I am a university student eager to use my strong customer service experience and communication skills to provide outstanding service to a range of clients. I am keen to develop new skills to complement my studies and to progress in the customer service industry.
M.E Lazerte High School Edmonton, AB
Partial IB Student 2015
Enrolled in Bachelors of Commerce
Interpersonal skills 2014- 2016
I have extensive experience in customer service, which has helped me to develop strong interpersonal skills. I get along well with others and always conduct myself with the utmost professionalism.
I am a confident communicator, having developed strong verbal communication skills in my customer-facing roles. I am able to clearly provide information and interact with customers in a friendly manner.
The McDonalds Industry is a busy environment in which I have had to quickly develop the ability to effectively multi-task jobs in order to manage my various responsibilities. I am able to manage my time and work without supervision.
July 2014 – May 2018
Guest Experience Leader, McDonalds Manning and Delton
I ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere.
I Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
I Develop tactics that create an engaging environment where all Associates work together as a team, have fun and show genuine appreciation for our Guests and each other
2018- November 2019
Demonstrate accurate use of forms, coupons and special offers.
Provide prompt, efficient and friendly customer service.
Assist in maintaining the integrity of the scanning system.
Maintain check out stocked with all supplies required.
Be familiar with all sales and sale items, understand shelf labels and signage.
April 2019 – June 2019
Manages pick ticket orders.
Pulls warehouse items from the shelves based on number, size, colour, quantity, and quality requirements.
Ensures that orders are accurate. Stages items correctly for delivery.
2019-present (On call job)
Monitor operations to ensure that they meet production standards.
Recommend adjustments to the assembly or production process.
Inspect, test, or measure materials or products being produced.
Measure products with rulers, calipers, gauges, or micrometers.
I love to play Basketball and Soccer
I’m involved in the Somali community with helping the youth out
REFERENCES UPON REQUEST