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Customer Service Accountant

Brampton, ON, L6Y 5E7, Canada
May 14, 2020

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Email :

Address : ** ******’s Cres, Brampton, Ontario, L6Y 4V1

Phone : 1-437-***-****


Highly energetic and motivated. Adaptable to ever-changing circumstances. Love new challenges. Extremely result and customer oriented. Excellent leadership, team management and problem solving skills. Open minded, hardworking, punctual, ability to work in a team and individually. Strong work ethics, detail oriented, professional ethics and reliable. More than 20 years’ supervisory experience in accounting and finance in the Telecom Industry. Fully bilingual and French being my first language. Moved to Canada with PR status on 10th August 2018.


Account Receivable/Billing and Payable Co-ordinator – Willard manufacturing Feb 2020 to date

Full invoicing/billing responsibilities

Clean up all outstanding AR

Perform vendor statement reconciliations

Full responsibility for cash management

Daily Bank Reconciliation and reporting

4 -week cash forecast detailing receivable and payables

Managing cash balances and foreign currency exchange transaction

Performing weekly check runs according to approved forecast

Performing Monthly Bank, Accounts Receivable, & Accounts Payable Reconciliation

Performing Interco balance sheet reconciliations

Convert all customer and suppliers to EFT payment

In charge of Account receivable and accounts payable

Approve new customers – credit bureau search

Ledger entries

Senior Accountant- Rova products Inc, Canada Dec 2019 to Feb 2020

In charge of Account receivable and accounts payable

Approve new customers – credit bureau search

Ledger entries

Produce monthly trial Balance and financial statement

Produce monthly MIS

Produce weekly and monthly cash flow forecast and statement

Negotiate short term loans with Banks

Produce monthly budget

Overview the supply chain and perform inventory counts

Perform fixed assets inventory count and reconciliation

Collections Officer (Bilingual)– Canada Revenue Agency- British Columbia April 2019 – October 2019

Initiate contact with taxpayers, their representatives, and third parties to gather information and documents.

Collect outstanding amounts and resolve/refer compliance issues for an assigned workload.

Review and analyse account and taxpayer information to establish filing reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery.

Respond to mail, telephone and in-office enquiries and complaints from taxpayers and representatives.

Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events.

Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency’s interests.

Make recommendations for relief considering fairness provisions, remission guidelines, or write-offs.

Bilingual (French) Dealers Accounting Clerk – Chubb Fire and Security- Mississauga - Feb 2019 – Mar 2019

Enter new dealer and customer accounts in ABM

Process updates to existing accounts and posting registers

Create KPI slides for the dealer team. Manual payment process and create manual service invoices

Generate report of outstanding invoices at end of month and audit and approve intercompany charges

Balance dealer statements and assisting dealer account representatives with data entry

Create and revise billing codes in the Acknow system (ERP)

Process dealer payments on a monthly basis and responding to dealer inquiries and distribution of all mail and faxes

Assist GA team with month end postings

Run various reports requested by management and provide them with a summary

Bilingual (French) Customer Service officer – Scotia Bank- Scarborough Oct 2018 – Feb 2019

Take at least 60 daily inbound customers calls

Identify customers banking needs and provide customized solutions that result in a memorable experience to the customers.

Demonstrate passion for superior customer service and problem-solving abilities

Acquire indebt knowledge of products and services to field a high volume of interactions with Canadian Banking customers and offer them personalized advice and solutions.

Be self-directed, performance-oriented in order to resolve immediate customer enquiries to 100%


A 100% call resolution in three months period

A customer satisfaction of 9.5/10 over three months period

Manager Credit Control, Mauritius Telecom 2014 – 2018

Supervised and lead the credit control department. Managed 16 staff

Implement and review the strategic credit control objectives of the company.

Review credit control operational procedures that brings 100% efficiency.

Improve customer relationships and improve company liquidity


Successfully implemented new MIS tool that enabled better decision making in the short term.

Managed the migration to a new credit control software. Organized and trained staff with 100% satisfaction.

Write off old debts (data cleansing) and the reversal of old provisions that increased profitability by 10%

Set up a dedicated call center team for credit control and recovered old debts by 50%

Improved recovery ratio and liquidity position by reducing the credit period by 15 days

Reviewed the dunning procedures and introduced legal actions within three months thus improving recovery by 5%

Introduced a new system for the provision of bad debts as per IFRS. Increasing profitability by 2%

Successfully set up a credit control committee that reviews credit control results weekly

Financial Controller, Mauritius Telecom 2008 – 2013

Implement strategic financial objectives of the company. Ensure a 95% goals achieved.

Monitor yearly budget preparation, examine monthly dashboard, prepare, analyze and report on monthly OPEX and CAPEX, monitor provisions and analyze budget estimates and report to the board.


Reduced OPEX by 20% following the introduction zero based budgeting

Implemented and conducted risk analysis in the finance department

Provided IFRS training twice yearly to all accounting staff thus saving training cost by $1million

Successfully migrated the budgeting system to Oracle finance within three months

Eliminated unnecessary costs by 20% through analyzing the cost drivers.

Successfully carried due diligence report for three overseas acquisitions.

Calculated WACC of the company and improved new project evaluation using NPV and IRR

Accountant - AR, AP, Supply chain and fixed asset, Mauritius Telecom 1998 to 2008

Managed and supervised 40 staff of the accounts receivable and payable department.

Managed and supervised 6 staff the fixed asset department

Managed and supervised 16 staff in the supply chain department


Successfully introduced staff performance measurement system.

Eliminated the issue of hard copy invoices replacing by soft copy of invoices sent to customers. Saved posting costs to 25,000 customers.

Cleared all unallocated payments received from government bodies to the amount of $5 million.

Introduced the system of automatic issue of statement of account to 25,000 customers

Implemented record keeping from hard to soft copy saving substantial paper cost and storage cost

Successfully implemented VAT in the company and conducted training for 1500 staff.

Performed data cleansing by eliminating insignificant amount due by debtors about $1 million

Implemented wire/bank transfer payment to all customers within six months.

Cleared all outstanding invoices ($10M) through creditors circularization

Performed successfully fixed assets inventory and reconciliation within six months

Cleared substantial WIP that was pending capitalization around $ 3 million

Successfully implemented the recognition and measurement of assets impairment in the system.

Implemented a supply chain committee to efficiently manage stock items. Reduced overbuying by 75%.

Saved substantial holding costs by outsourcing storage of fixed assets equipment

Successfully implemented the computerization of the procurement department

Saved huge costs and increased liquidity by setting umbrella agreement – recommended by France Telecom Group.

Actively involved in the GSM implementation projects, high level negotiation with overseas suppliers, resolving issues and disputes, participate in the Tender board, pricing of obsolete and slow moving stocks items.


Investigate fiscal fraud cases and carry researches on taxpayers (Banks, Property, Credit bureau….)

Call tax payers and conduct interviews with taxpayers and their authorized representatives.

Visit the tax payer premise and analyze books and records

Raise assessments based on available information.

Prepare cases to the tax appeal tribunal following objections from the taxpayer

Attend tax appeal tribunal

Achievement – Ranked first at the final exam for the inspector of Taxes




Canadian Equivalent by WES

April 2019

CPA. CGA Member (Ontario/Canada)

June 2005

MBA, University of Leicester, UK

Master Degree

February 2004

FCCA - Fellow Chartered Certified Accountant, UK

4 years Bachelor degree

Contact this candidate