Monica N. Short

***** ****** **.

Parma, Idaho **660

208-***-****

adc7g0@r.postjobfree.com

OBJECTIVE: Enthused, reliable individual with extraordinary customer service skills looking to become an asset to a medical team to earn additional valued practices as a medical assistant. QUALIFICATIONS:

Patient Scheduling

Bookkeeping/Filing

Injections

Venipuncture

Sterile Field &

Asepsis

UA’s

Charting

EKG

CPR & First Aid

Certified

Vital Signs

Patient Education

Capillary Sticks

Patient History

Hippa Knowledge

Data Entry

EDUCATION:

Carrington College - Boise, Idaho M.A. Certificate Program CPR/First Aid Certified

Vallivue High School - Caldwell, Idaho High School Diploma PROFESSIONAL EXPERIENCE

St. Luke’s Rheumatology-CMA 06/2014-11/2019

Performed phlebotomy. Collected, received, and processed specimens from patients per provider orders. Maintained a clean and sanitary space. Provided patient care, and support. Assisted in clinic when needed. ABC Club Daycare & Preschool - Teacher 08/2013-06/2014 Cared for children who range in age from infants to five years of age. Tasks include preparing meals, diapering, toilet training, interacting with children, communicating with parents & cleanliness of the center. Planting Seeds Child Care & Learning Center - Teacher 07/2012-07/2013 Garcia, Monica MA

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Planting Seeds Child Care & Learning Center - Teacher 07/2012-07/2013 Cared for children ranging in age from infant to twelve years. Tasks included teaching specific curriculum, diapering, toilet training, preparing meals & cleanliness of center while managing all children in a safe environment.

New Horizon Academy - Teacher 10/2009-07/2012

Created a safe, comfortable, and fun atmosphere for children who ranged in age from two- four years of age. Taught self-help skills, maintained children’s attention during group time, implemented indoor/ outdoor activities and demonstrated patience and understanding while managing children. Teleperformance - Customer Service Representative 10/2007-06/2009 Tasks included taking incoming calls and providing outstanding customer service by answering all questions and concerns from customers in regards to their wireless service. In home daycare provider - Daycare Provider/Owner 10/2002-10/2007 Cared for children between the ages of 0-12 in my home. Provided a safe and loving atmosphere and created activities for all children.

Wal-Mart - Cashier 04/2001-10/2002

responsibilities included prompt and friendly customer service, running registers, restocking merchandise, and store cleanliness.

DirecTV - Customer Service Representative 01/2000-04/2001 Tasks included taking incoming calls and providing excellent customer service by answering all questions from customers in regards to their satellite service such as billing, programming, and troubleshooting.

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