Michael Klein

**** *. ******** ******, ************, PA 19134 ~ 267-***-**** ~ adc789@r.postjobfree.com Profile

Professional with electrical training and a background in customer support. Track record of exemplary craftsmanship and communication, resulting in a satisfied customer base. Education

Orleans Technical College Graduated 2016

Philadelphia, PA

Electrical Technician Diploma

• Solid understanding of electrical theory, Ohms Law and commercial and residential calculations

• Worked on various projects including full residential Rough In, within a team structured environment under direction of instructor with over 20 years of experience in the field

• Applied electrical theory and related knowledge to test and modify operational electrical machinery, electrical control equipment, and circuitry in industrial and commercial equipment

• Developed wiring diagrams, blueprints and layout drawings for specifications of systems and equipment modifications and expansion

• Assisted in a class team environment in planning a layout and installing and repairing wiring, electrical fixtures, apparatus, power lines and breakers and control equipment Arcadia University Graduated 2014

Glenside, PA

Bachelor of Arts in Sociology

Experience

Comcast Philadelphia, PA

Home Security & Communication Technician April 2016 to Present

• Survey properties and perform installation and troubleshooting of cable, internet, and phone services

• Run cable from the tap to the Point of Entry (POE) at customer’s premises. Perform grounding and run lines to each outlet in the home

• Evaluate customers’ security system needs based on home’s location, blind spots, and entrances. Install and test security equipment and educate customers on its usage Building 21 Philadelphia, PA

Helpdesk Technician October 2015 to April 2016

• Assisting in fulfilling an administrative roll tracking computer damages in online database and communicating with students and staff of Ferguson elementary regarding the repair process

• Organizing storage room and cataloged inventory of incoming and outgoing electronic devices.

• Preforming troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems, network components and connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions.

Aerotek Staffing King of Prussia, PA

Shareholder Service Specialist April 2015 to August 2015

• Compiled information, such as status of mutual fund accounts, personal references and bank accounts to fulfill subscribers' requests

• Copied information onto form to update information for mutual fund record on file and for computer input

• Telephoned subscribers and financial institutions to relay requested information and electronically submit data obtained

Insight Global Staffing Conshohocken, PA

Computer Technician November 2014 to February 2015

• Responsible for troubleshooting and problem solving, fixing and reinstalling software and hardware, and maintaining the company network

• Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer systems, network components and connectivity, desktop configuration, printers connectivity, and network access issues regarding permissions

• Repaired and upgraded software for PC systems, prepared and processed upwards of 75 computers each month

Arcadia University Glenside, PA

Audio Visual Student Manager May 2010 to August 2014

• Operated audiovisual and sound-reproducing equipment to provide or complement university and public service programs

• Operated motion picture projecting equipment to show films in auditoriums and lecture halls for entertainment and enlightenment

• Served as liaison for Arcadia University to outside entertainment and educational clients

• Responded to written and telephone requests for equipment based on the department supervisors master schedule

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