LISA WALLACE

*** **** **** ****** • Maitland, Florida 32751 • 407-***-**** • adc781@r.postjobfree.com

PROFILE A highly motivated, educated and qualified professional is seeking an opportunity with a growth-oriented company that would offer the opportunity for advancement while effectively utilizing prior experience and proven track record of success in the areas of:

Management Marketing Sales Administrative Operations Human Resources

Background: ● Implementing administrative systems and operational procedures to achieve optimum efficiency

● Experienced in achieving and exceeding sales goals by capitalizing on new business opportunities

● Creating effective marketing strategies; devising successful sales techniques and presentations

● Finding innovative ways to generate customer interest, build repeat business and establish a customer base

● Providing exceptional service to optimize customer retention and secure referrals

● Hiring, training, supervising and evaluating personnel; motivating staff to facilitate team performance

● Handling human resources, payroll, accounting and audit preparation

● Proficient in the use of Windows, Microsoft Word, Publisher, Excel, Outlook, Access, PowerPoint, Internet Explorer, Safari, QuickBooks, Hyper Studio, Netscape Composer and other specialized software

Strengths: Excellent managerial, organizational and communication skills...able to handle people with enthusiasm and confidence...proven decision-making, problem-solving and time management skills...a results-oriented, goal-driven and highly motivated individual, exhibiting integrity and a strong work ethic.

EXPERIENCE TIP TOP ROOFING CO., INC., Orlando, Florida 05/06 - Present, 02/02 - 04/04

Leader of Human Resources / Marketing Manager - Responsible for performing human resources and marketing functions for company that specializes in various types of roof systems, re-roofing, roof repairs and seamless aluminum gutter systems on commercial and residential projects. Responsibilities include:

● Creating and implementing marketing strategies to promote products and services in a 5-county area.

● Processing all new hires, including verifying all documentation and references.

● Managing payroll, group health insurance, and the preparation of all financial records for the accountant.

● Ensuring adherence to all D.O.T. and O.S.H.A. requirements on an annual basis.

● Consistently commended by Workers= Compensation auditors for excellent organization of records.

● Assisting the company President and Vice President in coordinating projects that utilized 12 work crews and over 70 employees throughout a 5-county region.

● Obtaining all City/County permits for projects totaling $7.5 million annually.

● Assigned responsibility to manage the Seamless Gutter Division, including sales, estimating, ordering and delivery coordination. During tenure, the division achieved the highest sales in the company=s history.

SKINSATIONAL DAY SPA, Carlsbad, California 06/04 - 11/04

Spa Coordinator - Accountable for managing the daily operations of a day spa, including:

● Training new staff in accordance with company quality standards.

● Scheduling front desk and reception team to ensure coverage and optimize customer service.

● Implementing advertising and promotional programs to facilitate the achievement of all sales goals.

BANANA REPUBLIC, Winter Park, Florida 12/97 - 02/02

Assistant Store Manager / Merchandising Manager - Involved in all aspects of sales, store management and merchandising for major retail chain, including:

● Following initial employment as a part-time holiday Sales Associate, hired full-time and subsequently

promoted to Assistant Store Manager within one year.

● Hiring and training new employees, as well as providing Manager Development Training.

● Overseeing daily operations to ensure optimum efficiency and profitability.

● Partnered with the Area Visual Manager to conduct merchandising training at other stores in the district to provide a consistent and recognizable visual image to the customer.

● Recognized as the Top Merchandiser in the District for exceeding store sales goals.

● Member of the Top Performer Club for three consecutive years.

EDUCATION FLORIDA SOUTHERN COLLEGE

Bachelor of Science Degree - Marketing Management, Cum Laude, April 2003

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