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Engineer Test

Redmond, WA
May 14, 2020

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Neha Sharma



Senior QA Engineer with 7 years of experience in manual, performance, database and automation testing in Insurance and Banking

(Retail, Commercial and Mobile) domains. Have worked across Software Development and Testing Life Cycles (SDLC/STLC) using both Waterfall approach and Scrum-Agile methodologies.

Experienced in a) gathering business/functional requirements, b) designing, developing and implementing test plans, test cases and test strategies, c) generating and analyzing test reports, and d) managing/surfacing defects.

Certified Scrum Master (CSM) with ISTQB ((International Software Testing Qualification Board) and NCFM (NSE certification in financial markets) certifications.

Key Areas of Work

SQA Testing & Methodologies

Test Plans, Cases & Processes

Functional Requirements

Scripting & Documentation

Regression & Negative Testing

Performance, Load & Stress Testing

Data Migration Testing

Test Strategies & Coverages

Test Strategies & Coverages

Defect & Bug Tracking

Automation Testing

QA & QC Standards

Technological Skill Sets

Experience with tools such as HP UFT\QTP, Quality Center, SOAP UI, HP ALM 12.0, HP Load Runner 12.0, HP Performance Centre 12.0, UFT12.0, Zenoss, Dynatrace, Splunk

Script creation, scenario designing and scheduling using Load Runner including VUGen, Controller, Analysis, and Load Generators

Web HTTP-HTML, Web Services, Ajax TruClient and SAP GUI protocols in Load Runner

Experience working on Cucumber Protractor framework using Gherkin language.

SQL (basic)

Python (basic)

Professional Experience

Tata Consultancy Services, Seattle, WA Liberty Mutual Insurance (Sept 2018 – till date)

Leading a team of QAEs for ‘New Geography Launch’ project aimed at expanding Home and Auto insurance businesses in 13 states.

Core member involved in Production Go Live Process, and Production Support.

Designed and developed automation test scripts using Cucumber and Protractor.

Responsible for developing and implementing test policies in adherence with QA & QC methodologies and compliance with customer specifications and federal as well as state regulations. This included business/ambiguity analysis on Software Requirements Specifications (SRS), test scenario design test case / use case design, peer review, test execution, building regression suite, bug detection, fix verification, interface testing, deployment to UAT, Quality Center completion sign-off.

Won ‘Star Team’ award for successful on-time delivery for critical projects in 2019. Tata Consultancy Services, Pittsburgh, PA PNC Bank (Mar 2017 – Aug 2018) Project: Capital Stream

Delivered QA improvements in lending system usability, reliability and scalability on web platform leveraging Ajax TruClient, SAP GUI, HTTP/HTML and Web Services Protocols.

Owned end-to-end testing for customer, finance and loan request workflows.

Recorded, enhanced test scripts, derived correlation as well as parameterization, and debugged scripts using Load Runner.

Analyzed scalability throughput and load testing metrics against test servers ensuring timely production launch of new builds.

Performed and monitored baseline, load, stress and endurance test using HP ALM-PC, HP LoadRunner, Zenoss and Dynatrace.

Executed functional and regression testing using tools such as HP ALM/QC / Jira.

Monitored transaction response time including dead locks and thread count while running Baseline, Load, Stress and Endurance Test.

Worked on mobile performance testing involving scripting using Json. Tata Consultancy Services, Pune, India PNC Bank (Mar 2013 – Feb 2017) Project: Mortgage IVR

Led QA Team on testing the response time during peak hours for IVR (Interactive voice Response) Application and involved use of WSDL application and End Point URLs.

Generated user test scenarios for various interactions during the call. Used SOAP UI to generate these XML response files containing possible user choices and related transactions.

Created performance scripts with VUGEN through Web Services Protocol and executed these scripts in ALM PC to capture system response time to analyze system responsiveness. Benchmarked this against required SLAs.

Validated the generated response data by comparing it against the expected response time (pulled using ETL based queries). Project: Risk Policy Management

SPOC from the QA testing team involved in handling exceptions/bugs occurred during customer document creation process.

Designed test cases and executed tests involving over 14k user creation and related documents update.

Created performance test scripts in VUGEN through HTTP/HTML protocol and executed them using ALM Performance Centre 11.52

Generated and analyzed test performance reports using VUGEN Analysis tool. Project: Enterprise Information Platform

Involved in database testing required after data migration from Oracle to Teradata.

Collected requirements using STM (System Traceability Matric) and designed SQL queries to validate data accuracy between source systems, TOAD (Oracle) and Teradata.

Educational Qualification

B.Tech., Electronics & Communication, Rajasthan Technical University, India

Ranked third in overall batch

Received 100% scholarship during 2011-12


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