848-***-**** / firstname.lastname@example.org
Planning, Designing, Developing, and Implementing Database Systems in Credit Repair, Utility, Education, Healthcare, Human Resources, Pharmaceutical, Financial, Mortgage and Insurance industries.
Extensive experience in defining Products & Services, Project Scope Definition, detail Project Planning & defining required Tasks, Business Requirements sessions with business user groups, Business Process Analysis, Cross Functional Specifications, Documenting business requirements related to pre-defined templates, Project Life Cycle and Data Warehousing (ETL).
Elicitation techniques such as market research, interviews, questionnaires, brainstorming sessions, focus groups, cost/benefit analysis and risk analysis.
Experience in using methodologies such as UML (Unified Modeling Language), OOAD (Object Oriented Analysis and Design), RAD (Rapid Application Development), Rational Unified Process (RUP) and APM (Agile Project Management).
Excellent in Business Process Identification and Business Process re-engineering to meet business needs.
Product Management experience along with Project Management, client and user interactions, and leadership responsibilities.
Ability to communicate effectively with multifunctional teams, product stakeholders, project teams including business, programmers and technical staff at all levels; strong written and verbal communication skills; preparing written communications and developing presentation material.
EDUCATION BS in Computer Science from New Jersey Institute of Technology
Progrexion – Business Analyst/PM November ’18 – April ’20
●Business Analyst/Project Manager for Progrexion’s credit repair business under all brands; Credit.com, CredittRepair.com, LexingtonLaw.com and Efolks.com. Including systems used by Sales, Marketing, Servicing teams and all customer facing Desktop/Mobile Apps.
●Successfully scoped, designed and updated all brands collecting consumer data with California Consumer Privacy Act by working with internal teams and third party vendors within budget and timely manner.
●Optimized all Customer Alerts throughout the credit repair life cycle across all brands to provide clear communication based on all three credit bureaus reports, identity theft and any other third party reported adverse records.
●Primary analyst for CreditRepair.com and LexingtonLaw.com brands’ Mobile Apps (iOS & Android) including Native and Webview related enhancements.
●Reported weekly status dashboards for ongoing Projects and BAU enhancements to project teams and executive managers.
●Proactively working through requested projects/enhancements from Product Owners, Marketing, Sales, Servicing, Payment Processing and Legal/Compliance teams and preparing backlog for monthly releases by scoping, creating User Stories and understanding Dev/QA teams’ work effort to ensure resource capacities per release.
●Authored project plans including costs, resource and risk analysis.
●Authored business scope/requirements docs, process & workflows and user stories.
●Active member of Data Science, Hackathon and Toastmaster sessions.
South Jersey Industries – Sr. Business Analyst April ’18 – October ’18
●Sr. BA consultant for SJI’s newly Acquisition & Merger program/project focusing on Data and Reporting.
●Evaluated and captured newly acquired companies’ existing reporting requirements at department, executive and regulatory levels.
●Identified all the source systems from structured data perspective and authored data conversion strategy for the target systems on SJI end.
●Initiated review sessions for existing SJI reports and gathered requirements to merge acquired companies’ reporting needs.
●Identified all the drives/locations for impacted users’ unstructured data and successfully migrated to SJI servers.
●Participated in reviewing/identifying impacted business processes for all functional teams and acted as a SME from data perspective.
●Contributed to the program’s roadmap for functional changes for all the impacted target systems based on identified business process gaps.
●Acted as a SME providing clarifications to BI developers and testing teams.
●Authored test strategy for overall Data program/project.
●Provide weekly status updates for Data Program at A&M Program level.
●Used JIRA to track reported enhancements, defects and data requests by either newly acquired companies, third party vendors and internal teams.
Vantage Production- Product/Project Manager July ’14 – February ’18
●Product and Project manager of Vantage’s integrated Mortgage product offerings which includes User/Contact Management, Marketing, Sales tools, Retail Sites, Referral Partners Center, Mobile App., LOS Integrations and Pricing Interface.
●Contributed to the company’s roadmap from Products/Services perspective to drive current and future business vision.
●Actively participate in company’s General Council meeting to review and prioritize ongoing opportunities & provide innovative product enhancements based on market research and discussing clients’ needs within appropriate time/cost estimates. Confluence for organizational level communication.
●Used Axosoft as helpdesk tool to track reported enhancements, defects and data requests by either clients or internal teams.
●Maintained positive relationships with service partners by delivering successful integration projects between internal (desktop and mobile app) and external systems (clients systems, loan originations, credit agency, pricing engines and any third party vendors). Help created revenue sources through partner services impacting company’s overall growth in mortgage industry.
●Authored and standardized company’s document requirements for each product/service that are released into production.
●Gather detail requirements for new enhancements by working with impacted internal and external stakeholders.
●Review and approve functional and user acceptance testing and reported defects.
●Review list of defects and open items with the project team and provide necessary update/status using JIRA and daily/weekly discussions.
●Evaluate discovered defects by clients and provide timely solutions/feedback.
●Review and approve software release cycles, training, marketing and customer facing material for respective projects to be compliant with SOC2.
Educational Test Service – Lead BSA April ’13 – July ’14
●Review list of enhancements with project owners and provide updates on weekly basis for ONE and RPM systems.
●Participate in Agile Methodology to provide estimates on various system updates and create functional plan for monthly releases.
●Create business and functional requirements after discussing system improvements with project owners and development leads.
●Create use case reports for each new enhancement using Power Designer.
●Generated BR, FR and Use Case reports for software testing team.
●Create test cases and test scenarios for updates to be tested in development environment.
●Provide clarification to development and testing teams.
●Review and resolve production issues by investigating existing functionalities and program/test data using SQL.
●Created manual/business process for existing functionality to on-board programs/tests from legacy system to new application.
PHH Mortgage – Sr. Business Analyst January ’11 – April ’13
●Review clients’ requests and provide high level time estimates/functional Requirement Plans for any new enhancements for mortgage origination and processing systems and provide.
●Create business/functional documents and acknowledge approvals from PHH/Client stakeholders.
●Initiate design and approach phases to meet desired functional requirements.
●Review approach documents and approve test plans/cases for each FR.
●Gather and document necessary requirements for supporting systems such as Pricing, Servicing and Document Management.
●Baseline business/functional requirements and generate Change Control Requests for any new changes.
●Provide clarification on requirements during development and testing phases on daily/weekly basis.
●Create and maintain issues and open items list for production support.
●Facilitate weekly team meeting to review issues/action items lists for resolutions to reduce financial/business risks.
●Work on multiple high-profile Client/PHH projects simultaneously to complete tasks in timely manner.
●Created BA Requirements Elicitation Process for client funded work stream.
●Provide guidelines to new team players on company’s various processes such as Req. Elicitation, Baseline, and Change Control to complete the project.
Horizon BCBS/FJA – Product Analyst May ’08 – December ’10
●Successfully gathered requirements for different line of businesses (Health, Rx and Dental) across all the market segment groups (Consumer, Small, Large, National, State, Public Sector, and Medicare)
●Performed Requirements traceability and managed changes to requirements for the application using confluence and CVS.
●Responsible for writing detailed descriptions of user needs, program functions, and steps required for development/ modification of the software programs.
●Actively involved in preparing technical and business documentation for the application in design, which could serve as future reference to the programmers, system developers and training team players.
●Communicated and maintained strong working relationship with various business groups such as Project development and clients regarding requirements and workflow.
●Authored the Data Requirement Documentation from the BRD and SRS and involved in data mapping exercise for upstream and downstream systems.
●Involved in Joint Application Development (JAD) sessions to define technology applications for business requirements.
●Created Use Cases for different components of the application.
●Worked with project team members (business and technical) to develop technical design documents, including business and system process models.
●Involved in UAT and managed defects and change requests.
Pfizer/DEA – Business Analyst May ’07 – February ‘08
●Communicated with the clients and business users to gather business requirements for new integrated platform by arranging extensive JAD and E-JAD sessions in person and through webex.
●Captured Meeting Minutes and distributed to all the attendees in timely manner and posted on project site for the references.
●Involved extensively in user discussions to assess the business needs for analysis of information and project scope.
●Developed UML Use Cases with emphasis on deliverables.
●Developed Business Requirements document and involved in the creation of Design document.
●Created Mockups for each of the functionalities to give better understanding of the business requirements to technical team.
●Worked closely with technical team to cater the requirements understanding and developing technical solutions and develop the software.
●Developed a detailed data flow and system design for the development team and assisting them to create the software architecture.
●Developed Function Hierarchy Diagram, Business Rules, and Process Flow Diagrams for the proposed solution
●Involved in database design and building the data warehouse process.
●Developed the ER Diagrams.
●Developed the use cases and defining the Business Rules for each task.
●Extracted & loaded data using ETL tool from different sources to DIF system.
●Developed UAT Scripts by working closely with business and testing team for business requirements.
●Created User Manual for the product for the end users training.
Wells Fargo Financial – Requirements Analyst February ’06 – March ‘07
●Facilitated meetings with the business users and other teams in the project to elicit the data requirements for the application.
●Prepared Business Requirement Document and Software Requirement Specification for the different functionalities.
●Authored the Data Requirement Documentation from the BRD and SRS.
●Created Use Case diagrams and Activity diagrams.
●Maintained the requirements in Rational Requisite Pro.
●Performed Gap Analysis with the gathered information and developed the DRD iteratively to meet the user requirements.
●Compared the data requirements with the existing repository to avoid duplication and to identify similarities.
●Involved in Rule Sessions in validation and gathering detail for data and rule elements.
●Worked with the Database Designers and acted as a Subject Matter Expert to answer their questions including test planning and execution.