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Senior Account Executive / Salesforce Administrator / Sales Operations

Location:
Middletown, RI
Posted:
May 13, 2020

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Resume:

Ben Heroux

Looking to best maximize my demonstrated skills and

successful track record in sales, account management, staff training and sales operations to help an organization achieve its goals.

65 Bailey Ave

Middletown, RI 02842

adc6z9@r.postjobfree.com

linkedin.com/in/benheroux

EXPERIENCE

Community Brands, LLC

Senior Account Executive K-12

September 2019 - May 2020

Regional sales for private K-12 education suite of SAAS products

(Admissions, Enrollment, Financial Aid, SIS, Tuition Management) Developed new AE training program, pitch decks, product sales demo videos and Salesforce.com best practices training for sales team Smartcare, LLC

Enterprise Account Executive / Salesforce Administrator April 2018 - August 2019

National sales for Early Education Management Sys. SAAS products Enhanced Salesforce process, user experience, staff training, and increased prospect database from 200 to over 30,000 records Blackbaud, Inc. / Smart Tuition, LLC

Senior Account Executive Blackbaud K-12 Vertical

July 2016 - April 2018

Sales Territory Management (RI & Eastern MA) for private K-12 education management suite of SAAS products (Admissions, Enrollment, SIS, LMS, Tuition Mgt., Accounting, Donor Mgt., Web Design)

SVP Sales Smart Tuition K-12 / Salesforce Administrator July 2013 - June 2016

Managed K-12 Tuition Management sales operations for the New England Region along with a team of 5 Business Development Representatives Responsibilities included regional lead generation, new business acquisition, conference attendance and client account satisfaction Additional responsibilities included Salesforce.com (CRM) platform design, business analysis and administration (including leads, opportunity and account management key metrics)

SKILLS

Ability to initiate, present, and close

new business/programs

Ability to understand/articulate

business workflows and document

procedures

Strong management, leadership,

training and team building skills

Excellent verbal and written

communication skills

Results-orientated, self-starter

Strong organizational and analytical

skills

Ability to identify problem areas,

trends and opportunities and take

appropriate action

Ability to manage multiple priorities

in fast-paced, changing

environments

Ability to work collaboratively with

business partners across an

organization

Working knowledge of marketing

principles and practices

SALES PERFORMANCE

2017-18 – 110% quota attainment

2016-17 – 146% quota attainment

2015-16 – 105% quota attainment

2014-15 – 121% quota attainment

2013-14 – 136% quota attainment

2012-13 – 115% quota attainment

RVP Sales Smart Tuition K-12 / Salesforce Administrator August 2008 - June 2013

Managed sales operations for the company’s Tuition Management service in the New England Region.

Major responsibilities include lead generation, new business acquisition, conference attendance and client account satisfaction (also assisted with new product design/testing)

Additional responsibilities included Salesforce.com (CRM) platform design, business analysis and administration (including leads, opportunity and account management key metrics)

Tuition Management Systems, Inc.

Dir. of School Svcs. Higher Ed & K-12 / Salesforce Administrator October 2004 - July 2008

Managed 17 inside service/sales Account Managers in providing education payment solutions to over 1000 colleges and private K-12 school customers with annual revenue over $15 million

Responsibilities included managing annual marketing campaigns, customer service support line, ongoing staff training/development, support for sales staff and customer satisfaction surveys Led the successful implementation and administration of Salesforce.com platform to 75 sales, customer service and marketing users Account Manager Higher Ed & Private K-12

May 1995 - September 2004

Managed relationships for 100+ colleges ($2.26 million in annual revenue) with the goal of increasing client retention/profitability and identifying/closing new revenue opportunities within my region Responsibilities included sales/service presentations at site visits, coordination of annual marketing efforts, conference attendance and many aspects of ensuring quality customer service for the territory REFERENCES

Nathan Foreman - EVP Sales @ Smart Tuition/Blackbaud adc6z9@r.postjobfree.com or 646-***-****

Carole Williams - SVP Sales @ Smart Tuition/Blackbaud adc6z9@r.postjobfree.com or 856-***-****

Matt Knapp - CEO @ Smart Tuition & Smartcare

adc6z9@r.postjobfree.com or 678-***-****

SALES AWARDS

2017-18 - Highest Close Rate,

Highest Revenue

2016-17 - Highest Close Rate

2015-16 - Highest Close Rate,

Highest Revenue

2014-15 - Salesperson of the Year,

Most Schools Sold, Highest

Utilization Rate

2013-14 - Salesperson of the Year,

Highest Close Rate, Highest

Utilization Rate

2012-13 - Highest Close Rate,

Highest Utilization Rate

PROFESSIONAL TRAINING

Trusted Advisor / Solution Selling

Challenger Sales / Customer

SalesForce.com Advanced

Administrator

Dale Carnegie Sales Advantage

Miller Heimann Strategic Selling

EDUCATION

Roger Williams University,

Bristol RI

Bachelor of Science, Business

Administration



Contact this candidate