SUMMARY:

Close to * years of International work experience in various Salesforce solutions as configuration developer as well as admin

Worked at client location such as Sun Pharma

Total 5 years of overall IT experience which includes 3+ Years in Life Sciences and Health Care Domains with clients as a Focused and hardworking, initiative-taking and team-oriented IT Professional with proven capability to meet high-pressure deadlines with Problem Solving skills

Worked in Jira for 2 years to capture user stories and use cases.

Experience in delivering end to end programs, Requirement gathering to support roll out

Exceptional Knowledge of all the phases of software development life cycle (Requirements gathering, analysis, design, development, Testing and Implementation) and SDLC methodologies such as Agile, Waterfall Model.

Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team to deliver high quality projects

Strong understanding of Clinical Trial Management System and Life Science’s Sales and Activity, and Veeva domain

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Tasks & Events.

.Maintain/monitor all data loads/data integrations between Salesforce.com and other systems/files.

Lightning Experience in custom development using Lightning Components (Aura-based Components) and Lightning Web Components

Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, master-detail relationships.

AppExchange and experience in integration with other systems

Designed various custom objects, custom fields, role-based page layouts, custom tabs, custom reports as per the requirements.

Possess good communication, analytical, problem-solving, critical thinking and presentation skills

PROFESSIONAL EXPERIENCE:

AMR Envision (Indian Pharma Client): 2016 –2019: BA/Admin: Salesforce/Veeva Gurgaon, India.

Worked with Pharma organization to help deliver the best in class Salesforce application

Understand Client business needs to recommend changes to existing applications, identify impacted interfaces, and work with the technical team.

Prioritized enhancements, outstanding defects and system problems, ensured accuracy and deadlines

Consult with multiple Business owners and understand the challenges/new capabilities and propose solutions for future releases

Created User Stories and Test scripts in Jira and HP ALM for business and QA.

Created Different Roles and Access Profiles

Implemented workflows and Fields validations for Approval Process, Auto Email and Task generation.

Designed Custom Reports and Dashboards

TCS: 2015-2015: System Analyst Gurgaon, India

Analyzed Business Problems, gather client requirements, and prepare functional and design document

Prioritized enhancements, outstanding defects and system problems, ensured accuracy and deadlines

Prepared Batch Apex scheduler, Visual Flow, Process Builder

Performed the roles of Salesforce.com Analyst and Administrator in the organization

Configured OWD setting (Originations Wide defaults) and sharing settings

TECHNICAL SKILLS:

Cloud: Jira, Salesforce, Veeva vault etc.

Salesforce Technologies: Workflow, Approval Process, Visual flow, Process builder, Salesforce Lightning, Data loader etc.

Tools: Vault Loader, Force.com Eclipse IDE Plug-in, Force.com Data Import Wizard, Force.com Platform (Sandbox, and Production), Jira

CRM APPLICATION: SalesForce.com(Sales Cloud/Service Cloud),

APPEXCHANGE- OWNBACKUP, GETFEEDBACK, DOCUSIGN

SKILLS:

EDUCATION and CERTIFICATIONS

Bachelor’s in Technology – Electronics and Computer Science 2014

Salesforce Certified Admin

Udemy – Admin Certified

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