Sales Social Media
Resume:
Experienced Leader with over * years of experience in
****************@*****.**
m
Newcastle, OK 73065
CASSANDRA
BURNS
@
h
a
Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. PROFESSIONAL SUMMARY
SKILLS
• Microsoft Suite
• Customer Service
• Retail Management
• Proficient SQL
• Hootesuite Certification
• Editing
• Inventory Management
• Medical Terminology
• Sales
• Training
• Video editing
• Photography
• Communications
• Event Coordination
• Troubleshooting
• AP, Retail Management
• Business analysis, Retail sales
• Business Management, Sales
• Calculus, Sales reports
• Calculus II, SQL
• Conferences, Statistics
Credit, Supply Chain Managem
ent
•
• CRM, Troubleshooting
Customer relations, Video edit
ing
•
• Customer Service
• Editing
• English
Victorias's Secret - Regional Brand Leader
Oklahoma City, OK • 01/2017 - Current
Victoria's Secret - Assistant Store Manager
Norman, OK • 04/2015 - Current
WORK HISTORY
Cascaded information from executive level to regional associates -Hosted and lead conferences throughout region - Worked throughout the district to support visual execution as well as support sales and customer experience.
•
Focused on development of staff to pursue careers internally and reduce turnover, creating top talent.
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• Retail sales manager at a 10 million dollar volume location Had a large focus on brand loyalty and retention from credit management and leading our district in loyalty results
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Brand leader and responsible for the success of the brand category
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Oversaw daily operations for sales associates and customer relations - Was highly reliable and flexible, able to manage full time credit hours as well as lead a highly successful store - Recruit, Hire, Staff both my location and regional location with over 200 employees a year
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Lead all onboarding activities for associates at my location as well as lead regional onboarding classes, and conferences for regional brand
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Business analysis of location sales reports, in Customer Sales Repots as well as CRM management
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Helped with planning schedules and delegating assignments to meet coverage and service demands
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University of Oklahoma
Norman, OK • 2020
Notable coursework includes; P
rinciples of Communications, W
riting for Mass media, T.V. Medi
a studies, MIS, Supply Chain Ma
nagement, Marketing Principles
, Ethics in Leadership, Calculus
II, Statistics, Business Managem
ent, Social Media Marketing: Ma
rketing and Nonprofits
GPA: 3.2
Rim of the World High School
California • 2015
Diploma
Notable coursework: AP English
and language, AP calculus, AP P
hysics, AP Government, AP Ame
rican History, Leadership, ASB
GPA: 3.8
• Event Coordination
• Focus
• Government
• Inventory Management
• Leadership
• Leadership Skills
• Management Skills
• Marketing
• Medical Terminology
• Microsoft Suite
• MIS
• Photography
• Physics
• Investigator meetings
EDUCATION
Make-a-Wish - Wish Investigator
Oklahoma City, OK • 01/2019 - Current
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
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Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
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Met or surpassed business targets regularly through employee engagement and forward-thinking planning
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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
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Had the opportunity to work with wish families and kiddos to find what wish their hearts desires -Worked as the frontline of the company to create emotionally engaging experiences that would reflect positively on the company as well as create the best wish for the kiddo
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ACCOMPLISHMENTS
• Children's Hospital Outreach- Loma Linda, CA.
Worked with few other students to fundraise for an outreach project.
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Established an account to gift the children's hospital with gifts for Christmas Giving Tree- Norman, Ok.
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Managed and successfully raised funds to support our local communities.
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• Met fundraising goals 5 out of 5 years I managed the program. Was able to create meaningful experiences and work with other local nonprofits to build networks and work on large social issues.
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ADDITIONAL INFORMATION
AWARDS, Honor Roll- 7 Semesters at Rim High School Deans List- 4 Semesters at University of Oklahoma National Honors Society- at the University of Oklahoma
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