Experienced Leader with over * years of experience in

adc7n1@r.postjobfree.com

m

951-***-****

Newcastle, OK 73065

CASSANDRA

BURNS

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h

a

Management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. PROFESSIONAL SUMMARY

SKILLS

• Microsoft Suite

• Customer Service

• Retail Management

• Proficient SQL

• Hootesuite Certification

• Editing

• Inventory Management

• Medical Terminology

• Sales

• Training

• Video editing

• Photography

• Communications

• Event Coordination

• Troubleshooting

• AP, Retail Management

• Business analysis, Retail sales

• Business Management, Sales

• Calculus, Sales reports

• Calculus II, SQL

• Conferences, Statistics

Credit, Supply Chain Managem

ent

•

• CRM, Troubleshooting

Customer relations, Video edit

ing

•

• Customer Service

• Editing

• English

Victorias's Secret - Regional Brand Leader

Oklahoma City, OK • 01/2017 - Current

Victoria's Secret - Assistant Store Manager

Norman, OK • 04/2015 - Current

WORK HISTORY

Cascaded information from executive level to regional associates -Hosted and lead conferences throughout region - Worked throughout the district to support visual execution as well as support sales and customer experience.

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Focused on development of staff to pursue careers internally and reduce turnover, creating top talent.

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• Retail sales manager at a 10 million dollar volume location Had a large focus on brand loyalty and retention from credit management and leading our district in loyalty results

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Brand leader and responsible for the success of the brand category

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Oversaw daily operations for sales associates and customer relations - Was highly reliable and flexible, able to manage full time credit hours as well as lead a highly successful store - Recruit, Hire, Staff both my location and regional location with over 200 employees a year

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Lead all onboarding activities for associates at my location as well as lead regional onboarding classes, and conferences for regional brand

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Business analysis of location sales reports, in Customer Sales Repots as well as CRM management

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Helped with planning schedules and delegating assignments to meet coverage and service demands

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University of Oklahoma

Norman, OK • 2020

Notable coursework includes; P

rinciples of Communications, W

riting for Mass media, T.V. Medi

a studies, MIS, Supply Chain Ma

nagement, Marketing Principles

, Ethics in Leadership, Calculus

II, Statistics, Business Managem

ent, Social Media Marketing: Ma

rketing and Nonprofits

GPA: 3.2

Rim of the World High School

California • 2015

Diploma

Notable coursework: AP English

and language, AP calculus, AP P

hysics, AP Government, AP Ame

rican History, Leadership, ASB

GPA: 3.8

• Event Coordination

• Focus

• Government

• Inventory Management

• Leadership

• Leadership Skills

• Management Skills

• Marketing

• Medical Terminology

• Microsoft Suite

• MIS

• Photography

• Physics

• Investigator meetings

EDUCATION

Make-a-Wish - Wish Investigator

Oklahoma City, OK • 01/2019 - Current

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

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Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

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Met or surpassed business targets regularly through employee engagement and forward-thinking planning

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

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Had the opportunity to work with wish families and kiddos to find what wish their hearts desires -Worked as the frontline of the company to create emotionally engaging experiences that would reflect positively on the company as well as create the best wish for the kiddo

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ACCOMPLISHMENTS

• Children's Hospital Outreach- Loma Linda, CA.

Worked with few other students to fundraise for an outreach project.

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Established an account to gift the children's hospital with gifts for Christmas Giving Tree- Norman, Ok.

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Managed and successfully raised funds to support our local communities.

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• Met fundraising goals 5 out of 5 years I managed the program. Was able to create meaningful experiences and work with other local nonprofits to build networks and work on large social issues.

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ADDITIONAL INFORMATION

AWARDS, Honor Roll- 7 Semesters at Rim High School Deans List- 4 Semesters at University of Oklahoma National Honors Society- at the University of Oklahoma

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