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Customer Service Manager

Location:
Jersey City, NJ
Salary:
55000
Posted:
May 14, 2020

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Resume:

DONNA KETCHLEDGE 386-***-**** adc72v@r.postjobfree.com

Jersey City, NJ 07307

OBJECTIVE

Operations Coordinator, Office Manager/Bookkeeper in a fast-paced corporate environment, with a wealth of experience in performing general management and administrative duties, including expense report and credit card reconciliation, payroll, billing, accounts payable and receivable. Highly trustworthy, discreet and ethical.

SKILLS

MS Word / Excel Writing/Editing Allscripts TWPM

MS PowerPoint / MS Publisher Facility Management EDI / MC400

MS Outlook Coordinating Volunteers Softrip

QuickBooks Customer Service ACS Database / ShelbyNext

EXPERIENCE

Group International Specialty Travel – NYC (Variety Cruises, Beyond Cruises)

Operations Coordinator

August 2019 – March 2020

Coordinating operations and logistics for luxury cruise line. All details following reservations; including handling payments, agent commissions, invoicing, payable's, customer service, arranging special request such as world-wide transfers, hotels, airfare, coordinating passenger documents. Collaborating with product development and sales team.

Florida Health Care Plans – Program Management Specialist, Ormond Beach, FL

October 2018 – July 18, 2019

Set up provider contracts, medical billing, resolved rejected claims and special projects included helping other departments and member insurance plan maintenance.

Port Orange Presbyterian Church, Port Orange, FL - Office Manager/Bookkeeper

March 2006 – October 2018

Entered contributions, payroll, A/R, A/P through QuickBooks, managed confidential information and 500+ membership with ACS and ShelbyNext databases.

Business credit card reconciliation, managed petty cash, maintained files

Events - planned and promoted special events, created signage, displays, brochures, postcards.

Managed calendar and facility use scheduled events, meetings, as well as scheduling outside groups using the facility, opening and distribution mail.

Scheduled building and copier maintenance as needed, ordered office supplies.

Prepared and edited a monthly newsletter. Created a website with WIX and maintained and updated as needed. Coordinated and managed volunteers.

Prepared weekly bulletins, inserts, slides for services.

Coordinated with foreign mission partners, scheduled and planned trips and the scope of work needed, then worked with local team members in the implementation of all details, such as travel, accommodations, daily itinerary.

Created, planned, promoted and implemented fundraisers.

Instrumental in introducing a Women’s Leadership class for disadvantaged young women in Nicaragua, and having the program translated to Spanish for their continued use. Leader of multiple trips since 2011.

Introduced a program to Port Orange. IDignity assist the disadvantaged in Central Florida to navigate the complexities of obtaining personal identification, such as birth certificates, Florida ID cards, driver’s licenses, and social security cards.

Coordinated the event which has up to 100 volunteers and helps approximately 120 clients at each event, with two events per year – hosted by Port Orange Presbyterian.

PRIOR EXPERIENCE AND INTEREST

Bookkeeper/Office Administrator positions include property management, banking, beverage distributing company, and hospitality industries. Started a Book Club in 2017. Ran 4 5K’s in past year. Interest include reading, working out, travel, theater, Certified Scuba Diver, kayaking and canoeing.



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