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Administrative Assistant Customer Service

Madison, WI
May 13, 2020

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Mary Jo Rowbottom

**** **** ****, ********* ***

Madison, WI 53713



Initiative-taking. Creative. Resolute. Flexible. Works independently & as a collaborator. Completes assignments in a timely manner. Detail conscious. Analytical person. Excellent communication skills. Resourceful. Adaptive learner. Adapts easily to challenges. Organized. Computer skilled.


Corsearch Madison, WI June 2018-April 2020

DUVS ANALYST: DUVS stands for Digital-In-Use-Verification. Completed DUVs sections of Trademark research reports through an online Web results platform through the Chrome browser.

Corporation Service Company Madison, WI November 2008 -June 2018

OPERATIONS SPECIALIST: Handle all editing and proofreading of Trademark and Logo reports from formatting to taking snapshots for website pages. Working with a litigation management system entering data from service of process legal documents and scanning them to the proper recipients.

American Society of Agronomy Madison, WI November 2006 – May 2008

CERTIFICATION SPECIALIST: Certification specialist handling all aspects of the certification process, from inception, to support and maintenance of the certification. Duties include correspondence to applicants, certified individuals, and board members. Other duties include data entry, mail, and acting as the liaison between the boards and the applicants, certified individuals, and educational service providers.

Organization Services, Inc. Madison, WI September 1998 – November 2006

ADMINISTRATIVE ASSISTANT: Handle all administrative duties related to responsibilities within a Trade Association, such as answering telephone calls & directing calls, data entry, general filing, open, date stamp, & distribute mail. Other duties include completing correspondence to and from applicants and apprentices, as well as, arranging and organizing all tasks necessary for successful major Trade Association functions.


Wide background as Office Manager, Administrative Assistant, and Receptionist, requiring the maturity and ability to adjust and accomplish a variety of duties, such as answering multiple line phones, customer service, billing, cash handling, deposits, maintaining records and inventory, letter writing, creating newsletters and forms, organizing workshops, as well as, the daily opening and closing of the office. Carrying out detail-oriented tasks and performing duties in a knowledgeable, responsible, sincere, satisfactory, and friendly style.


Harper Community College Palatine, IL

Successful completion of Business Management, Personnel Management, and Data Processing courses.

REFERENCES: Available upon request.

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