customer service through effective use of computer skills (SABRE)

Travel Agent

Travel Agents International

1999-2000

Woburn, MA

Oversaw several corporate accounts and responsible for domestic and international travel arrangements for

clients booking air, hotel and ground transportation, utilizing proficiency in SABRE

Involved in developing stronger leisure segment focusing on tour packages and cruises, including set up of promotional events.

Corporate Travel Consultant - Float 1997-1998

Aquarius Travel Burlington, MA

On Site Corporate Agent 1996

Corporate Travel Consultant 1995

QST Travel Group Waltham, MA

Leisure Travel Consultant 1993-1994

Thomas Cook Travel, Ltd. Horsham, West Sussex, England

Leisure and Corporate Travel Consultant 1990-1993

Going Places Travel Boston, MA

Travel Consultant, Corporate and Leisure 1988-1990

Raymond & Whitcomb Boston, MA

Cruise Department Manager 1987-1988

Crimson Travel Service Boston, MA

SABRE Instructor 1986

Travel Education Center Cambridge, MA

Supervisor of Leisure Agents 1983-1987

Crimson Travel Service Burlington, MA

Leisure Travel Agent 1981-1983

Crimson Travel Service Burlington, MA

EDUCATION / CERTIFICATIONS

B.S. Business/Executive Management, Bay Path College Burlington, MA 2010

Travel Education Center

Cambridge, MA

Travel Agent Certificate

CTC CERTIFIED TRAVEL COUNSELOR ICTA WELLESLEY, MA 1985

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