PRIYANKA AKKINENI

Salesforce Developer

Mobile: (502) 804 - 8825

Email: adc7ly@r.postjobfree.com

Salesforce Certifications

LinkedIn

About 8 years of Information Technology experience encompassing the wide range of skill sets, roles and Industry experience.

5 plus years of working experience in building custom applications in Salesforce.

2 years of working experience in building applications in Java.

●Experienced in Gathering business requirements and mapping them into technical solutions using force.com platform.

●Experienced in collaborating with architects, other developers, scrum masters, product owners and project managers.

●Experienced in customizations such as creating Apex triggers, handler classes, batch classes, test classes, APEX web services (SOAP and REST), Visualforce pages and Lightning components.

●Experienced in designing and developing force.com applications with consideration to Governor Limits and best practices.

●Experienced in maintaining a high level of code coverage.

●Experienced in using Visual Studio Code, Force.com IDE for development.

●Experienced in using DevOps tools such as GitHub, Force.com migration tool, Change sets, and Copado to perform release management activities.

●Hands on experience with most of the force.com out of the box configurations such as custom objects, Custom fields, Page layouts, Custom tabs, Custom labels, Custom settings, Custom Metadata, Workflows, Process builder, Lightning flows, Validation rules, Profiles, Permission sets, Reports and Dashboards.

●Experienced in performing day to day administrative tasks such as user management, sandbox management, security controls using profile, permission sets, sharing rules, roles and public groups.

●Experienced in troubleshooting of issues that ranges from simple security fixes to complex system design/data model changes.

●Experienced in using data loader for data loading activities and workbench for data loading and other purposes of testing apex code snippets, SOQL statements and REST web services.

●Experienced in configuring sales cloud and service cloud OOTB features.

●Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.

●Experienced in executing projects in agile methodology.

Skills

●Software Development Methodologies: Agile SCRUM, and Waterfall

●Salesforce Technologies: Force.com out of the box configurations, Apex classes, Apex triggers, Visualforce pages, Batch classes, Lightning components, Lightning console, Lightning communities, SOQL, SOSL, APEX SOAP and REST web services, APEX Data Loader, Workbench, Change sets, Force.com SOAP API, and Force.com REST API, Sales cloud, Service cloud

●Web Technologies: HTML, Visualforce, JavaScript, Lightning Aura components, Lightning web components

●Databases: Oracle

●Project Management Tools: Jira, Microsoft Project Professional, MS OFFICE, and VISIO

●Project Development Tools: Visual Studio Code, Force.com IDE (Eclipse)

●DevOps: GitHub, Coapdo, Force.com migration Tool

Certifications

●Salesforce Certified Administrator

●Salesforce Certified Platform App Builder

●Salesforce Platform Developer I

●Salesforce Service Cloud Consultant

Experience

[AUG-2019] – [APR-2020] Salesforce Developer / Kforce, Austin, TX, USA

[APR-2017] – [AUG-2019] Salesforce Administrator & Developer / Fujitsu Glovia, Inc., El Segundo, CA, USA

[APR 2016] – [MAR 2017] Salesforce Administrator & Developer / Omniskope, Inc., Burbank, CA, USA

[aug 2014] – [AUG 2015] Jr. Force.com Developer / Ranstad India Pvt Ltd., Hyderabad, TN, INDIA

[MAy 2012] – [AUg 2014] Java Developer / Ranstad India Pvt Ltd., Hyderabad, TN, INDIA

Education

Bachelor of Technology in Computer Science and Engineering - 2012 / JNTU, Hyderabad, TN, INDIA

Project Details

[AUG 2019 – APR 2020]: Kforce.

Role : Salesforce Developer [AUG 2019 – APR 2020]

Project : IBM Support that develops for external and internal clients on the IBM Salesforce system

Roles and Responsibilities:

●Develop the front-end-web application used by clients for product and solution support.

●Understand and work in an agile development environment with the ability to work on numerous user stories and issues simultaneously.

●Teamwork with peers, other managers, and teams across IBM.

●Part of bi-weekly sprints and everyday scrums, where we discuss regular progress on agile development methodology.

●Responsible for gathering and implementing the requirements by coordinating with the business analysts, and project managers and with different teams across IBM, in order to better customize, and build the application.

●Extensively worked on apex triggers, handler classes, batch classes, schedule classes, test classes, custom APEX web services using SOAP and REST, visualforce pages and custom controllers.

●Ability to develop custom lightning components that interact with standard and custom Salesforce objects and pages.

●Configured service cloud features such as case management channels (web-to-case, and email-to-case), Entitlements, LiveAgent, and Chatbot.

●Used Visual studio code for development, GitHub for version controlling and Copado for the deployments into various environments.

●Take the ownership of the items to develop, test and deploy in the developer, integration, UAT and production environments.

●Develop the application with consideration to governor limits.

●Ensure the higher level of code coverage for the ongoing enhancements.

●Used workbench and data loader tools for data loading activities. Also used workbench as a tool to test REST web services, and SOQL statements.

●Worked on most of the force.com out of the box functionalities such as custom objects, custom formula fields, page layouts, custom tabs, custom labels, custom settings, custom metadata, workflows, process builder, visual flow, validation rules, profiles, and permission sets.

●Performed unit testing and integration testing. Analyzed and mitigated issues identified during testing.

●Troubleshoot and resolve bugs under time pressured situations.

APR 2017 – AUG 2019]: Fujitsu Glovia, Inc.

Role : Salesforce Applications Development and Support [OCT 2017 – AUG 2019]

Salesforce Application Enhancements [APR 2017 – AUG 2019]

Project : Fujitsu GLOVIA OM Order Management Solution (AppExchange App for Order management)

Salesforce Administrator Roles and Responsibilities

●Develop, maintain, and perform processes to continuously monitor data quality and integrity in platform applications with client team and functional managers to create training materials and documentation for Salesforce.com users and help train new end-users on Salesforce.com and related applications.

●Administration of Profiles, Roles, and Permission Sets, Custom Fields, Validation Rules, Page Layouts and List Views, Workflows, and Process Builder.

●Analyze data and execute data migration strategies using Data Loader SF Wizard, Apex data loader, Workbench and MS Excel.

●Support testing cycles (Regression and UAT), creating training materials and user manuals.

●Stay up-to-date on news and events related to the Salesforce Partner Program.

●Log cases for access to partner-specific features and customer support.

●Help team to Submit App for security Review on AppExchange.

Salesforce Development Roles and Responsibilities

●Owning the overall design of the technical application by mapping business requirements to system/technical requirements

●Analyze/identify areas of risk and develop plans to minimize.

●Work collaboratively with the Technical Lead and development team in writing articulate technical specs.

●Design and develop the application with consideration to Governor Limits.

●Ensure the higher level of code coverage for the ongoing enhancements and the overall organization of code coverage.

●Responsible for unit and integration testing of ongoing enhancements.

●Use Force.com Eclipse IDE as a development environment.

●Use workbench and data loader tools for data loading activities.

●Develop solutions, test solutions and create app documentation for Salesforce Manage Package App.

Salesforce Application Support Roles and Responsibilities

●Monitor and resolve user requests and system defects.

●Incident management and the timely restoration of normal operations.

●Conduct Problem Management in order to minimize the business impact by proactively identifying problems, preventing issues and eliminating reoccurrence.

●Ensure that application services meet the current and future availability needs of the business.

[APR 2016 – MAR 2017]: Omniskope, Inc.

Role : Salesforce Administrator & Developer [APR 2016 – MAR 2017]

Roles and Responsibilities

●Responsible for gathering and implementing the requirements by coordinating with the business analysts, and project managers, in order to better customize, and utilize the full functionality of the force.com.

●Worked on core development activities such as on creating Apex triggers, handler classes, batch classes, schedule classes, test classes, custom APEX web services using SOAP and REST, visualforce pages and custom controllers.

●Develop the application with consideration to Governor Limits.

●Ensured the higher level of code coverage for the ongoing enhancements and the overall organization code coverage.

●Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

●Used change sets for quick deployment of production patches/hotfixes.

●Used workbench and data loader tools for data loading activities. Also used workbench as a tool to test REST web services, and SOQL statements.

●Worked on most of the force.com out of the box functionalities such as custom objects, Custom formula fields, Page layouts, Custom tabs, Custom labels, Custom settings, Workflows, Process builder, Visual flow, Validation rules, Profiles, and Permission sets.

●Created reports and dashboards as per business needs.

●Configured sales cloud features

●Worked in Agile project model and involved in documenting IT Stories and scoping sprints.

[AUG 2014 – AUG 2015]: Ranstad India Pvt Ltd.

Role : Jr. Salesforce Administrator & Developer [AUG 2014 – AUG 2015]

Roles and Responsibilities

●Handled Salesforce.com administration/configuration, daily support & maintenance.

●Designed, developed and maintained complex user roles, profiles, permission sets, workflows, and validation rules.

●Created APEX triggers, classes, batch classes, schedule classes, test methods and visual force pages to implement custom functionality.

●Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.

●Customized page layouts for Salesforce standard and custom objects.

●Configured Reports and dashboards.

●Performed unit testing, integration testing, and performance testing of new application functionality. Analyzed and mitigated issues identified during testing.

●Identified opportunities for application optimization, and redesign.

[MAY 2012 – AUG 2014]: Ranstad India Pvt Ltd.

Role : Java Developer [MAY 2012 – AUG 2014]

Roles and Responsibilities

●Involved in the design and development of the entire application.

●Created UML diagrams (use case, class, sequence, and collaboration) based on the business requirements.

●Involved in designing and developing dynamic web pages using HTML and JSP with Struts tag libraries.

●Used JavaScript for client-side validation and Struts Validator Framework for form validations.

●Implemented PL/SQL queries and used Oracle stored procedures, and built-in functions to retrieve and update data from the databases.

●Used Eclipse for the development environment.

●Wrote JUnit test cases to test the functionality of each method in the DAO layer.

●Configured and deployed the web application using Tomcat Application Server

●Used Rational ClearQuest for tracking errors and bugs in the project source code

●Prepared technical reports and documentation manuals for efficient program development

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