Sales Customer Service

VIVIA HOLLAND

**** **** ****** ** ***** Fe, Texas 77517 • Cell: 318-***-**** • email: adc7hh@r.postjobfree.com

PROFESSIONAL SUMMARY

Friendly and reliable licensed cosmetologist/esthetician Desires a career change into the field of travel related sales position.

30+ years experience in upscale salon/spa industry, stylist & product sales.

Consistently maintains the highest standards of profesionalism and service. Ability to work in busy invionment, back to back scheduling, maintaining utmost professional standards in customer service relations. Ability to up sale products in order to meet clients skin care needs.

SKILLS SUMMARY

Microdermabrasion

Chemical peels

Customer service oriented

Knowledge of body scrubs

Knowledge of body wraps

Employee training and development

Full body waxing (lip, brow, facial, bikini, Brazilian and IPL hair reduction)

Eyelash/eyebrow extensions

Eyebrow henna tattoo

NuSkin anti-aging micro current treatment

Professional demeanor

Excellent Team player

Creative

Guest services expertise

Spa retail sales

Knowledgeable in skincare and skincare product information

WORK HISTORY

2016-2019 Independent contractor booth rental/ 1099 laborer.

2015-2012 Esthetician/Stylist Self-Employed

2012-2011 Esthetician/Stylist Looking Good

Bossier City, LA

2010-2008 Esthetician Lavender Shoppe Day Spa

Shreveport, LA

2008-2004 Esthetician/Stylist Hello Gorgeous Day Spa

Shreveport, LA

SUMMARY OF QUALIFICATIONS

I have been in the salon/spa industry for 30+ years. Completing required training in these areas:

Use and procedures of microdermabrasion treatment, chemical peels, IPL hair reduction and makeup application

Full-body lip, brow, facial, bikini and Brazilian waxing

Greet client in a warm, welcoming manner upon arrival for appointment, extending to treatment room area

Analyze skin condition and make appropriate product recommendations

Develop individualized therapeutic skincare programs

Able to perform 30+ facials or skincare related procedures per week

Recommend retail products for clients home usage

Foster a friendly, warm and exceptional customer experience

Able to handle busy schedules and stay on top of key deadlines

Carry out administrative tasks, including product inventory checks, charting and consultations

Suggest appropriate therapy, based on current health of client

Stock treatment rooms with proper supplies

Notify supervisor of supply needs to ensure necessary items are in stock

Assist manager with daily spa operations, including opening/closing procedures

Resolve customer complaints and facilitate conflict resolutions

Discuss procedures and treatment options with client

Perform specific-need, antioxidant, anti-aging microdermabrasion facial services

Advise client on proper home care regimens

Inform guest of appropriate products available to increase retail sales

OTHER AREAS OF COSMETOLOGY EXPERIENCE/EXPERTISE

Hair Stylist

Cutting & Styling

Hair Color

Highlights/Cap & Foil

Razor Cuts

Clipper Cuts

Military Cuts

Flat Top

Excellent Customer Relations

Proven Ability To Build Repeat Base

EDUCATION

Northwood High

Blanchard, LA

1977

Victoria Cosmetology College

Victoria, TX

1982

Bossier Parish Community College

Associate of Arts studies

2003-04

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