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Customer Service Manager

Location:
Baltimore, MD
Posted:
May 14, 2020

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Resume:

I am a Certified Food Service Manager (including TiPS) with over twelve years of experience and extensive managerial background in the following areas: shift open/close, cashier management, staff scheduling and time management, payroll management, trade show manager, vendor management, liquor and material ordering, inventory management and new hire training. Demonstrated leadership and integrity with excellent ability to motivate staff.

Experience

Holy Cross Hospital Silver Spring, MD

Food Service Supervisor September 2019 – Present

Develop and implement weekly promotions for customers and optimize product arrangement to boost sales

Inspect equipment; hire and manage contractors for any repair or maintenance. Conduct monthly sanitation and safety checks and develop inspection report.

Conduct regular quality checks of prepared food items, including taste, portion size, temperature and presentation. Work closely with struggling employees to improve their quality of work.

Plamondon Enterprises, Inc. Roy Rogers Rockville, MD

Assistant Manager January 2018 – September 2018

Managed all orders and scheduling; supervised store employees to ensure high quality customer service.

Controlled inventory of food and equipment; reported shortages and discrepancies.

Trained workers in food preparation, customer service, sanitation, and safety procedures.

Sinai Hospital/Life Bridge Health Baltimore, MD

Food Service Supervisor July 2012 – January 2018

Managed inventories and costumer’s promotions to increase sales.

Verify completeness of product shipments; record and report any discrepancies or damage; maintain invoices for unit clerk

Examine equipment; engage and manage contractors for maintenance. Managed and inspect sanitation and safety checks.

Controlled prepared food items. Assisting employees to improve their quality of work.

Marriott Corporation Bethesda, MD

Restaurant Supervisor March 2005 – June 2012

Managed over $4M of annual sales revenue and oversaw an average annual increase in sales revenue of 10%

Managed and resolved all customer service complaints.

Conducted financial activities such as cash handling, deposit preparation, and payroll.

Bank of America Bethesda, MD

Senior Teller April 2008 – November 2011

Cashed checks after verifying signatures, reconciling written and numerical amounts, and ensuring sufficient funds in debited account.

Examine checks for endorsements and verify other information such as dates, bank names, name of person/organization receiving payment and legality of the documents.

Starbucks Coffee Corporation Potomac, MD

Assistant Manager February 2005 – April 2008

Achieved top 3 ranking in regional sales during my term.

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and customer service.

Small Retail Business Tehran, Iran

Owner and Manager May 1987 – November 2004

Certifications and Licenses

ServSafe Food Protection Manager Certificate - 2018

Training for Living Our Core Values (LOCV)/Living the Gold Standards (LTGS), Genuine Care Service Excellence (MHR) - 2010

Alcohol Server Training - 2008

Certificate of Food Service Manager - 2007

Training for World Class Customer Service for the 21st Century Management), Intervention Procedures (TIPS), Supervisor SPIRIT – 2007



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