business analyst
Resume:
Sunaina T
*******.*****@*****.***
PROFESSIONAL SUMMARY
Business Analyst with more than 8 years’ experience in the financial services, banking, healthcareand insurance industries. Have in-depth understanding of business analysis, requirement analysis, process modelling, process flow and quality assurance skills using different methodologies.
Hands-on experience in a variety of projects involving the customization, design, development, implementation, and testing systems to support Management in day-to-day business operations
Extensive knowledge in Business Process Engineering, Rational Unified Process (RUP) and in all phases of the software development life cycle (SDLC)methodologies such as Waterfall, Agile including analysis, design, development and testing of software
Expertise in design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specification Document (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
Proficient in using UML in behavioural, structural and architectural modelling in creating Use Case, State chart diagram, Activity diagram, Class diagram, Sequence diagrams, Entity Relationship diagram (ERD), Process flow diagrams and Data Flow diagrams (DFD) using Microsoft Visio and Lucid Chart
Organized Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT groups for analysing requirements, creating prototypes and user interface (UI)
Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements
Experience in conducting GAP analysis, requirements gathering sessions, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis
Comprehensive experience in conducting and documenting the AS-IS and TO-BE processes
Experienced in writing User stories and handling the Requirement Churn.
Created defect tracking, Problem severity and reporting system using JIRA, Confluenceand HP Quality Centerand reviewed them in subsequent iterations of the application development process and facilitated Triage meetings.
Developed and maintained Agile artifacts; sprint backlog, burn-down chart and Involved in Scrum events such as Backlog Grooming and Story-Point Estimation.
Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Call, Sprint Review, Sprint Retrospective Meeting.
Reviewed Test Scenarios, Test Cases and Test Execution strategies
Facilitated the User Acceptance Test (UAT) sessions with the defined Acceptance Criteria and with references for users by writing and maintaining user documentation and other training needs
Strong MS Excel skills in making pivot tables, working with different function types such as VLOOKUP and performing data-oriented slicing and dicing
Designed and deployed rich graphic visualizations with Drill Down options and prepared Dashboards, using Parameters and calculations in SAS and Tableau
Interacted with Quality Assurance (QA) team for Unit/Integration/System testing
Collaborated with various Cross functional teams located across various geographical locations
Excellent communication, documentation, verbal and presentation skills
Have Knowledge aboutMS Azure DevOps
Experience in providing end user training and support
TECHNICAL EXPERTISE
Project Methodology
Agile (SCRUM), Waterfall, RUP
BPM Tools
MS Visio, Rational Rose, Smart draw
Wire framing Tools
Balsamiq, Moqups, Lucid chart
Requirement Management
MS Office, MS Project, Rational Requisite Pro
Content Management Tools
MS Azure DevOps, Confluence, MS SharePoint
System Designing
Unified Modelling Language (UML)
Tools & Packages
VM Ware, Visual Studio
Tracking tools
JIRA, Confluence, HP Quality Center
Operating Systems
Windows, Linux, MAC
Databases Systems
MS SQL Server, Oracle
Business Intelligence & Visualization
SAS, SPSS, Tableau
PROESSIONAL EXPERIENCE
FirstBank, Lakewood, CO October 2018 – Present
Senior Business Analyst
Project Description:
FirstBank has grown through consumer and commercial lending, innovative banking products and services and a high regard for community investment.The project which I handled was for mortgage loan processing application. Their Online Mortgage Loan Processing system helps users to fill out a loan application online and get a quote in real time based on the information provided. Once the application is filled, the system sends the loan application to an underwriting component that communicates directly with Fannie Mae and returns a response that is displayed in real time to the applicants.
Responsibilities:
Interacted with business users and executives to identify their needs, gathered requirements and authoredBusiness Requirement Documents (BRD)
Formulated User Stories fromBRDbyorchestratingUser Story Writing Sessions with product owner and determined Acceptance Criteria for Potentially Shippable Product Output
Trained the team on SCRUM methodology as a process skeleton through SCRUM Workshops, to leverage the benefits received from SCRUM by kick starting the sprints, deliver higher quality and higher value software faster
Actively participated in sprint planning meetings and daily stand up meetings. Demonstrated PSI’s in Sprint review meetings and conducted retrospectives to follow up on action items for continuous improvement
Engaged in weekly meetings with business to discuss emerging/ open issues and update product backlog for any changes/ additions in requirements. Prepared minutes of meetings and circulated it to management/stakeholders
Wrote down the requirements in the form of user stories.
Collaborated with Product owner to groom product backlog and facilitate discussion among business to prioritize user stories
Involved in resolving impediments that affected the performance of the Scrum Development team
Updated the sprint burn down chart to calculate the velocity of the team during the sprint
Ensured that the respective scrum artifacts were visible to the product owner and the team
Managed development of technical capabilities in implementation of a data lake, leading business & technical teams
Facilitated workshops with business process stakeholder teams to identify current state of data management and to assess change management requirements for future state; Created multiple use cases and workflow diagrams in the process
Lead Quality Assurance effort, includingdesigningtesting methodology, test plans and test cases for the various stages of the data lake implementation
Created, assigned, and maintained tickets in JIRA for bugs and defects
Developed wireframes using MS Visio
Conducted due diligence reviews and business analysis for complex decisions related to business processes, data cleansing, and data conversion efforts
Walgreens, Deerfield, IL August 2016 – September 2018
Senior Business Analyst
Project Description:
Walgreens is an American company that operates as the second-largest pharmacy store chain in the United States specializing in filling prescriptions, health and wellness products, health information, and photo services.As a Senior Business Analyst, I was involved in developing a POS support system to create purchase order based on Walgreens system prescription information and customer can add any item over the counter which is not part of doctor prescription. This helps provide an accessible, supportive and personalized health care experience to customers and maintain data of transactions in the centralized RX connect system.
Responsibilities:
Analyzed the scope document and the current business processes to gain better understanding of the project
Conducted GAPAnalysis after analyzing AS-IS business process and the TO-BE business process
Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog
Documented healthy backlog for 2 sprints, calculating the capacity and velocity of scrum team.
Involved closely with Scrum master to facilitate ceremonies
Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM) and Resource matrix
Participated in Sprint ceremonies (Sprint pre-planning, sprint planning, daily-scrum, sprint review, sprint retrospective) to suggest improvements in scrum process
Assisted the team to maintain their Scrum tools (Story board, Action board, charts, and backlogs)
Worked on Confluencefor bug status tracking and maintained and created status reports for the application
UsedTableau for the visual representation of data regarding sales
Documented Test Cases and assisted the QA Team with the Test Plans and performed user acceptance testing and documented detailed results
Developed and executed Test scenarios, Test cases and documented bugs and ensuring UAT issues are identified, tracked, reported and resolved to achieve project timelines
ED&F Man Capital Markets, Chicago, IL November 2014 – July 2016Business Analyst
Project Description:
ED&F Man Capital Markets is a global financial brokerage business and the financial services division of ED&F Man Group, which offers a full suite of Capital Market products including trade processing, financing, clearing, execution, market making, and agency based electronic and voice brokerage services. The project that I worked on here is the General ledger migration project, where in the company’s General ledger was supposed to be migrated from Microsoft Dynamics AX General ledger to Sun Systems General ledger.
Responsibilities:
Extensively gatheredrequirements from all users, experts, and key personnel to understand the functional requirements
Led both internal peer review and external reviews of use case specifications and in the process clarifying the finer details of the requirements
Assisted in tracking and managingproduct backlog, burn-down metrics, velocity, and task break-down
Assisted the team to maintain their Scrum tools (Story board, Action board, charts, and backlogs)
Worked with the team to give appropriate estimates on productbacklog items, removed impediment,ensuring the team is comfortable and sprints are completed on time
Facilitated Sprint planning, Sprint retrospective, Sprint planning review and Sprint demo for Stakeholders
Provided an interactive environment for the team to suggest ideas, and work through problems with aview at solving problems as a team
Assisted scrum team master as required for daily scrum / stand-ups, Retrospectives, also reportingon project statuses to an assortment of stakeholders, usually product owners, executives, and managers
Tested and demoed the product delivered by the team at the end of every iteration and release
Closely interacted with software developers to understand application functionality, navigational flow and updated them about end-user sentiments
Created, assigned, and maintained tickets in Confluence for bugs and defects
Performed and acted as a manual tester in the final stages of the project
Provided the User manual document to the Team that helps the new users to understand the application in no time
American International Group, Mumbai, India June 2013 – August 2014
Business Analyst
Project Description:
American International Group, Inc., also known as AIG, operates through three businesses: AIG Property Casualty, AIG Life and Retirement and United Guaranty Corporation (UGC). This project is enhancement of Property and Casualty claims-handling framework giving an all advanced work process and the capacity to track performance. The robotized, Web-based framework gave the capacity of repair shop performances remotely to improve utilization of cases and rapidly add new functionalities to key frameworks.
Responsibilities:
Involved in the analysis of the functional, technicalspecifications, data mapping document and conceptual diagrams
Wrote system requirements specification (SRS) and functional requirements specification (FRS) documents as per the business requirements and process flow
Documented user stories and modelled use case diagrams by utilizing MS Visio
Involved in Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on a Business Requirement
Defined User Stories(Functional Stories, Technical User Stories, Service User Stories)
Reviewed and approved Test Scenarios and Test Cases based on user stories
Wrote process flow and business case documents of existing processes
Used the guidelines and artefacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle, propounded early development and base lining of the robust executable architecture
Gathered and documented the Impact Analysis Report on the project, due to change request from the business stakeholders and the project management team.
Actively involved in design of wireframes for the different UI’s with UX architects by mitigating the requirement and business validation rules
Created Wireframes and Mock-ups, Analysis Models, Design Models, Activity diagrams
Conducted meetings with the development team, stake users, business executives and Quality assurance to coordinate all the engineered process
Worked with the data architecture and data analyst team in designing the model and in creation of the data mapping documents
Collected test data for the UAT based on the user expectations
Bank of India, Mumbai, India May 2011 – May 2013
Business Analyst
Project Description:
Bank of India (BOI) is a commercial bank and it is one of the top 5 banks in India. The project handled here is for Issuing Credit Cards and billing application. This application facilitated Bank of India to run credit analytics for new credit card application and the business managers to take decision for credit card issue. It also facilitated billingof statements to customers periodically and keeping track of accounts through application reports.
Responsibilities:
Worked closely with business units to develop a Business Requirement Document (BRD).
Prepared the Functional Specification Document (FSD) and Software Requirement Specifications (SRS) as per the client requirement
Delivered Business Processes, Use Cases, Activity diagrams, User Stories, functional and non-functional requirements
Developed wireframes using Balsamiq
Reviewed design, development and test artifacts to establish traceability with requirements
Created the traceability matrix and conducted GAP Analysis
Involved in all phases of the Software Development Life Cycle (SDLC) and acted as the liaison between corporate business managers and IT division
Conducted and facilitated workshops and elicitation sessions with both the client as well as the IT teams
Perform data analysis and conceptualize the data requirements by implementing various data modelling techniques such as data mapping, data dictionaries, Entity relationship diagrams (ERD) and glossary
Involved in publishing of various kinds of live, interactive data visualizations, dashboards, reports and workbooks from Tableau
Interacted with client user teams at various associate levels to analyze current processes to design business processes utilizing UML and draw process flow diagrams utilizing Visio
Assisted with documenting test cases for functionality testing and Verified data integrity for backend
Worked with business in developing a UAT (User Acceptance Testing)
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