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IT Help Desk Support Lead

Location:
Salt Lake City, UT
Posted:
May 14, 2020

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Resume:

Felix Eduardo Francisco Castro Rosas

**** * ****** ***** ** Apartment 23 G, Salt Lake City, UT 84117

Cell phone: 385-***-****

adc7po@r.postjobfree.com

Summary

SysAdmin Engineer with 8 years of experience in the areas of Support and IT with knowledge in Windows and Linux. Skills to work in teams, with criteria for effectiveness; with a clear vision of the company's organizational culture. Responsible and easy to establish good interpersonal relations, also perform work under pressure according to the requirements of the company.

Education

2016-Currently College Privada del Norte Perú

WA Systems Engineer

8th cycle

2019 Granite Peaks – SLC

Ingles High Intermediate.

2019 Upgrade Project - DevOps workshop.

Git, Ansible, Docker, Jenkins and Vagrant.

2012 Tecsup Perú - Linux Administration

Cibertec - MCITP: Windows Server & Server Administrator 2008-2012.

2007-2010 Higher Technological Institute Alas Peruanas

Technician computer.

WORK EXPERIENCE

GLOBANT PERÚ (2014-2018)

Consulting firm that provides computer services to various companies around the world.

Systems Engineer

- Linux administrator in Centos, RedHat distributions,

- Server Linux Security Firewall, Proxy, Vpn (Endian, Pfsense, Iptables, Squid, Snort, Sarg).

- Implementation and administration of Samba Linux File Server Pdc, Dns, Dhcp, Wins etc.

- Management of Windows Server 2008 and 2012.

- Administration and support of Active Directory, GPO, permits, profiles, replica (Chicago - Lima).

- Administration of servers DNS, DHCP, WSUS, printer.

- Virtualization with Xen and Vmware, Proxmox.

- Basic knowledge of DEVOPS and CLOUD, ANSIBLE and GIT.

- Management on Linux.

- Permissions to users and groups, Troubleshooting.

- Achievements: Migration of 2 Data Centers (Chicago - New Albany) Linux and Windows using automation tools getting a great reduction in time for the customer. Creating a replica of DNS in Linux to achieve better response for the client (Argentina - Peru).

AEP (American Electric Power) Energy (2012-2014)

Company dedicated to the sale of energy located in United States. It has the presence of an IT in Lima - Perú.

Systems Administrator

- Management of Windows Server 2008 and 2012.

- Administration and support of Active Directory, GPO, permits, profiles, replica (Chicago - Lima).

- Administration of servers DNS, DHCP, WSUS, printer.

- Virtualization with Xen.

- Management on Linux.

- Permissions to groups and users, Troubleshooting.

Achievements: Migration of the Domain controllers (Windows Servers) with roles in AD, DNS, DHCP, FSMO, PRINTERS, the 2008 version to version 2012 GPOS. Implementation of the Openfire server. (Server Chat), installation and configuration of the GLPI service in Centos help desk tickets.

BLUESTAR ENERGY S.A.C. (2011-2012)

Is a company of foreign capital that is exclusively dedicated to the design, engineering and testing technology solutions. Subsidiary company of BSE Solutions, LLC. - Chicago, Illinois.

Associate Systems Administrator

- Management of Windows Server 2008.

- Administration and support of Active Directory, GPO, permits, profiles, replica (Chicago - Lima).

- Printer server management, File Server.

- WSUS administration.

- On-site and remote support of users.

- Administration of DNS, Antivirus Kaspersky and Microsoft Security Essentials.

- Terminal Server Administration.

- Responsible for the availability of the Windows servers in the enterprise, as well as also the resolution of some issues that arise.

GESTIÓN Y SERVICIOS DE T.I. S.A.C (2011)

National company dedicated to marketing, service, consulting and training in information technology and business management.

Technical support

Service Desk.

- Help the end user on Windows OS.

- 2nd level and 3rd level support.

- Preventive maintenance.

- Carry-In repair.

- Sale of computers and components, supplies and consumables.



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