Customer Care Manager
Resume:
MARRA B. PAULINO
Bani Yas St., Hili, Al Ain, UAE
adc75v@r.postjobfree.com
Career Objective
To obtain a position utilizing exceptional customer care and clerical skills with a strong expertise in performing admin and front desk operations to manage workplace procedures in a timely, professional, and courteous manner.
Qualifications Summary
Skilled at working with people with diverse backgrounds
Committed to providing total quality work
Proficient in Microsoft Word, Access, and Excel
Hard worker, quick learner, and ability to work well under pressure
Excellent written and verbal (English) communication skills Work Experience
Receptionist/Secretary
Allied Dental Lab LLC
Al Ain, United Arab Emirates
December 2018 – December 2019
Answering phone calls and responding to email inquiries. (MS Outlook)
Coordinating with the General Manager for everyday agenda and schedule.
Preparing invoices and statements for clinics and suppliers.
Handling petty cash and monitoring lab expenses.
Preparing monthly reports to monitor the inflow and outflow of lab operations.
Organizing staff files and clinic log books.
Purchasing and communicating with different suppliers.
Monitoring Job Order for Clinic's cases.
Keeping track for smooth laboratory operations.
Arranging delivery and pick up schedules.
Cashier / Receptionist
Tips & Toes Beauty and Spa Center LLC
Hili Mall Branch - Al Ain, UAE
March 2014 – March 2016
September 2016 - October 2018
Handling telephone inquiries and making appointments.
Checking and responding to emails. (MS Outlook)
Preparing daily and monthly reports. (eg: Commision Report, Attendance Report, etc.)
Up selling promotional services, packages and products.
Confirming client’s appointment.
Greeting, receiving and preparing clients service line-up.
Monitoring client’s services.
Taking payment and asking for client’s feedback. Seminar/Trainings Attended
On-the-Job Trainings
Admin & Housekeeping Department
Copacabana Apartment Hotel
Pasay City, Philippines
July 2, 2012 – September 18, 2012
Catering Services
Villa Rosalinda
MERR-C Society of the World Inc.
Malolos City, Bulacan, Philippines
June 26, 2008– September 8, 2008
Seminars Attended
Hoteliers and Seafarers Skills Corporation
May 28, 2012 – June 1, 2012
Housekeeping Course
Northern Philippines Travel & Tourism Center, INC. July 28, 2010
Bartending Seminar
Barista Seminar
Introduction to Hospitality Industry
Personal Background
Birth date : November 24, 1990
Age : 29
Religion : Catholic
Sex : Female
Civil Status : Single
Height : 5’3
Weight : 53kgs.
Dialect : English, Tagalog
Academic Qualification
Bachelor of Science Major in Hotel and Restaurant Management Bulacan State University Philippines (S.Y. 2009-2012)
Bachelor of Industrial Technology Major in Food Technology Bulacan State University –Philippines (S.Y. 2007-2009) Character References
Uday Mudipu
Team Leader/Dental Technician – Allied Dental Lab
Al Ain, UAE
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