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Engineer Jira

Lake Forest, CA
May 14, 2020

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Jonathan Torres

Lake Forest, CA *****



● Over 9 years of manual/user-level automated software testing experience in various domains such as Ecommerce, Gaming, and Aviation.

● 7+ years of test planning/scenario design based on business requirements, functional specifications, and design documentation.

● Experienced creating, modifying, and maintaining new and existing automation frameworks.

● Experience in Waterfall and Agile projects, worked closely with product owners in Agile and participated in ceremonies like Sprint Planning meeting, Scrum, Backlog Grooming, Sprint Review, and Retrospective

● Expertise in using various defect-reporting and defect-tracking tools like JIRA, and HP/Quality center.

● Experience includes Unit, Functional, User Acceptance, Integration, and System testing.

● Quality-oriented mind set up with “test to break attitude” and “tactful & diplomatic communication”.


Testing Tools:Selenium WebDriver/RC, JUnit

Web Technologies:HTML, CSS, JavaScript, XML & REST services Defect Tracking Tools:HP/Quality Center, JIRA

Build Tools:Maven.

Languages:Java, C#, C++, Python, .Net, SQL.

CI/CD Tools:Jenkins

Cross Browser Platform:AWS, Docker

Databases:MySQL, DynamoDb

Version Control:GIT, GITHUB

Operating Systems:Windows XP/7/10, Linux


Jan. 2018 - Mar. 2020

Blizzard Entertainment, Irvine CA - Software Development Engineer in Test Technologies Used: Java, Maven, Jenkins, Spring, JUnit, Rest, HTML, MySQL, DynamoDb, AWS, Jira, GIT, XML, Jira, Testrail, Docker

● Created and maintained automated backend API test cases, frameworks, and tools ensuring quality with 3rd party integrations.

● Good exposure to Docker for spinning up containers for local verification of automated tests being developed.


● Assisted in the launch of the virtual currency service and ledger system, providing a thorough set of automated unit, integration and system tests.

Jun. 2017 - Jan. 2018

Blizzard Entertainment, Irvine CA - Test Analyst

Technologies Used: Testrail, Postman, Jira, Python, Selenium, Jenkins, PS4 and Xbox DevKits

● Ensured quality of all titles and any platforms services requested.

● Performed acceptance, integration and compatibility testing on all platforms available.

● Created selenium test script, automating regression testing of most all payment method, currency and country combinations.

Apr. 2016 - Apr. 2017

Panasonic Avionics, Lake Forest CA - Supervisor, Software Testing Technologies Used: Python, Linux, Internal Monitoring and Logging System(similar to Testrail and Splunk)

● Designed test plans and web based logging/reporting systems.

● Led and trained a team of testers to ensure proper methodologies and standards were upheld.

● Involved in design, creation and planning of a build and test environment monitoring, reporting and visualization application for internal/external customer use.

● Exposure to ElasticSearch and Kibana used implemented within internal reporting tools. Oct. 2014 - Apr. 2016

Panasonic Avionics, Lake Forest CA - Product Support Sr. Staff Engineer II Technologies Used: Bash, XML, Linux, HP/Quality Center, Splunk, MySQL, Python

● Investigated systemic build issues closely with engineering and created technical instructions for maintenance to load and test software solutions.

● Created and carried out functional and non-functional test plans on build software from integration to build release.

● Performance and load testing performed with automated test scripts.

● Created Dashboards, alerts, reports, advanced splunk searches and visualization in Splunk Enterprise.

● Analyzed data on Splunk and derived the operational performance of the IFE system across all aircraft and customers on the assigned region.

● Setup and led bridge calls for the investigation, resolution of system issues and documented TSGs and SOPs.


Nov. 2012 - Oct. 2014

Panasonic Avionics, Philadelphia CA - Field Support Engineer II Technologies Used: Bash, XML, Linux, MySQL, HP/Quality Center, Splunk

● Served as an escalation point for other Product Support Engineers, Software Engineers, and other technology teams in the resolution of system problems.

● Provided 24/7 on-call support for production as a part of the monitoring team.

● Performed system, integration, acceptance, regression, and stress testing on software builds before customer acceptance.

● Planned, scheduled, tested and performed software installation and upgrades.

● Triaged, reported, and investigated all software defects through their workflow life cycle. All details for any issues identified to be systemic to build versions were provided to engineering.

● Monitored Splunk dashboards, Alerts, configured scheduled alerts and derived the operational performance of the IFE system across all aircraft on the assigned airline.

● Experience on Splunk search construction with ability to create well-structured search queries that minimize performance impact.

Sep. 2010 - Nov. 2012

Panasonic Avionics, Lake Forest CA - Maintenance Service Representative Technologies Used: Bash, XML, Linux

● Experience in Linux file systems and shell scripting.

● Performed various forms of functional testing, troubleshooting, and recording of all defects found as well as retested any potential fixes on all assigned IFE systems.

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