Crystal R. Perry
Cary, NC 27519
OP E R AT I O NS AN D H EA L T H CAR E EXE CU T I VE
Growth-focused Operations and Health Care Management leader with 29 years of experience in corporate management, government management, program management, risk management, operations and corporate administration roles. Proven history of strategic vision and planning with corporate Board of Directors and owners expanding growth within organizations in a smart and successful manner. Able to quickly build trust and credibility with management across all departments, lead needed change, and manage critical projects in a wide variety of areas including budgeting, financing, IT, and business development plans.
New Customer Acquisition
Forecasting & Budgeting
Training & Team Development
Vendor & Client Relations
Third Party Administration
AFFORDABLE CARE LLC,
DENTAL SERVICE ORGANIZATION OCTOBER 2010-Present
DIRECTOR INSURANCE SERVICES
Partner with 260+ affiliated dental practice owners on operational and strategic revenue designs ranging from $300-6M in yearly revenue utilizing all payor sources such as Medicaid, commercial insurances (PPO plans) and third-party payer agencies.
Provide strategic recommendations based on revenue analysis and projections, cost identification and allocations. Leadership development approach and enabled improved operating margins and reduced cost for a better patient experience.
Direct oversight of key positions – Training Manager, Agency Specialist, Credentialing Specialist, Insurance Specialist, Marketing/Outreach Manager and clinical teams bringing together capabilities aligned to client challenges.
Contributing to increased annual third-party revenue with an outcome from 3-4% to 9-10% over several fiscal years. Negotiated provider fees from various third-party plans and community partners.
Assisting with creation of a new eLeaning training module tools used for on-sight staff at the practices that synthesized departmental procedures to organize and establish greater efficiencies and performance.
Develop a team to manage and provide Cycle Revenue Management (CRM) and all daily functions of the dental practice revenue. This resulted in well tracked revenues against services using Key Performance Indicators (KPIs).
Present to executive board monthly dashboard metrics showing revenue, services, patients and accounts receivable trends.
Conducted outreach programs at local healthcare centers and served on multiple committees in advisory and leadership roles.
Keep abreast of changes with CMS regulations on Medicare, Medicare Advantage and commercial carriers.
CLASSIC EDGE OPERATIONS, INC.
PRACTICE MANAGEMENT CONSULTING JULY 1996 – DECEMBER 2010
PRESIDENT & PROGRAM MANAGER
Initiated a startup company providing Program Management services to the Federal Aviation Administration (FAA) as a contractor. Employed 22 varied consultant employees with broad backgrounds to support the projects won through Requests for Proposal (RFP) efforts.
Led successful projects managing the budgets, tracking labor, compliance and development of specific responsibilities for programs. Revenue reached over $1m within 3 years of the start up company.
Developed a program management system that efficiently managed meetings, tracked tasks and delivered weekly reports to the key stakeholders.
Presented updated project results that were used to align with the strategic plan. These presentations identified additional opportunities for capability solutions that assured best practices.
Evaluated outlined goals and objectives supporting the various programs and implemented approaches for leadership to sustain mandated policies, roles and responsibilities. This decreased reporting timeliness by 20% providing near real time deliverables always within budget.
The company responded and won RFPs providing the following services:
® Program Management ® Project Management
® Configuration Management (CM) ® System Testing
® System Security
DIMENSIONS INTERNATIONAL, INC/HONEYWELL INTERNATIONAL
IT related AVIATION CO JUNE 1990 -JUNE 1 996
Provided project management and business development support to various Federal Aviation Administration (FAA) and Department of Defense (DOD) contracts held by the company.
Applied Program Management planning and development of best practices using Configuration Management Monitoring (CMM) and Process Improvement optimization to the delivery of timely projects within budget.
Developed client relationships with FAA administrators that increased the number of tasks delivered by the New Jersey office. Staff increased to over 100+ employees managed.
Drove programs in four key pillars: 1. System Security Testing, 2. Configuration Management Monitoring, 3. Technology Transfer and 4. Weather Messaging Systems.
EDUCATION & TRAINING
BS - Business Administration, Central Washington University, 1999
Advanced - computer and software systems MS Office (Word, Excel, PowerPoint, Visio), Basecamp
MS Project, Salesforce, Smartsheets, Epic, Dentrix, Eaglesoft.
Medical/Dental Coding Certification
Icd-9 and Icd-10 Certified
PMP – (expected in 2020)
Community Service and Memberships 2010-Present
•Board Member – Dental Service Organizations (DSO) Advisory board 2016 - present
•Member – National Association Dental Plans (NADP) 2015 - present
•Member – Association of Dental Support Organizations (ADSO) 2010 - present
•Member – National Association of Professional Women (NAPW) 2010
•Provide volunteer support yearly to the Missions of Mercy.