Maryse "Mo" Nieves

**** ********** *****, ***********, ** 20120 • 703-***-**** • adc7fi@r.postjobfree.com

Professional Summary

Hardworking and experienced individual with over 30 years' experience in strong analytic, strategic, and critical thinking skills people-reading skills, executive business techniques, and ability to use the knowledge gained from past experiences to guide in the best solution for the client and company. Strong interpersonal, managerial, and leadership capabilities, including the ability to effectively direct assignments, assess and manage performance, and support personal and professional development of all levels of personnel.

Skills

Word, Excel, Sales Force, Power Point, ADP, HRM, and Quick Books and Sherpa

Negotiate contracts

Customer service experience/training

Networking

Presentations/Proposals

Trade shows/Marketing

Work History

Project management

Strategic planning

Client presentations

Individual and group instruction

Conflict resolution

Logistics coordination

Team management

Executive Director 05/2019 - 12/2019 DEX Imaging, Inc. – Northern Virginia

Strong interpersonal, managerial, and leadership capabilities, including the ability to effectively direct assignments, assess and manage performance, and support personal and professional development of all levels of personnel.

Perform a comprehensive range of direct executive office support for designated Senior Executive(s) and other members of the senior leadership team.

Excellent communication skills, including the ability to write clearly and effectively, exert influence on senior leadership, communicate effectively with people at all staff levels (both internal and external to the organization), brief management on reviews and findings, and organize and edit written reports of varying length and complexity.

Maintained a “focused” mentality to handle the constant interruptions and numerous projects to include employee performance, corrected problems and increased efficiency to maintain productivity targets for the executive level meetings.

Maintained a schedule of appointments that involves determining the importance of the issues for each meeting and following protocol procedures to contacting principles

Educated staff on strategies for handling difficult customers and challenging situations.

Mentored 7-member team in applying effective techniques to deliver top-notch customer service.

Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives on behalf of the executive leadership team.

Maintain an efficient office environment to include ordering, securing and approving all office products.

Executive Manager 09/2017 to 03/2019 DCA Imaging Systems – LANHAM, MD

Assist executive team to grow client base from net new prospects to include rapport building, in-depth analysis of office environment to uncover current challenges and make recommendations of remedy to include hardware, software and IT Solutions.

Coordinate the workflow of multiple critical issues within a continuously adapting schedule for the assigned executive team, cognitive of the criticality, sensitivity and confidentiality of the issues.

Involvement with Networking events as instructed by executive team to grow business through referrals. Professionalism and maturity to meet expectations on behalf of company owners.

Prepare and maintain all activity with prospects and clients in database to remain current.

Complete in-house demonstrations for hardware and software solutions and coordinate implementation of these solutions in an organized and professional manner.

Prepare proposals, conduct walk-throughs and answer any/all correspondence with clients on behalf of leadership team and company President.

Handle client reviews on a quarterly basis to include all billing, service, and any issues with account to ensure a white glove customer service experience.

Make appointments, travel arrangements and itineraries; assembling or ensuring that packets of information or briefing materials are prepared. Assist and inform executives of problems arising in their absence.

Executive Assistant, 12/2014 to 08/2017 TML-XEROX – MANASSAS, VA

Advanced experience in leading multidisciplinary teams, leveraging the knowledge and skills of subject matter experts from various disciplines to effectively support inspections.

Excellent communication skills, including the ability to write clearly and effectively, exert influence on senior leadership, communicate effectively with people at all staff levels (both internal and external to the organization).

brief management on reviews and findings, organize and edit written reports of varying length and complexity.

Formulate, direct and coordinate marketing activities and policies to promote services, working with advertising and promotion managers such as local civic associations, metro, malls etc.

Resolve customer complaints regarding sales and service so as not to negatively affect reputation on behalf of company President.

Manager, 10/2008 to 09/2013 METRO REGION PET CENTER – ANNANDALE, VA

Surpassed growth targets and revenue projections by coordinating and scheduling PET/CT scans at center and targeted new markets and increased sales 29% first year.

Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective healthcare accounts. Executed successful budget, talent and sales campaign development. Monitored patient imaging approval trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Education - BS: Criminal Justice GPA: 3.8 – Dean’s List Virginia Tech Blacksburg, VA

Accomplishments: President's Club for exceptional work ethic 2016 and 2017 and Volunteer of the Year Award 2016

Affiliations Dulles Regional Chamber of Commerce 2015 to current committee member, Nexco B2B networking group and Million Cup Member Networking Group.

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