Agile Project Manager

Aditya Grover

Certified Scrum Master ®, Certified SAFe 4 Scrum Master, Business Analyst

Email: adc77o@r.postjobfree.com

Phone: +1-647-***-****

Address: ****, ***** ******, ***** ****, ON, M2N 6X4, Canada

Experienced Scrum master and Business analyst with a proven track record of delivering high-quality software, on-time and within budget - seeks a position with a top technology firm. Experienced working in multiple domains such as Healthcare (US Domestic and International Private Medical Insurance), Financial Services, Digital Transformations as well as multicultural geographies such as – India, UK and USA before, and closely working with global IT and business teams based in Philippines, Dubai, UK, USA, India, China, Singapore, and Malaysia.

Looking for Agile Project Manager/Senior Scrum Master/Business and Systems Analyst roles in Toronto, Canada.

Professional Experience Summary:

Employer Name

Capgemini America Inc. (Current Employer)

Infosys Limited (Previous Employer)

Clients worked for

Synchrony Financial

Anthem Inc., Aetna Inc.

Roles performed

Senior Scrum Master (Senior IT Consultant)

Software Engineer, Business Analyst, Senior Business Analyst, Scrum Master

Period

26th Feb 2018 – Present

27th July 2009 – 23rd Feb. 2018

Locations worked in

USA

USA, UK, India

Skills:

Tools & Technology : SQL SERVER 2008, MS-EXCEL (Pivot tables, Excel functions, Macros), JIRA, IBM Rational Doors Next Doors, IBM - Rational Requirements Composer, OpenHealth+, MS-VISIO, MS-WORD, POWERPOINT, Confluence, MS PROJECT

Products Implementation : Xuber (formerly AgencyPort) OpenHealth+ Admin platform

Business Domains : Financial Services, Credit Cards, Healthcare, Insurance, Finance, WorldLink, Claim payments, Commission

payments, Benefits, Compliance, Legal and Privacy, Providers.

Methodologies : AGILE (Scrum), Waterfall, Scaled Agile (SAFe)

Current Projects:

1.Digital Servicing Agile Program for Synchrony Financials’ Payment Solutions Credit Cards platform

Employer: Capgemini America Inc.

Client: Synchrony Financial

Location: Stamford, CT, USA

Role: Scrum Master

Duration: Feb 2018 – Present

Project Objective – Authentication Platform migration:

Replacement of legacy authentication platforms (RSA, SiteMinder) with a modern, robust third-party authentication platform (Transmit Security) to orchestrate authentication (including multi-factor authentication), authorization, regulatory compliance, fraud prevention and device binding.

2.Digital Servicing Agile Program for Synchrony Financials’ Retail Credit Cards platform

Employer: Capgemini America Inc.

Client: Synchrony Financial

Location: Stamford, CT, USA

Role: Scrum Master

Duration: Feb 2018 – Present

Project Objective – Enhancing the legacy eService and mService applications for Synchrony’s retail credit card customers, to newer and advanced platforms that enable integration with other applications for an improved, seamless customer experience. Introduce modern features like Customer Assistance Plan, Pay without Login, Activate without Login Autopay.

Primary Responsibilities:

Leading 2 agile team of 10 members each – developers, QA from India and USA.

Agile Coach of the team – Coaching the team to understand and follow the Agile scrum and Scaled Agile principles.

Facilitating and leading the following Scrum Ceremonies – Daily Stand-up, Sprint Planning, Sprint Retrospective, Sprint Review/Demo, Backlog Grooming.

Co-ordination with cross-functional agile teams for project and release plans.

Keeping a track of delivery team’s velocity and capacity.

Working with the delivery teams for sprint retrospective sessions to achieve constant improvements.

Supporting product releases, collaborating with Infrastructure team and Run teams.

Updating and maintaining JIRA for active sprint, future sprint (planning) and backlog.

Supporting the product owner for day-to-day scrum activities.

Presenting the project reports to Quality Control and Security Architects for critical approvals and feedback.

Seeking critical approvals – Information security, Change controls, QA and UAT.

Working with senior leadership on stakeholders’ prioritization.

Reviewing Sprint burn-down chart at the end of every sprint and reviewing it with the Scrum team to assess the progress and future goals.

Executing JIRA reports and presenting to steering committee.

Supporting Product Owner for Friends and Family testing and UAT.

Previous Projects:

Employer – Infosys Limited.

Client: Aetna Inc., WellPoint (Anthem) Inc, Aetna International

Role: Senior Business analyst and Scrum Master

Location: Hartford (CT, USA), Pune (India), Farnborough (UK), Farnham (UK), Croydon (UK)

Duration: July 2009 – Feb 2018

A.Project: OH+ Administrative Platform Migration and Enhancements for business in Dubai, Asia Pacific, Europe and Americas regions – new business acquired by Aetna International.

Project Objective – This project is for enhancement of an Insurance product package OpenHealth+ or OH+, used for end-to-end Non-US Expat Health insurance business for Aetna International and its newly acquired insurance company Interglobal Inc. for Americas, Europe, South East Asia and Middle East regions. This includes enhancing the OH+ application to support the regulatory, regional and desired business needs in following functional areas of an International health insurer – Plan, Product and benefits, Individual & Group policy, Underwriting, Actuarial, Cash Receipting and Broker Commission payments, Claims processing, Compliance, Legal and Customer service. This includes enhancing the OH+ application to support the client’s new legal entity setup in the system as per the change in their global structuring with their latest acquisition of Interglobal (UK) and their fronting partners for business in Kuwait, Dubai, Vietnam, Philippines, Singapore, Hong Kong and Africa regions. Enhancements include creation of new screen, migration of policies from multiple markets across the world to Aetna International.

Primary Responsibilities:

As Scrum Master

Scrum master leading one of the most complex and challenging work streams in the project.

Supporting the product owner in providing ‘ranking’ i.e. prioritizing the business requirements.

Planning and leading backlog grooming sessions, sprint planning and daily stand-up meetings

Keeping a track of delivery team’s velocity

customer service areas.

Reviewing Sprint burn-down chart at the end of every sprint and reviewing it with the Scrum team to assess the progress and future goals.

Requirement analysis, gathering and documentation in the form of user stories for multiple business functions.

Working with the delivery team on sprint retrospective sessions to achieve constant improvements in future sprints.

Reviewing the retrospective session outcomes with product owner.

Scheduling and leading the sprint review sessions and demo for product owner and other business leads.

Supporting and facilitating business discussions on ranking of issues.

As Business Analyst

Lead Business Analyst for enhancements needed by global business teams for product, policy, compliance, benefits areas. Supported business requirements for Regional taxes on premium and commissions in Singapore, Malaysia, Philippines, and Cyprus.

Lead BA for Broker commission payments, Operational Finance, Regional taxes on commission/premium & claims, Fraud, Compliance functional areas

Supported the business requirements for the end to end implementation of Aetna International’s new legal entity structure (Primary Risk Carrier) after their acquisition of InterGlobal – a leading insurer in the United Kingdom.

Create AS-IS and TO-BE business process flows, provide clarity of AS-IS application behavior to business teams.

Effort Estimation, Scope management and documentation.

Supporting business teams in Asia Pacific, Middle East, UK and USA.

Requirements traceability and management.

Stakeholder sign-off management

Coordinating with offshore development teams, vendor teams for implementation.

Support QA testing and UAT.

Knowledge Management – Documenting artifacts, mentoring other team members.

Gathering and document requirements from customer's global finance team from across the globe.

Perform requirements analysis, traceability and management

Requirements elicitation and documentation.

Mentoring other team members at onsite & offshore.

Gap analysis, business process optimization.

Certifications:

Certified SAFe 4 Scrum Master (Scaled Agile Inc.)

oLicense 522*****-****

Certified ScrumMaster® (CSM), Scrum Alliance

oLicense 000739820

Scrum Master Accredited Certification (SMAC), International Scrum Institute™

oLicense no. 785***********

Infosys Certified Software Engineering Professional

Infosys Certified Mainframe Developer

Awards and Recognitions:

Aetna’s certificate of appreciation for ‘Courage to Change’.

Infosys Most Valuable Player.

Infosys Insta award 2013, 2016.

Academics:

Bachelor of Technology in Computer Science

May 2009

Jaypee University of Information & Technology, Waknaghat, H.P

GPA 6.5 equivalent to 71%

Class XIIth (Grade 12th or Higher Secondary School)

May 2005

Sir Padampat Singhania Education Centre, Kanpur, India

72%

Class Xth (Grade 10th or Senior Secondary School)

May 2003

Puranchandra Vidyaniketan, Kanpur, India

79%

Declaration:

I hereby declare that the above-mentioned information is true to the best of my knowledge.

Aditya Grover

Date: 22nd April 2020

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