Ben Heroux
Looking to best maximize my demonstrated skills and
successful track record in sales, account management, staff training and sales operations to help an organization achieve its goals.
65 Bailey Ave
Middletown, RI 02842
adc6z9@r.postjobfree.com
linkedin.com/in/benheroux
EXPERIENCE
Community Brands, LLC
Senior Account Executive K-12
September 2019 - May 2020
Regional sales for private K-12 education suite of SAAS products
(Admissions, Enrollment, Financial Aid, SIS, Tuition Management) Developed new AE training program, pitch decks, product sales demo videos and Salesforce.com best practices training for sales team Smartcare, LLC
Enterprise Account Executive / Salesforce Administrator April 2018 - August 2019
National sales for Early Education Management Sys. SAAS products Enhanced Salesforce process, user experience, staff training, and increased prospect database from 200 to over 30,000 records Blackbaud, Inc. / Smart Tuition, LLC
Senior Account Executive Blackbaud K-12 Vertical
July 2016 - April 2018
Sales Territory Management (RI & Eastern MA) for private K-12 education management suite of SAAS products (Admissions, Enrollment, SIS, LMS, Tuition Mgt., Accounting, Donor Mgt., Web Design)
SVP Sales Smart Tuition K-12 / Salesforce Administrator July 2013 - June 2016
Managed K-12 Tuition Management sales operations for the New England Region along with a team of 5 Business Development Representatives Responsibilities included regional lead generation, new business acquisition, conference attendance and client account satisfaction Additional responsibilities included Salesforce.com (CRM) platform design, business analysis and administration (including leads, opportunity and account management key metrics)
SKILLS
Ability to initiate, present, and close
new business/programs
Ability to understand/articulate
business workflows and document
procedures
Strong management, leadership,
training and team building skills
Excellent verbal and written
communication skills
Results-orientated, self-starter
Strong organizational and analytical
skills
Ability to identify problem areas,
trends and opportunities and take
appropriate action
Ability to manage multiple priorities
in fast-paced, changing
environments
Ability to work collaboratively with
business partners across an
organization
Working knowledge of marketing
principles and practices
SALES PERFORMANCE
2017-18 – 110% quota attainment
2016-17 – 146% quota attainment
2015-16 – 105% quota attainment
2014-15 – 121% quota attainment
2013-14 – 136% quota attainment
2012-13 – 115% quota attainment
RVP Sales Smart Tuition K-12 / Salesforce Administrator August 2008 - June 2013
Managed sales operations for the company’s Tuition Management service in the New England Region.
Major responsibilities include lead generation, new business acquisition, conference attendance and client account satisfaction (also assisted with new product design/testing)
Additional responsibilities included Salesforce.com (CRM) platform design, business analysis and administration (including leads, opportunity and account management key metrics)
Tuition Management Systems, Inc.
Dir. of School Svcs. Higher Ed & K-12 / Salesforce Administrator October 2004 - July 2008
Managed 17 inside service/sales Account Managers in providing education payment solutions to over 1000 colleges and private K-12 school customers with annual revenue over $15 million
Responsibilities included managing annual marketing campaigns, customer service support line, ongoing staff training/development, support for sales staff and customer satisfaction surveys Led the successful implementation and administration of Salesforce.com platform to 75 sales, customer service and marketing users Account Manager Higher Ed & Private K-12
May 1995 - September 2004
Managed relationships for 100+ colleges ($2.26 million in annual revenue) with the goal of increasing client retention/profitability and identifying/closing new revenue opportunities within my region Responsibilities included sales/service presentations at site visits, coordination of annual marketing efforts, conference attendance and many aspects of ensuring quality customer service for the territory REFERENCES
Nathan Foreman - EVP Sales @ Smart Tuition/Blackbaud adc6z9@r.postjobfree.com or 646-***-****
Carole Williams - SVP Sales @ Smart Tuition/Blackbaud adc6z9@r.postjobfree.com or 856-***-****
Matt Knapp - CEO @ Smart Tuition & Smartcare
adc6z9@r.postjobfree.com or 678-***-****
SALES AWARDS
2017-18 - Highest Close Rate,
Highest Revenue
2016-17 - Highest Close Rate
2015-16 - Highest Close Rate,
Highest Revenue
2014-15 - Salesperson of the Year,
Most Schools Sold, Highest
Utilization Rate
2013-14 - Salesperson of the Year,
Highest Close Rate, Highest
Utilization Rate
2012-13 - Highest Close Rate,
Highest Utilization Rate
PROFESSIONAL TRAINING
Trusted Advisor / Solution Selling
Challenger Sales / Customer
SalesForce.com Advanced
Administrator
Dale Carnegie Sales Advantage
Miller Heimann Strategic Selling
EDUCATION
Roger Williams University,
Bristol RI
Bachelor of Science, Business
Administration