YOGITA SONAVANE

Walnut Creek, CA, ***** Email: adc77q@r.postjobfree.com Cell No: 240-***-****

PROFESSIONAL SUMMARY

Experienced professional with demonstrated success in Customer facing, Marketing and Social Media Management roles. Strong interpersonal skills to effectively communicate with individuals from diverse background. Core Competencies include: Data Analysis, Business Analysis, Social Media Strategy and Digital Marketing.

EDUCATION

Mater of Science, Technology Management, University of Illinois Urbana-Champaign Aug 18- Aug 19

Master of Commerce, Business Management (Minor in IT), University of Mumbai, India June 13 - May 15

Bachelor of Commerce, Banking and Insurance (Minor in IT), University of Mumbai, India Aug 11 - May 13

TECHNICAL TOOLS & PLATFORMS

Programming Languages: R, Python.

Web Technologies: HTML, CSS, CSS3

DBMS: MS SQL Server, Oracle SQL, Oracle DBA

Development Tools: Oracle Management studio, SQL Developer, R studio, Tableau.

Operating Systems: Windows, Mac

Testing: Manual

Others: MS Office, MS Excel (advanced), MS PowerPoint, MS Project Management Pro, Salesforce, Google Analytics, Facebook as platform(familiar),

Certifications: Google Analytics by Google, Data Analysis with Python by IBM, Fundamentals of Visualization with Tableau by UC DAVIS, Agile with Atlassian Jira by Atlassian

PROFESSIONAL EXPERIENCE

Customers Support Associate Tracker Corp Oct 21 – Dec 13

Working with Microsoft Excel & Microsoft Access database to enter customer's information.

Phone Screening of support calls and solve customers’ queries.

Monitoring the support email inbox

Updating customer information as needed

Perform other duties as assigned

Business Analyst Applied Research Associates, Inc. (ARA) June 19 - Aug 19

Developed Licensing strategy for cloud licensing model. also, interacted with client stakeholders and experts to understand the problems with the on-premise software.

Assisted cross-functional teams with revenue analysts to ensure proper revenue compensation while shifting from on-premise to SaaS. Created cloud model movement road maps to drive adoption of the model.

Collaborated with System Architects, Software Developers, and Data Analysts through R, SQL Server, and MySQL to ensure that information is thoroughly analyzed, and the system is properly implemented.

Course Assistant for iMBA Program University of Illinois Urbana-Champaign Jan 19 – Feb 19

Accessed course daily to monitor activity

Monitored students’ assignments and online interaction

Reported changes in students’ performance, and highlights of the week to supervisor

Responded to class interaction and provide feedback

Graded and tracked students and team activities as assigned

Interacted with students through content related forum as assigned

Associate, Social Media Manager Accenture Jan 18 – Aug 18

As a Transaction Processing New Associate, I became adept in evaluating and identifying client fake account and malicious activities. My Duties were as follows:

Managed client social media ads account

Worked on ads reviews based on standard policies and guidelines

Achieved SLA metrics of Quality and Productivity, besides other SLAs

Ensured defect free delivery at all times

Resolved all escalations within the agreed TAT

Worked on multiple workflows simultaneously

Identified malicious activities, ability to proactively detect new spam trends user

Provided proactive inputs/ideas to improve spam identification techniques

Strived for delivery beyond SLAs and set metrics

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