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Scrum Master Project Manager

Houston, TX
May 14, 2020

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SCRUM Master having more than 14 years of IT experience. Skilled in streamlining and maintaining schedules to ensure maximum customer satisfaction and business revenue. Extensive experience in Testing of Software Application. 8+ years of experience working at client facing position (USA) while playing the role of Scrum Master(7+yrs), Agile PM(2 yrs), Agile Coach & QA Lead at enterprise level.

Proven management skills, facilitate all Scrum Ceremonies and deep familiarity with all aspects of managing Financial, Banking, Insurance, Oil & Gas, HealthCare, Retail, E-commerce Quality systems and IT domains by handling 150 consultants.

Experience in creating solutions that enable to perform cross-domain integration and process transformation.

Schedule daily scrum, sprint planning, retrospective meetings, write user stories.

Knowledge of Test Plan & ability to write Test Cases(QC, Mind map) and execute them, find bugs and report to bug in repository, QC activities, worked on TDD and BDD in Agile testing, Generating reports-MPP, Matrix, Test Summary Report, Resource Utilization, Project Status Report, RTM, Causal Analysis. Master Test Plan.

Thorough Understanding of Software Development Life Cycle (SDLC)& STLC, involved in various phases like Requirements, Analysis/Design, Testing and Maintenance.

Extensive experience in Agile Transformation. Worked in user checkout, Disaster Recovery during Production Release, Prepare cycle structure, stakeholder meetings. Prepare Test Strategy, Test Data Quality Criteria, Supported Automation & Performance testing

Experience in Mobile testing/I-pad testing/Browser testing, Confluence, JIRA, SharePoint, TFS

Certified in: Scrum Fundamental Certification. Scrum Master certified (CSM), ISTQB, NCFM, CSQS(Internal Cognizant), CSTE(Internal Cognizant), Agile (Internal Cognizant)

Anticipate and proactively worked with customers to identify their business objectives, priorities and directions, critical success factors.

Professional Summary:

Successfully managed complex projects in Scrum Master, Agile Coach, Agile PM & QA Lead role with global implementation and rapidly evolving requirements with extensive communication with CIO/Stakeholders/Engineering Managers/PMO

Organized daily scrum calls, retrospective meetings, sprint planning, attended scrum of scrum, removed impediments, Agile coaching to the team, provided daily communications, create scrum notes & sprint review reports. Involved in program increment planning, project retrospectives and regular snapshots of project velocity and budget.

Responsible for interviewing, hiring and placing candidates in various test positions. Agile coaching, training, mentoring QA engineers

Resource Entry/Exit from the account

Project management in C2.0, PPM (Company specific management tool)on organization level

Delivered Audits at project level and account level. Effectively communicated with clients across the globe, conducted presentations and maintained coordination between teams spread across different countries (UK, India, China, Japan, US, Europe).

Project delivery under stringent timelines and high pressure,

Conducted Project Estimations and Resource Estimation of the project through walkthroughs and meetings

Worked on Kanban, SCRUM, XP &, SAFe

Define Business Process, identify the risk doing risk analysis and providing baseline acceptance criteria and deliverables.

Acted as liaison between management and development team for Requirements and QA

Managing reports, analysis and decision-making for change request.


Hardware Platforms: Intel Pentium, Core2 Duo, Core i5,i7

Operating Systems: Windows 9X, 2000, NT, XP, Linux7.1, Windows Vista, Windows 7/8/10

Testing: Black Box Testing, Manual Testing (Functional/Regression/Mobile/Browser/IPad testing), Risk Based Testing, Test Case Development, Test Matrix, Web Services Testing, Test Estimation, Test Planning, Test Management. User checkout, Mobile/IPad testing, SOAP UI

Tools and Utilities: Configuration Management Tools: VSS 6.0, Rational Clear Case, SharePoint

Defect Management Tools: Quality Centre, BugZilla, Jazz

Management Tools: Clear Quest Test Lead 7.0, Quality Centre 9.0 10.0, ALM(11.0) Jazz, Share Point, JIRA, TFS, Confluence.

Domain knowledge: Banking, Finance, Securities, Investments, Life Insurance, Oil & Gas, HealthCare, Retail, E-commerce


NewPark Sept 2019-Present

Scrum Master Project Manager/ Agile Coach

Project description-

Fluid Architect will be a suite of standardized scalable software applications that can be deployed globally to meet business critical needs to track rig site inventory movement and consumption and to provide daily reports to the operator and to the U.S. financial system to revenue recognition.

Roles and Responsibilities

As a 1st Scrum Master & a Coach of company, I was responsible to introduce the agile terms

Prepare the scrum guide for IT/Non-IT use

Agile training in Industry and vendors of the industry

Train the IT/Non IT resources on TFS use (Team Foundation Server)

Planning with Directors/President/PO for upcoming work/sprints

Coordination with globally sited resources

Support Product Champions for alpha testing.

Coordinate the interfaced teams

Conduct all the scrum ceremonies

Remove the risk/impediments

As a PM, I am responsible for resource, time and scope management. Milestone setting

At enterprise level/Project level- decide on agile flavor. Project Planning and Management, Team Management, Product Owner Support, Process Management and Improvement, Team Building

Invoice verification

Contract creation with vendors

Entry/Exit of resources, Teams, Vendors

Academy Sports Houston, TX Jan 2019 – Sept 2019

Scrum Master Project Manager/Agile Coach

Project Description: Stops the fraud for on- line shopping. It involves various vendors where payments requests go like Payzee, Kount, Akamai, PayPal using different ways of payment. It is using Kount as a data collector which is getting added in Academy website.

Roles and Responsibilities

Agile Transition using JIRA for transformation team to process checklist, Embedded Coaching and Training, Kanban Boards, Capability Planning

Facilitate daily stand-up, sprint planning, retrospective, grooming, review

Enterprise level status calls

Offshore on shore coordination

Health of team

Resource management

Processing the work team is doing by making the team cross-functional

Support Product Owner to groom backlogs to refine them and translate those in user stories

Mentor /coaches scrum team on user story size

Ensure a clear Definition of Done (DOD)/Definition of Ready(DOR) is documented for backlog items and work with the Development Team to ensure proper quality control is in place to meet that criteria.

Ensure clear definition of Done

Remove impediments, collaborate with teams to improve the product

Connect with business to find business problems

Kroger Technology Cincinnati, OH Mar 2017 – Dec 2018

Scrum Master/Agile PM

Project Description: EPRN improves the process and efficiency to provide the medicines fast to satisfy patient expectations. Enhances patient’s data safety and accuracy. Provides greater patient care and convenience. It forecast demands and provide suggested orders to pharmacies.

Roles and Responsibilities:

Facilitate the daily SCRUM calls

Work on dependencies

Understands what’s important to the customer

Resolve hurdles the team facing

Working closely with Product Manager to track deliverable schedule

Facilitate SCRUM of SCRUMs. Arrange Hackathons

Facilitate Sprint review, Sprint Retrospectives, Sprint Demoes, Sprint planning

Facilitate Program Increment Planning

Represent the team work on domain level/company level

Create user stories, EPICS

Train the team(developers, QA, BA etc.) for Agile technology

Increase collaboration among interfaced teams

Innovations(Enforced hybrid Scrum/Kanban principles for one team, resulting in a reduction of Cycle Time by 20%)

JIRA tool used as Agile Planning tool, real time visibility, to align everyone, To create Metrics, boards, Live meetings/Ceremonies

Agile Transformation from different methodology.

Acted as a Proxy RTE. Responsible to play the role of Product owner some time

Worked with different teams which follows different methodologies- Waterfall, XP( Paired programming, TDD was the focus), SAFe, Kanban, Scrum

WellsFargo Bank(Cognizant), Charlotte, NC Apr 2016 - Jan 2017

QA Lead/Scrum Master

Project Description: In Retirement Services, the system collects and displays the details of an individual who has taken retirement plan from any institution. The project helps bank employee to analyze the existing condition of an individual and designing future bank perspective

Roles and Responsibilities:

Onsite-offshore coordination, Team Leading

Analyze the requirements, Functional Testing

Client reporting, Deliverables assurance

Peer review, Resource and project estimation

Train and supervise the team members, requirement gathering from the client

Resource hiring, Evolve formal QA process. Quality health checkups, Troubleshooting of issues

Coordinated with internal project kickoff

Involved in Web services testing using SoapUI.

Escalate issues, Validate and closeout all critical issues before release

Managed outside contract testers, Document the test strategy

Participant in Verification, requirement review meetings, Reference consultant to the business partners, Supported automation and performance testing

Validated the reports to make sure all the data is populated as per requirements

Reviewed and edited user guide, online help and release notes.

Facilitate daily scrum calls. Participate in Sprint review meetings

Barclays(Cognizant), Pune India Mar 2015 - Mar 2016

Scrum Master /Agile Coach

Project Description: In research and publication project there are many users playing vital role in analytics. The application consolidates citizenship performance, annual reports, compliance data, about customer problem, tax contribution, etc... By doing this, bank contributes to the different fields like a wealth of students, marketing, etc.

Roles and Responsibilities:

Provided daily communications, scrum notes, sprint review reports, project retrospectives and regular snapshots of project velocity and budget.

Defined, developed, implemented, and improvement of Agile practices, Metrics preparation, facilitate sprint planning, retrospective, Daily activities related to stand-ups and sprint burn down

Maintain relevant metrics that help the team see and understand their progress during a sprint

Reduced test time and number of defects caused by late code arrivals by 60% with new branching strategy

Client reporting, deliverables assurance, build an environment

Responsible for leading the continual Agile transformation and practices as well as promoting accountability and transparency across all levels of the organization

Kick started program Agile Scrum journey, Facilitate the discussion between Agile Team and Product Owner

Track team’s velocity regularly to provide status update to project stake holders, Acted as Release train Engineer (RTE) to conduct Scrum of Scrums,

Worked with Product Owner to refine product backlog to meet project vision & business expectation

Enacted change to remove impediments and helped team to increase quality of deliverables

Reviewed, analyzed and edited product requirements, UI design documents, functional specifications, and use cases throughout the whole (SDLC) with agile and scrum approach.

Agile coach to train the team in new environment of agile(Agile Transformation)

Credit Suisse (Cognizant), Pune India Sep 2014 - Mar 2015

Scrum Master/QA Lead

Project Description: Release Management project mainly concentrates on regression testing to be done for T24 & Non-T24 modules. It includes executing regressions suit for banking applications- T24 and related interfaces such as Portals, Spirit Asia, Online Banking.

Roles and Responsibilities:

Facilitate daily scrum calls. Participated in retrospective and review meetings

Planed, coordinated, monitored and supported the implementation of multiple small to medium systems

Well-informed on team progress and activities to all the interested parties and external stakeholders

Part of release management team, participated in monthly releases

Ensured smooth product delivery, removed obstacles, barriers that may prevent progress,

Acts as a buffer between the team and process overhead, so each team member can focus on the timely delivery of software

Guided the team, Coaches and mentors other Scrum Master around Agile methodologies

Defined quality gates for each sprint, defined critical success factors

Interacting with Developers for assisting them in the Identification, simulation, resolving and tracking of bugs.

Providing updates to management on testing status.

Coaching how to perform in current Agile environment (Agile Transformation)

TIAA-CREF(Cognizant), Charlotte NC Sep 2012 - Aug 2014


Project Description: TIAA-CREF Life gains access to M Financial Ultra-high-net-worth client base, significantly expanding its distribution network. TIAA-CREF Life also developed a series of proprietary life insurance products that are sold exclusively through M Financial and its affiliated licensed producers.

Roles and Responsibilities:

Responsible for sprint planning, product demos, retrospectives, and team metrics

Tracking iteration’s progress daily, reported impediments, ensured the sprint’s commitment will be fulfilled, and point out bottlenecks and/or possible risks in the delivery process, managed change requests with product owner, handled critical bugs to resolve them before release

Working with offshore resources and coordinating testing efforts.

Track record of meetings. Helped team and individual to clarify goals and actions to achieve them

Using Jira to log, track, report, and resolve defects.

Organized the requirements, assist with business case, requirement analysis

Executing and monitoring tests in Jira.

Actively involved in the review of the Software Design Document, test scripts and test data

Involved in System testing assisting UAT team

Understanding the operation and design of current planned Retail products to ensure comprehensive understanding of testing requirements

Design of High Level documents like Quality Management Strategy, Test strategy, Test Schedule, Test Scope, Test Plan in Mercury Quality Centre

Implemented Mobile testing & Browser testing

WellsFargo Bank(Cognizant), Charlotte NC Feb 2008 - Aug 2012

Sr. Test Analyst/BA

Project Description: TradeWorks is a system that facilitates Letter of Credit process and other International products and services.

Roles and Responsibilities:

Onshore-Offshore co-ordination. Test Estimation, Test Scripts, Test Case, Test Case Execution, System Testing, Defect logging in Quality Center, Preparing Project Reports, Test data preparation, Understanding and writing requirements in detail

Interface testing, Change management, Maintain execution logs, Test Plan/TPSR preparation, Document technical specification/user guide/test flow

GUI testing, End to End testing, Smoke testing, Conducted regular review sessions, Conducted application demo for large audience from different locations, Matrix for work efforts, RTM, Regular status update to management team

Requirement understanding, Test Scripts and test case writing, Test Case Execution, System Testing, Bug Reporting, Defect logging in Quality Center, Risk Analysis.

Coordinating with third party vendors

Involved in System testing assisting UAT team

Support automation team and performance team during the test phase

Providing updates to management on testing status.

Worked on Mobile testing & I-Pad testing

Altris, Pune, India Nov 2005 - Jan 2008

Test Engineer

Project Description: The Quicksilver project should produce a web-based application that will allow global sales personnel from Altiris and Altiris Business Partners to automatically produce a semi-custom Altiris statement of work for their customers.

Roles and Responsibilities:

Test Engineer, Test Case Execution, Functional Testing, Bug Reporting

Collect data & analyze to identify new Vendor/Customer for to issue relevant documents.

Used Quality Center to write test plan, test cases, execute test cases, and identify defects. Used Team Track to log, track, report, and resolve defects.

Responsible to provide Training and support to all Retails applications in all states.

Documenting and tracking defects.

Interacting with Developers for assisting them in the Identification, Simulation, Resolving and Tracking of bugs.

Providing updates to management on testing status & scheduling issues in the form of both graphical and textual representation using Quality Centre.

Actively involved in the review of the Software Requirement Specifications.

Design of High Level documents like Quality Management Strategy, Test strategy, Test Schedule, Test Scope, Test Plan in Mercury Quality Centre.


Bachelor of Engineering, Computer Science

Bachelor of Arts, English Literature


Scrum Fundamental Certification. Scrum Master certified (CSM), ISTQB, NCFM

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