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business analyst

Grove City, OH
May 14, 2020

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Sunaina T



Business Analyst with more than 8 years’ experience in the financial services, banking, healthcareand insurance industries. Have in-depth understanding of business analysis, requirement analysis, process modelling, process flow and quality assurance skills using different methodologies.

Hands-on experience in a variety of projects involving the customization, design, development, implementation, and testing systems to support Management in day-to-day business operations

Extensive knowledge in Business Process Engineering, Rational Unified Process (RUP) and in all phases of the software development life cycle (SDLC)methodologies such as Waterfall, Agile including analysis, design, development and testing of software

Expertise in design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specification Document (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents

Proficient in using UML in behavioural, structural and architectural modelling in creating Use Case, State chart diagram, Activity diagram, Class diagram, Sequence diagrams, Entity Relationship diagram (ERD), Process flow diagrams and Data Flow diagrams (DFD) using Microsoft Visio and Lucid Chart

Organized Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT groups for analysing requirements, creating prototypes and user interface (UI)

Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements

Experience in conducting GAP analysis, requirements gathering sessions, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis

Comprehensive experience in conducting and documenting the AS-IS and TO-BE processes

Experienced in writing User stories and handling the Requirement Churn.

Created defect tracking, Problem severity and reporting system using JIRA, Confluenceand HP Quality Centerand reviewed them in subsequent iterations of the application development process and facilitated Triage meetings.

Developed and maintained Agile artifacts; sprint backlog, burn-down chart and Involved in Scrum events such as Backlog Grooming and Story-Point Estimation.

Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Call, Sprint Review, Sprint Retrospective Meeting.

Reviewed Test Scenarios, Test Cases and Test Execution strategies

Facilitated the User Acceptance Test (UAT) sessions with the defined Acceptance Criteria and with references for users by writing and maintaining user documentation and other training needs

Strong MS Excel skills in making pivot tables, working with different function types such as VLOOKUP and performing data-oriented slicing and dicing

Designed and deployed rich graphic visualizations with Drill Down options and prepared Dashboards, using Parameters and calculations in SAS and Tableau

Interacted with Quality Assurance (QA) team for Unit/Integration/System testing

Collaborated with various Cross functional teams located across various geographical locations

Excellent communication, documentation, verbal and presentation skills

Have Knowledge aboutMS Azure DevOps

Experience in providing end user training and support


Project Methodology

Agile (SCRUM), Waterfall, RUP

BPM Tools

MS Visio, Rational Rose, Smart draw

Wire framing Tools

Balsamiq, Moqups, Lucid chart

Requirement Management

MS Office, MS Project, Rational Requisite Pro

Content Management Tools

MS Azure DevOps, Confluence, MS SharePoint

System Designing

Unified Modelling Language (UML)

Tools & Packages

VM Ware, Visual Studio

Tracking tools

JIRA, Confluence, HP Quality Center

Operating Systems

Windows, Linux, MAC

Databases Systems

MS SQL Server, Oracle

Business Intelligence & Visualization

SAS, SPSS, Tableau


FirstBank, Lakewood, CO October 2018 – Present

Senior Business Analyst

Project Description:

FirstBank has grown through consumer and commercial lending, innovative banking products and services and a high regard for community investment.The project which I handled was for mortgage loan processing application. Their Online Mortgage Loan Processing system helps users to fill out a loan application online and get a quote in real time based on the information provided. Once the application is filled, the system sends the loan application to an underwriting component that communicates directly with Fannie Mae and returns a response that is displayed in real time to the applicants.


Interacted with business users and executives to identify their needs, gathered requirements and authoredBusiness Requirement Documents (BRD)

Formulated User Stories fromBRDbyorchestratingUser Story Writing Sessions with product owner and determined Acceptance Criteria for Potentially Shippable Product Output

Trained the team on SCRUM methodology as a process skeleton through SCRUM Workshops, to leverage the benefits received from SCRUM by kick starting the sprints, deliver higher quality and higher value software faster

Actively participated in sprint planning meetings and daily stand up meetings. Demonstrated PSI’s in Sprint review meetings and conducted retrospectives to follow up on action items for continuous improvement

Engaged in weekly meetings with business to discuss emerging/ open issues and update product backlog for any changes/ additions in requirements. Prepared minutes of meetings and circulated it to management/stakeholders

Wrote down the requirements in the form of user stories.

Collaborated with Product owner to groom product backlog and facilitate discussion among business to prioritize user stories

Involved in resolving impediments that affected the performance of the Scrum Development team

Updated the sprint burn down chart to calculate the velocity of the team during the sprint

Ensured that the respective scrum artifacts were visible to the product owner and the team

Managed development of technical capabilities in implementation of a data lake, leading business & technical teams

Facilitated workshops with business process stakeholder teams to identify current state of data management and to assess change management requirements for future state; Created multiple use cases and workflow diagrams in the process

Lead Quality Assurance effort, includingdesigningtesting methodology, test plans and test cases for the various stages of the data lake implementation

Created, assigned, and maintained tickets in JIRA for bugs and defects

Developed wireframes using MS Visio

Conducted due diligence reviews and business analysis for complex decisions related to business processes, data cleansing, and data conversion efforts

Walgreens, Deerfield, IL August 2016 – September 2018

Senior Business Analyst

Project Description:

Walgreens is an American company that operates as the second-largest pharmacy store chain in the United States specializing in filling prescriptions, health and wellness products, health information, and photo services.As a Senior Business Analyst, I was involved in developing a POS support system to create purchase order based on Walgreens system prescription information and customer can add any item over the counter which is not part of doctor prescription. This helps provide an accessible, supportive and personalized health care experience to customers and maintain data of transactions in the centralized RX connect system.


Analyzed the scope document and the current business processes to gain better understanding of the project

Conducted GAPAnalysis after analyzing AS-IS business process and the TO-BE business process

Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog

Documented healthy backlog for 2 sprints, calculating the capacity and velocity of scrum team.

Involved closely with Scrum master to facilitate ceremonies

Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM) and Resource matrix

Participated in Sprint ceremonies (Sprint pre-planning, sprint planning, daily-scrum, sprint review, sprint retrospective) to suggest improvements in scrum process

Assisted the team to maintain their Scrum tools (Story board, Action board, charts, and backlogs)

Worked on Confluencefor bug status tracking and maintained and created status reports for the application

UsedTableau for the visual representation of data regarding sales

Documented Test Cases and assisted the QA Team with the Test Plans and performed user acceptance testing and documented detailed results

Developed and executed Test scenarios, Test cases and documented bugs and ensuring UAT issues are identified, tracked, reported and resolved to achieve project timelines

ED&F Man Capital Markets, Chicago, IL November 2014 – July 2016Business Analyst

Project Description:

ED&F Man Capital Markets is a global financial brokerage business and the financial services division of ED&F Man Group, which offers a full suite of Capital Market products including trade processing, financing, clearing, execution, market making, and agency based electronic and voice brokerage services. The project that I worked on here is the General ledger migration project, where in the company’s General ledger was supposed to be migrated from Microsoft Dynamics AX General ledger to Sun Systems General ledger.


Extensively gatheredrequirements from all users, experts, and key personnel to understand the functional requirements

Led both internal peer review and external reviews of use case specifications and in the process clarifying the finer details of the requirements

Assisted in tracking and managingproduct backlog, burn-down metrics, velocity, and task break-down

Assisted the team to maintain their Scrum tools (Story board, Action board, charts, and backlogs)

Worked with the team to give appropriate estimates on productbacklog items, removed impediment,ensuring the team is comfortable and sprints are completed on time

Facilitated Sprint planning, Sprint retrospective, Sprint planning review and Sprint demo for Stakeholders

Provided an interactive environment for the team to suggest ideas, and work through problems with aview at solving problems as a team

Assisted scrum team master as required for daily scrum / stand-ups, Retrospectives, also reportingon project statuses to an assortment of stakeholders, usually product owners, executives, and managers

Tested and demoed the product delivered by the team at the end of every iteration and release

Closely interacted with software developers to understand application functionality, navigational flow and updated them about end-user sentiments

Created, assigned, and maintained tickets in Confluence for bugs and defects

Performed and acted as a manual tester in the final stages of the project

Provided the User manual document to the Team that helps the new users to understand the application in no time

American International Group, Mumbai, India June 2013 – August 2014

Business Analyst

Project Description:

American International Group, Inc., also known as AIG, operates through three businesses: AIG Property Casualty, AIG Life and Retirement and United Guaranty Corporation (UGC). This project is enhancement of Property and Casualty claims-handling framework giving an all advanced work process and the capacity to track performance. The robotized, Web-based framework gave the capacity of repair shop performances remotely to improve utilization of cases and rapidly add new functionalities to key frameworks.


Involved in the analysis of the functional, technicalspecifications, data mapping document and conceptual diagrams

Wrote system requirements specification (SRS) and functional requirements specification (FRS) documents as per the business requirements and process flow

Documented user stories and modelled use case diagrams by utilizing MS Visio

Involved in Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on a Business Requirement

Defined User Stories(Functional Stories, Technical User Stories, Service User Stories)

Reviewed and approved Test Scenarios and Test Cases based on user stories

Wrote process flow and business case documents of existing processes

Used the guidelines and artefacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle, propounded early development and base lining of the robust executable architecture

Gathered and documented the Impact Analysis Report on the project, due to change request from the business stakeholders and the project management team.

Actively involved in design of wireframes for the different UI’s with UX architects by mitigating the requirement and business validation rules

Created Wireframes and Mock-ups, Analysis Models, Design Models, Activity diagrams

Conducted meetings with the development team, stake users, business executives and Quality assurance to coordinate all the engineered process

Worked with the data architecture and data analyst team in designing the model and in creation of the data mapping documents

Collected test data for the UAT based on the user expectations

Bank of India, Mumbai, India May 2011 – May 2013

Business Analyst

Project Description:

Bank of India (BOI) is a commercial bank and it is one of the top 5 banks in India. The project handled here is for Issuing Credit Cards and billing application. This application facilitated Bank of India to run credit analytics for new credit card application and the business managers to take decision for credit card issue. It also facilitated billingof statements to customers periodically and keeping track of accounts through application reports.


Worked closely with business units to develop a Business Requirement Document (BRD).

Prepared the Functional Specification Document (FSD) and Software Requirement Specifications (SRS) as per the client requirement

Delivered Business Processes, Use Cases, Activity diagrams, User Stories, functional and non-functional requirements

Developed wireframes using Balsamiq

Reviewed design, development and test artifacts to establish traceability with requirements

Created the traceability matrix and conducted GAP Analysis

Involved in all phases of the Software Development Life Cycle (SDLC) and acted as the liaison between corporate business managers and IT division

Conducted and facilitated workshops and elicitation sessions with both the client as well as the IT teams

Perform data analysis and conceptualize the data requirements by implementing various data modelling techniques such as data mapping, data dictionaries, Entity relationship diagrams (ERD) and glossary

Involved in publishing of various kinds of live, interactive data visualizations, dashboards, reports and workbooks from Tableau

Interacted with client user teams at various associate levels to analyze current processes to design business processes utilizing UML and draw process flow diagrams utilizing Visio

Assisted with documenting test cases for functionality testing and Verified data integrity for backend

Worked with business in developing a UAT (User Acceptance Testing)

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