CURRICULAM VITAE

PRATHAP. K

S/o J. Krishnamurthy

#**,********** ******

Behind SJ Intl School

Cheemasandra Village

Virgonagar Post

Bangalore - 560049

Cell: 078********

098********

Email: adc7kb@r.postjobfree.com

CAREER OBJECTIVE:

Looking towards a challenging environment to utilize my skills involved in BPO Industry that encourages learning and creativity providing exposure to new ideas, which stimulates professional and personal growth.

WORK EXPERIENCE:

1. Currently Working with: Getronics Solutions India Pvt Ltd.

From: 03rd June 2019 to till date.

Designation: Order Management Specialist

Process: Procurement process involving of Order Management / Buyer /

Purchasing Activities.

Nature of Work in Getronics:

I. Roles and Responsibilities Global Procurement:

Increasing purchasing proficiencies by reviewing requisitions for clarity, compliance, detail and obtained additional information when necessary.

Negotiate for the best purchasing package (in terms of quality, price, supplier agreements, term, delivery, and service) with suppliers and coordinate with suppliers to ensure an on-time delivery process for contracts were in compliant with regulations.

Negotiate with vendors for special price with contract terms and uploading the special price oracle with rebate process.

Create purchase orders and manage the end-to-end purchase order lifecycle including material and service delivery to meet maintenance schedules.

Enforced purchasing policies – Finalized the buying deal in coordination with the top management and sealed the purchase as per the state law and the firm regulations.

Enter and process all incoming sales orders received from partners / clients – EDI, web portal, email. Verify accuracy of client purchase orders.

Ensure compliance with entering and booking orders. Co-ordinate to update master data i.e. Ship To, Bill To, Vendor, Part, Price etc. with the support of technical team.

End to end involvement from converting quote to order. Ability to manage multiple clients/projects simultaneously.

Maintain and Update Master data such as adding / creating parts, adding / updating pricing adding / updating vendors received from clients / partners to ERP. Check quality and verify for accuracy of Bill Of Material / received quotations.

Enable bid pricing whenever possibilities of updates and changes in pricing received from clients / partners. Monitor all open purchase orders frequently and receive and fulfill the orders as appropriate.

Expedite and follow up with supplier Re: status of delivery, tracking etc. Request Return Material Authorization or return goods from Vendor in order to receive refunds, replacement or repair during the product’s warranty period. Issue call log and monitor and close for any open issues and discrepancies with the suppliers.

Monitor and track product returns from client. Collaborate with client via email / phone and resolve for any issues.

Lead the purchasing activities on day to day to support business driven projects in IT Procurement (hardware, software, telecom, and services).

Monitor and manage all open Purchase Orders by collaborating with the respective stakeholders in order to fulfil the Purchase orders.

Having frequent interaction with team members and partners in the execution of procurement that help them achieve significant value add in the form of analyzing, ensuring quality and editing the data to arrive at correctness of the transactions.

Manage request queues for priority assignments, and monitoring status such as ETA’s tracking of shipments, quality and delivery. Resolve any queries from suppliers diligently and quickly.

Gatekeepers for special procurement directives to insure execution of proper procurement policies. Monitor transactions at various phases of Purchase Requisition and Purchase Orders including dealing with return / damaged goods.

Proactive understanding of the bottlenecks and keeping the necessary stakeholders informed to take suitable actions.

Preparing month end reports and PPT for Monthly Business review and providing to management.

2. Worked with: Accenture Solutions Pvt Ltd.

From: 23rd June 2008 to 31st May 2019.

Designation: Transaction Processing Analyst (Subject Matter Expert), Level - 1.

Process: O2C – Order Management & AR & Cash Management.

OM: From 23rd June 2008 to May 2014

AR Dispute / Query Management: From: May ‘14 to 30th Nov ’15 & Dec ’16

Cash Management: 1st Dec ‘15 to 30th Nov ‘16

Nature of Work in Accenture

I. Roles and Responsibilities in Cash Management Team:

Preparing daily SLA report for the team, providing to management & discussing in team huddles.

Taking daily business close calls and updating the status to clients

Approving payments, transfers, cancellations, in bank

Updating daily metrics boards & OPEX reports

Making calls to bank and taking the clarification about the incoming funds, payments and updating to clients & the team

Downloading the bank details from bank tool and providing to clients

Getting the reasons for missing SLA from the team and updating to management, educating the team members about the criticality of SLA’s.

II. Roles and Responsibilities in AR Query Management (Billing Support) Team:

Responsible to work on AR Billing Inquiries / Requests / Payment Inquiries.

Generating Credit memos / Re-bills and sending to customers.

Closely working with collectors to resolve the customer disputes & get payments.

Handling client Queries / internal Queries & responding within the Time.

Handling Credit card inquiries / Credit card payment set up (wallet creation) for the invoices.

Closely working with internal teams to resolve the issues and supporting to other teams.

Providing Training to new joiners to the team.

Setting up the new customers in Oracle & creating the new address sites in system & Prospect creation.

Working on Remittance advices, providing the bank details to customers for make payments, creating relationships between the accounts, changing Payment terms as per the request, Preparing Vendor details and providing to customers, Responsible to work on customer Purchase Orders.

III. Roles and Responsibilities in Order Management Team:

Processing sales orders by seeing to it that orders fulfill all contractual policies & agreements and then invoicing the same orders as per the customers’ requirements & revenue recognition criteria’s and verifying that the invoices reaches to the ultimate customers

Generating Credit Memo’s (RMA) and reversing the revenue if the customer has not paid the invoice or rebilling the closed invoice with any modification / customization on it as per the customer requirements.

Scrutinize revenue deferral entries if all revenue recognition criteria’s are not met or if there is an undelivered element exists.

To support Team lead, on day to day activities like monitoring reports, process operations etc…….

To identify process improvements and drive changes.

Running reports and updating the daily metrics, updating OPEX documents (3 by 3, individual metrics, RCA, FMEA).

Handling queries through E-mails and telephonic.

Running EDW reports to reconcile the data of the team.

Auditing the team work on daily basis.

Sharing OPEX fundamental practices within the team.

Attended basic OPEX classroom training in Accenture and received the certificate.

Application: working the above said process in Oracle ERP 11i and now R12 (Enterprise Resource Planning) as an end user (order processing & invoicing) and EDW (Enterprise data warehouse). Web Ordering Tool (WOT), Sales Force (SFDC). Citrix, Elite.

3. Worked in IGS (Indecomm Global Services (India) Pvt., Ltd), Adugodi. Bangalore. As a Jr. Executive from 06, Feb 2006 to 19 Jun 2008.

Project Information:

Project : “Florida, Utah”

Domain : Title Insurance (Mortgage Process)

Client : U.S.A.

Roles and Responsibilities:

Designation: Jr. Executive

Job involves: Analysis, processing and QC.

Pulling documents related to the On-line Orders to create a whole package

Processing and Disbursing On-line Orders through “CITRIX” Tool

Generating reports and reporting to Production Lead.

TRANSITION EXPERIENCE:

Transitioned order management, AR and order to cash process for multiple Clients. Successfully transitioned with great feedback from Client. (NCR, LinkedIn).

Worked from client location LinkedIn (Bangalore Location), from June 14 to Oct 15.

Successfully transitioned Procurement process in Getronics office.

GOALS SCORED & ACHIEVEMENTS:

Worked as an acting team lead (Operations) on team lead vacations and absence

As a SME, successfully handled new part of the process transition with the team strength of 6 people in team lead absence

Received Appreciations from clients for the good work done.

Got monthly summit Award & Quarterly awards

Received Celebrating performance points

Proactive in handling client escalations through proper channels.

Trained the new joiners in the team & Shared best practices with the team

TECHNICAL SKILLS:

Applications : MS-Office, WOT, SFDC, Oracle (ERP), CITRIX

Platform : Windows 95/98/2000/XP/NT

Typing skill : Junior Typewriting in English

Degree/

Certificate

Discipline/

Specializations

Name of the Institution

M.B.A.

FINANCE

M.K.UNIVERSITY. MADURAI

(passed out in NOV 2012)

54.76%

B.A.

Bachelor of Arts

Govt. First grade College,

Chintamani, Kolar Dist.

Bangalore University

PUC

History

Economics

Political Science

Logic

Govt. First grade College,

Bangalore University

SSLC

None

Govt. Boys High School

EDUCATION:

PERSONAL DETAILS:

Name : Prathap. K

Father Name : Krishnamurthy. J

Date of Birth : 02-06-1978

Marital Status : Married

Languages Known: English, Hindi, Kannada, and Telugu

Interest : Listening to Music, Playing Cricket.

I here by declare that the above information furnished here is true to that of my knowledge and belief.

PLACE : Bangalore

DATE : (PRATHAP. K)

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